Delivery manager Work, Jobs in Drumchapel, Glg (with Salaries)

Service Delivery Manager (Scotland)
North —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Employee assistance programme
Regional Guest Services Manager - Scotland & Ireland
Portico Corporate Reception Management —Glasgow
- £42,000 a year
- Full-time
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Life insurance
Quick apply
Trading Team Manager
B&Q —Bishopbriggs
- £30,000 - £33,000 a year
- Part-time
- Customer service
- Team management
- Annual leave
- Employee assistance programme
8d
Delivery Manager
NEXT —Glasgow
- Part-time
- Continuous improvement
- Employee discount
5d
Assistant Store Manager
British Heart Foundation —Clydebank
- £24,169 a year
- Weekend availability
- Customer service
- Supervising experience
- Recruiting
- Annual leave
- Employee assistance programme
Sales Manager in waiting
Wren —Paisley
- £28,000 a year
- Weekend availability
- Customer service
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
Lead Delivery Manager
CreateFuture —Glasgow
- Full-time
- Hybrid work
- PMP
- Travel
- Conflict management
Quick apply
Customer and Trading Manager - Online (Drumchapel)
Sainsbury's —Glasgow
- From £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
Engineering Delivery Manager
Thales —Glasgow
- Full-time
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Client Service Manager - Glasgow
WTW —Glasgow
- Full-time
- Hybrid work
- Team management
- Budgeting
- Leadership
- Annual leave
- Employee assistance programme
Trading Manager - Erskine
Morrisons —Erskine
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Senior Delivery Manager
CreateFuture —Glasgow
- Full-time
- Hybrid work
- PMP
- Travel
- Conflict management
Quick apply
Managed Services - Delivery Manager
HSO Group B.V. —Glasgow
- DevOps
- Continuous improvement
- Organisational skills
Quick apply
Sales Office Manager
Mar Hall Golf & Spa Resort —Bishopton
- Full-time
- Hotel
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
Market Street Manager (S)
Morrisons —Glasgow
- Customer service
- Team management
- Training & development
- Free parking
- Employee discount
Quick apply
9d
Service Delivery Manager
DataVita —High Blantyre
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
Works Delivery Manager (B&C)
Network Rail —Glasgow
- £43,588 - £53,167 a year
- Full-time
- Maintenance
- Databases
- Driving
3d
National Account Manager
ARCO Limited —Glasgow
- Business development
- Employee assistance programme
- Employee discount
Front of House and Salon Manager
@66 Hair and Lifestyle —Glasgow
- £17 - £25 an hour
- Full-time
- Computer literacy
- Team management
- Organisational skills
- Employee discount
Quick apply
3d
Business Manager
Vertu Motors —Glasgow
- £35,000 - £55,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply

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Service Delivery Manager (Scotland)

North -
Glasgow

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Client engagement
Stakeholder liaison
IT service management
Ticket management
Internal department liaison
Microsoft Office Suite
Technical support
Business development
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Management reporting
Customer support
Customer interaction
Project management experience
Communication skills
Analytics
PRINCE2 Certification

Full job description

Annual salary: Competitive Salary

Job Title:Service Delivery Manager

Location: Scotland

Salary: Competitive

Type: Permanent

Sector: PubliC Sector

Job Description

Service Delivery Manager

Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels.
As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence.
As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve.
Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed.
Be a North brand ambassador.

Responsibilities

Act as a main point of contact for select number of contracted service clients
Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement
Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise
Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations
Provide the client with technical advice and guidance in line with supported systems
Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution
Manage improvement strategies with the client and action these
Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained
Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns
Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract
Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract
Contribute to a quarterly business review with large customers
Contribute to the implementation of Service Improvement Plans for jeopardy contracts

Qualifications
For development purposes the following knowledge, skills and experience are required.

List of skills & experience.

Have worked in a Managed Service environment with working knowledge of Physical Security .
Technically aware of the technology stack for which North is delivering the managed service Physical security Systems .
Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems .
Strong service management and planning skills.
Understand commercial issues.
Financial management awareness.
Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc.
Ability to manage a multi-skilled service delivery team both internal and via partners.
Excellent communication skills.
Ability to meet strict deadlines.
An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle.
Project Management experience and qualification, Prince 2 or equivalent would be an advantage.
Ability to use data analytics to drive focus and service improvements.

Benefits

We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

How to Apply

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We can only accept candidates who have the Right To Work in the UK

www.north.tech

Apply Now

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delivery manager jobs in drumchapel, glg

Service Delivery Manager (Scotland)

Regional Guest Services Manager - Scotland & Ireland

Trading Team Manager