client services occupations Work, Jobs in dronfield, dby (with Salaries)

Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Onboarding Specialist
Tes Global —Sheffield
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Customer Service Advisor
Paragon Brand Services —Sheffield
- £26,500 a year
- Overtime
- Hybrid work
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Relations Officer - 12 month FTC
Homeprotect —Sheffield
- Hybrid work
- Annual leave
- Employee assistance programme
3d
Customer Success Administrator
Moov Parcel —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
2d
Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Customer Service Coordinator
Forticrete —Sheffield
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
10d
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Senior Customer Service Administrator
Perrigo —Barnsley
- Hybrid work
- Management
- Customer service
- In-person
Customer Services Advisor - 12 month FTC
Mawdsleys —Doncaster
- £27,726 a year
- Full-time
- ERP systems
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3d
Service Coordinator
Mastermover —Ashbourne
- CRM software
- Salesforce
- Organisational skills
Customer Liaison Officer
Places for People —Derby
- £30,000 a year
- IT
- Communication skills
- Employee discount
- Flexible schedule
2d
Installations Executive Complaints Advisor
B&Q —Doncaster
- Up to £27,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
Fleet Support Executive - VWCV Sheffield
JCT600 —Sheffield
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
Key Account Administrator
NAPIT —Mansfield
- £29,500 a year
- Driving
- Communication skills
- Free parking
- Employee discount
Customer Service Specialist
Sherwin-Williams —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Service Coordinator
Rehlko —Heanor
- Full-time
- Employee assistance programme
Customer Support Coordinator
Qube Total Solutions Ltd —Pinxton
- Full-time
- Customer service
- Salesforce
- Financial services
- Free parking
Quick apply
School Account Manager
EDClass —Sheffield
- Full-time
- Customer service
- Data analysis skills
- Organisational skills

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Onboarding Specialist
Street Group —Manchester
Running onboarding calls via Google Meet, guiding clients through product setup, training and answering queries, ensuring they’re fully supported.
£28,000 - £30,000 a year
Quick apply
Onboarding Specialist
Tes Global —Sheffield
We are looking for an Onboarding Specialist for our Payroll, HR and budget planning software, whose role is to proactively assist new and existing customers of…
£26,599 a year
Quick apply

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client services occupations jobs near dronfield, dby

Customer Support Agent

Home Decor GB Ltd -
Sheffield

Quick apply

Job details

Permanent | Full-time
From £24,785 a year
5 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
Life insurance
Sick pay

Qualifications

Microsoft Excel
Customer service
Sales administration
Organisational skills
Contracts
Account management

Full job description

Job Description

Home Decor Group is a leading supplier of contemporary bedroom furniture and kitchens to the DIY, construction, domestic and new-build markets.

At our modern facility in Sheffield we create stunning fitted wardrobes, sliding wardrobe doors and freestanding furniture, including a range of functional modular based storage solutions which are used in both home living and home office environments. See what we do here https://www.hdhc.com/.

We are currently recruiting a Customer Support Agent based in our Sheffield Head Office who will support the team in delivering first class service to our customers.

Great working environment within an established team and generous benefits Full time hours are 37.5 hours a week, Monday to Friday, with an early finish one day of the week on a rota basis. Some flexibility in the working of these hours would be considered.

The role would suit someone who is looking to start a career in customer service and full support and training will be given.

Starting salary is £24,785, increasing with experience

26 days holiday each year, plus bank holidays

Generous pension and life assurance schemes

Health Cash Plan

Free Parking

Employee discount

Main Purpose of the Role

· Support the Internal Account Manager with the day to day running of the customer accounts from ‘order call off to cash’.

Building and maintaining strong relationships based on trust, a sense of urgency, professionalism. You understand your customer’s needs and ensure that Home Décor meets and exceeds expectations.
Proactively manage the customer order banks through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.

· While accuracy is paramount, you will also work at a high pace at all times to ensure that agreed daily productivity targets are met and that all orders are entered on time, in full to the agreed schedule.

Key Responsibilities

· Accurately Process orders on internal Microsoft AX system.

Facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing.
Actively assist in the cash collection process by overseeing compliance from call off to the sign off process. Act as the first point of contact for escalated collection queries.
Source customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closing them out promptly.

· Adhere to the company’s clear desk policy at the end of every day.

· Identify and share opportunities for efficiency and improved productivity within the order entry process.

Supporting the Accounts department with various enquiries including dealing with customer queries, credits and invoices appropriately.
Providing accurate information and data to both software systems – AX for order entry and Field Aware for installation planning.

Knowledge & Experience

Experience working within a similar role in Sales Administration would be desirable.
Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.

Key Skills & Qualifications Required

Previous account management experience, preferably in the contract/building sector
Good communicator and a confident telephone manner.
· Attention to detail, task focus and accuracy.

· Excellent organisational and prioritisation skills, and able to work under pressure

· Understanding of the product and construction industry preferred.

· Able to work as part of a team as well as individually.

· Excel intermediate, comfortable working with ERP and scheduling systems, strong administration skills.

Job Types: Full-time, Permanent

Pay: From £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Life insurance
Sick pay

Experience:

Microsoft Excel: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in dronfield, dby

Customer Support Agent

Onboarding Specialist

Customer Service Advisor

Customer Relations Officer - 12 month FTC

Customer Success Administrator

Customer Success Manager

Customer Service Coordinator

Customer Success Manager

Senior Customer Service Administrator

Customer Services Advisor - 12 month FTC

Service Coordinator

Customer Liaison Officer

Installations Executive Complaints Advisor

Fleet Support Executive - VWCV Sheffield

Key Account Administrator

Customer Service Specialist

Service Coordinator

Customer Support Coordinator

School Account Manager

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