1st line support Work, Jobs in Droylsden, Gtm (with Salaries)

1st Line Support Technician
CTRL-S LTD —Stockport
- £24,750 - £30,000 a year
- Full-time
- Azure
- Customer service
- IT
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
6d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
8d
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
6d
2nd Line Support Engineer
razorblue Careers —Salford
- £29,500 a year
- Hybrid work
- Azure
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
1d
Programme Administration Officer
Right to Succeed —Manchester
- £26,650 - £28,821 a year
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Travel
- Annual leave
- Work from home
Quick apply
10d
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
8d
IT Support Technician
Sports Tours International —Warrington
- £24,500 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Gym membership
Quick apply
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Microsoft Office
- Work from home
12d
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
8d
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
9d
CDD Analyst
Allica Bank —Manchester
- Full-time
- Hybrid work
Hotel Chauffeur & Valet Driver (Concierge) - Dakota Manchester Airport
Dakota Manchester Airport —Manchester
- £13.50 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1st/2nd Line IT Engineer
technologE Ltd —Manchester
- From £27,500 a year
- Full-time
- Azure
- Windows
- Computer networking
- Free parking
- Profit sharing
Quick apply
6d
HR Officer
ManchesterCityCouncil —Manchester
- £26,283 - £29,515 a year
- Full-time
- Data analysis skills
- Microsoft Office
- Organisational skills
1d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
IT Services Technician (1st / 2nd line)
HNC —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
Kitchen Porter - Part Time - Dakota Manchester Airport
Dakota Manchester Airport —Manchester
- Up to £13.56 an hour
- Part-time
- Hospitality
- Bar
- Cooking
- Employee assistance programme
- Employee discount
Quick apply

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1st Line Support Technician

CTRL-S LTD
Stockport

Quick apply

Job details

Permanent | Full-time
£24,750 - £30,000 a year
10 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Transport links
Paid volunteer time
Sick pay

Qualifications

Microsoft Windows Server
Azure
Customer service
GCSE
IT
Communication skills
A Level

Full job description

About CTRL-S

CTRL-S is a growing managed services provider (MSP) based in Stockport, UK. We support a wide variety of customers across several different sectors who rely on us to deliver their technology needs. We are passionate about teamwork and delivering an unrivalled service to our customers.

We have an opportunity for a positive person with a can-do attitude to become part of our progressive and growing organisation as we continue to build on our success, expand our client base and improve our service. We are looking for an enthusiastic support technician to join our 1st line team! This is an exciting opportunity for the right candidate to make an impact on grow with us.

Salary ranges from £24,750 - £30,000 depending on qualifications and experience.

Note: you must be based in the North West of England, be eligible to work in the UK and be comfortable commuting to Stockport daily as this is an office based role. You must also have at least 1-year of experience working within an MSP environment supporting Microsoft 365. If you do not have the relevant experience your application will not make it through to interview stage.

Does the below sound like you?

Job Description

As a member of the 1st line team, you are primarily responsible for handling support queries that come in from our customers via the service desk. You work with a variety of users through to senior management & business owners, assisting them with an assortment of queries across different technologies. You make sure that request escalations follow the agreed business process, and that the support team manager is kept up to date with any issues/escalations that might need further attention. You always ensure that the customers are kept up to date on the progress of their requests and do what you say you are going to do, when you say you are going to do it.

Soft Skills

You are confident talking to people both in person and on the phone. You can recognise different emotions such as when people are happy and when people are frustrated and can alter you approach to ensure the user receives the best experience possible. You are motivated to have a successful career in technology and want to be supported through your professional development. You are adaptable, work well under pressure and embrace learning new things daily. Most importantly you thrive when working as part of a team and you are professional in your approach.

Responsibilities & Duties

Respond to user queries via support portal and phone.
Identify issues and implement long term solutions (not sticking plasters).
Escalate issues following business process where necessary.
Update the service management system, ensuring all updates, calls, note and progress are logged and have been recorded promptly and accurately.
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
Suggest improvements to existing technical documentation and create new technical documentation where required.

Skills / Experience / Qualifications

Educational Requirements – GCSE/A Levels/Degree
At least 1 year of prior experience within a Managed Services Provider in a support based role dealing with M365 technologies.
Have or working towards Microsoft qualifications in any of; Windows 11, Windows Server 2019, 2022, 2025, Microsoft 365, Microsoft Azure
Ability to problem solve within a technical environment.
Strong communication skills.
Strong customer service approach and team player.
Strong work ethic and ability to work in dynamic work environment.

Here are some reasons to come and work with us…

Training and Development! We offer many study support options to help you reach your desired qualification.
Have a voice! Our inclusive culture ensures that everyone does.
Personal growth! Opportunities for personal and professional development, whilst broadening technical skills and your commercial acumen.
Flexi hours - Flexible working arrangements are available, and our regular team social events and purpose-built offices offer a dynamic and inspiring working environment.
Death in Service Benefit
Cycle to Work Scheme
Company Pension
Benefits Platform

Pay: £24,750.00-£30,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Flexitime
Health & wellbeing programme
Paid volunteer time
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in droylsden, gtm

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2nd Line Support Engineer

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Junior IT Support Technician

CDD Analyst

Hotel Chauffeur & Valet Driver (Concierge) - Dakota Manchester Airport

1st/2nd Line IT Engineer

HR Officer

IT Support Analyst

IT Services Technician (1st / 2nd line)

Kitchen Porter - Part Time - Dakota Manchester Airport

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