Customer relations Work, Jobs in Drumchapel, Glg (with Salaries)

Customer Relations Agent (Temp)
Loganair Limited —Paisley
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
Community Manager
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Marketing
- Social media management
- Master's degree
- Gym membership
Quick apply
14d
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Office and Administration Manager
Greenbelt Group —Glasgow
- £28,000 - £32,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Administrative Assistant (Full-time)
CoVault —Glasgow
- From £13.15 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
Clerical Assistant (Permanent)(Full Time)
Renfrewshire Council —Renfrew
- £25,458 - £26,261 a year
- Customer service
- Microsoft Office
- Organisational skills
9d
Customer Relations Executive
Metropolitan Gaming —Glasgow
- £32,077 a year
- Weekend availability
- Employee discount
- Life insurance
Quick apply
6d
Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Senior Clerical Officer (Part Time) (Permanent)
Renfrewshire Council —Renfrew
- £13,395 - £14,006 a year
- Microsoft Excel
- Customer service
- Supervising experience
9d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Kigtek Solutions - HR Officer (Part-Time)
Actemium UK —Bellshill
- Up to £40,000 a year
- Part-time
- Microsoft Office
- Human resources
- Organisational skills
Quick apply
Task Leader (Planning & Building Standards Business Support) (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £28,579 - £30,094 a year
- Microsoft Word
- Microsoft Excel
- Customer service
9d
Community Engagement Coordinator
BAM Nuttall —Kilsyth
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Human Resources Adviser (1.0 FTE) (Permanent)
Glasgow Kelvin College —Glasgow
- £34,744 - £38,384 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- IT
- Annual leave
- Employee assistance programme
5h
Financial Crime Risk Transaction Monitoring Control Owner
Barclays —Glasgow
- SQL
- Machine learning
- Communication skills
Clerical Assistant (Term Time Full Time) (Permanent)
Renfrewshire Council —Houston
- £22,264 - £23,973 a year
- Microsoft Outlook
- Customer service
- Microsoft Office
9d
Workplace Host
Mitie —Glasgow
- £14 an hour
- Full-time
- Microsoft Powerpoint
- Customer service
- Computer literacy
Principal Consultant: Stakeholder Engagement, Consultation and Communications
AECOM —Glasgow
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
3d
Clerical Assistant (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £25,458 - £26,261 a year
- Customer service
- Microsoft Office
- Organisational skills
3d

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Customer Relations Agent (Temp)

Loganair Limited
Paisley

Quick apply

Job details

Temporary | Full-time

Benefits

Health & wellbeing programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

This is a wide-raning customer relations role focussed on claims handling and resolution and service recovery. The postholder will review and respond to claims covering a diverse range of issues, inclduing disrupiton, baggage delays, service perofmance, general service issues.

The role requires the ability to gather information from customers, airport colleagues and internal teams, use multiple systems to investigate cases, and make clear decisions on claims and expenses in line with Loganair’s terms and conditions, regulatory standards and customer care expectations.

The successful candidate will balance fairness, compliance and empathy, aiming to remedy perceived service failures and recover the situation wherever possible through timely, accurate and professional communication.

Key Responsibilities

The main activities carried out by the Customer Relations Agent include the below. As would be expected, the below is not exhaustive and reasonable responsibilities not listed below will be carried out, with training and support provided where required.

Investigate and respond to customer complaints covering disruption, baggage, service performance, general complaints and other perceived service failures.
Liaise with customers, airport colleagues and internal teams to gather the information required to resolve complaints accurately and fairly.
Assess high-value customer claims, compensation claims and expense requests in line with Loganair’s terms and conditions, UK261/EU261 requirements and relevant regulatory standards.
Make clear and appropriate decisions on payments for claims and expenses, ensuring decisions are evidenced, consistent and compliant.
Provide professional, tailored and empathetic written responses to customers, ensuring every response reflects the customer’s circumstances and the outcome of the investigation.
Deliver a high level of dispute resolution, service recovery and complaint completion, seeking to recover the situation wherever possible.
Use multiple systems, records and evidence sources to problem solve, fact-check claims and progress cases efficiently.
Support colleagues in locating customer delayed luggage and ensuring baggage-related enquiries are progressed appropriately.
Escalate complex, sensitive, legal or reputational cases to the appropriate colleague or manager when required.
Maintain accurate records of investigations, decisions, payments and customer communications.
Contribute positively to continuous improvement, consistency of responses and the overall customer experience.

Skills and Knowledge

Excellent verbal and written communication skills, with the ability to produce clear, accurate and professional customer responses.
Strong complaint handling, dispute resolution and service recovery skills.
Sound judgement and decision-making skills, with the ability to balance customer needs, company policy, terms and conditions and regulatory requirements.
Good investigative and problem-solving skills, with strong attention to detail and accuracy.
Confidence using multiple systems simultaneously to manage, investigate and resolve customer cases.
Competence in Microsoft Office packages, including Word, Excel and Outlook.
Ability to build rapport with customers and colleagues, even in challenging or sensitive situations.
Strong organisational skills and the ability to prioritise workload in a fast-paced environment.

Personal Attributes

The Customer Relations Agent role requires demonstration of company values and behaviours at all times, making a productive contribution to the business and providing the highest levels of service recovery wherever possible.

The successful candidate will be resilient, empathetic, organised and flexible, with the ability to adapt to changing work demands, remain calm under pressure and approach each case with professionalism, fairness and care.

Requirements

Previous customer resolution handling experience in a fast-paced environment.
A genuine enthusiasm for service recovery and resolving customer issues fairly and professionally.
Experience investigating written customer complaints, claims or escalated customer cases would be advantageous.
Travel, aviation or regulated customer service experience would be preferable.
Experience using Microsoft Word, Excel and Outlook, alongside customer management or case handling systems.
Full training will be provided to support the successful candidate in the role.

At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment. Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience.

Benefits:

Employee discount
Health & wellbeing programme

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer relations jobs in drumchapel, glg

Customer Relations Agent (Temp)

Community Manager

Specialist Customer Care – Intermediary Mortgage Expert

Office and Administration Manager

Administrative Assistant (Full-time)

Customer Service Team Manager 24/7 shift pattern

Clerical Assistant (Permanent)(Full Time)

Customer Relations Executive

Customer Service Representative

Senior Clerical Officer (Part Time) (Permanent)

Client Service Team Leader 24/7 shift pattern

Kigtek Solutions - HR Officer (Part-Time)

Task Leader (Planning & Building Standards Business Support) (Full Time) (Permanent)

Community Engagement Coordinator

Human Resources Adviser (1.0 FTE) (Permanent)

Financial Crime Risk Transaction Monitoring Control Owner

Clerical Assistant (Term Time Full Time) (Permanent)

Workplace Host

Principal Consultant: Stakeholder Engagement, Consultation and Communications

Clerical Assistant (Full Time) (Permanent)

I want to receive the latest job alerts for customer relations in drumchapel, glg

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