Resident services Work, Jobs in Drumchapel, Glg (with Salaries)

Resident Services Associate
Colby River —Glasgow
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
20h
Summer Event Assistant
POLLOKSHIELDS BURGH HALL TRUST —Glasgow
- From £12.71 an hour
- Temporary
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
Receptionist Weekends
Boclair Care Home —Bearsden
- £12.71 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
4d
Part Time Customer Service Advisor
Collegiate —Glasgow
- £12.71 an hour
- Part-time
- Computer literacy
- Data entry
- Communication skills
- Bereavement leave
- Sick pay
Quick apply
2d
Receptionist
Mosswood Care Home —Paisley
- £12.71 an hour
- 12 hour shift
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Receptionist
Westerton Care Home —Bearsden
- £12.71 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
4d
Digital Inclusion Worker - 102142
Stirling Council —Stirling
- £34,896 - £37,746 a year
- Temporary
- Hybrid work
- Annual leave
- Work from home
12d
Service & Safety Assistant
Capitol Students —Glasgow
- £13.12 an hour
- Part-time
- Hospitality
- Computer literacy
- Microsoft Office
Quick apply
Care Professional - Companionship Role - Alexandria
Alltogether Care Services —Clydebank
- £13.45 an hour
- Holidays
- Referral programme
Activities Co-ordinator
HC-One - Mavis Bank —Bishopbriggs
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Care Professional -Companionship Role - Kirkintilloch
Alltogether Care Services —Clydebank
- £13.45 an hour
- Holidays
- Referral programme
Resident Services Associate
Downing.com —Glasgow
- Overtime
- Hospitality
- Customer service
- Microsoft Office
Quick apply
11d
Repairs Administrator
Upkeep Glasgow —Glasgow
- £27,976 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
10d
Activity Co-Ordinator (Older People Residential)
Glasgow City Health and Social Care Partnership —Glasgow
- £32,793.87 - £36,920.72 a year
- Temporary
6d
Activities Coordinator
Meallmore —Glasgow
- £13.16 an hour
- Full-time
- IT
- Communication skills
Quick apply
9d
Care Professional- Bearsden, Milngavie
Alltogether Care Services —Clydebank
- £13.45 an hour
- Holidays
- Referral programme
Digital Inclusion Worker (New Scots) -102138
Stirling Council —Stirling
- £34,896 - £37,746 a year
- Temporary
- Hybrid work
- Annual leave
- Work from home
12d
Neighbourhood Officer Dayshift
Maryhill Housing —Glasgow
- £27,060 - £28,245 a year
- Day shift
- Annual leave
8d
Activities Assistant - The Erskine Home, Bishopton
Erskine Veterans Charity —Bishopton
- £14.00 - £14.02 an hour
- Part-time
- Communication skills
- Free parking
- Annual leave
3d
Community Action Manager
Newmilns Regeneration Association —Newmilns
- £30,750 a year
- Weekend availability
- Administrative experience
- Supervising experience
- Project management
Quick apply

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Resident Services Associate

Colby River
Glasgow

Quick apply

Job details

Fixed term contract
20 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Facilities management
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team at Granary Quay, our impressive 342-home Build-to-Rent development in Glasgow, as a Resident Services Associate on a fixed-term basis until 30 September 2026.

As part of the on-site Resident Services Team, you will play a key role in delivering an exceptional resident experience, acting as one of the first points of contact for residents, prospective residents and visitors. This varied role combines customer service, resident engagement, leasing support and day-to-day operational responsibilities, helping to ensure Granary Quay remains a welcoming, safe and vibrant community.

Working closely with colleagues across Resident Services and Facilities Management, you will support residents throughout their journey, from initial enquiries and apartment viewings through to move-in, tenancy support and community events.

This is an excellent opportunity for someone with a passion for customer service, hospitality, property or Build-to-Rent who enjoys working in a fast-paced environment where no two days are the same.

Working Pattern

32 hours per week across 4 days on a flexible rota.

Shifts are 8 hours in length plus a 1-hour unpaid lunch break and will be scheduled between:

7:30am – 4:30pm
10:30am – 7:30pm

Some weekend working may be required as part of the 4-day rota.

Contract: Fixed Term Contract until 30 September 2026.

Key Responsibilities

Customer Service & Resident Engagement

Deliver a consistently high standard of customer service to residents and guests
Act as a first point of contact for all resident enquiries, resolving or escalating as appropriate
Proactively gather and respond to resident feedback, actioning requests where possible
Manage incoming and outgoing post and parcels
Coordinate bookings and ensure presentation of resident amenity spaces
Handle noise complaints and escalate where necessary
Support the creation of a strong community through resident engagement, events and communication initiatives
Assist with resident communications, including social media and resident portals
Support and deliver resident events, open days and third-party service offerings
Review customer feedback and surveys, identifying opportunities for continuous improvement

Leasing Support

Conduct property and apartment viewings for prospective residents
Assist in qualifying enquiries and supporting the leasing process
Ensure applicants meet compliance requirements, including Right to Rent and KYC checks
Coordinate move-ins, including inventories, meter readings and key handovers
Manage parking allocations and maintain accurate records
Support tenancy inspections (mid-term and check-out) and action inventory feedback
Assist with rent and parking charge collection in line with credit control processes

Safety, Maintenance & Administration

Log and monitor maintenance issues, ensuring timely resolution in line with service levels
Liaise with the Facilities Management team to prioritise and close repair requests
Conduct regular security walks and building inspections
Ensure the building remains secure and compliant at all times
Support health and safety compliance, including system testing and amenity checks
Maintain accurate records of contractor visits, permits to work and daily activity logs
Ensure communal areas are well-maintained, clean and presentable

About You

We are looking for an enthusiastic, customer-focused individual with a proactive approach and a passion for delivering outstanding resident experiences. You will be confident engaging with a wide range of people, able to handle queries professionally and capable of managing challenging situations with a calm and solutions-focused mindset.

You will be highly organised, able to prioritise effectively and comfortable working in a fast-paced environment where no two days are the same. A positive attitude, strong communication skills and the ability to work both independently and as part of a team are essential. You will take pride in your work, maintain a professional appearance and consistently strive to improve both your own performance and the overall resident experience.

Desirable

Experience in residential lettings, property management or Build-to-Rent (BTR)
Knowledge of tenancy processes, compliance requirements, inventories and inspections
Familiarity with property management systems or booking platforms
Industry qualifications such as ARLA or IRPM, or a willingness to work towards them
Understanding of health and safety or facilities management processes

Essential

Previous experience in a customer-facing role, ideally within property, hospitality or a similar environment
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple tasks
Ability to remain calm and professional when handling complaints or challenging situations
Proficient in Microsoft Office including Word, Excel and Outlook
Comfortable using systems and databases
Strong attention to detail and ability to follow processes and compliance requirements

What We Offer

Competitive salary
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance, where your contribution plays a vital role in creating exceptional resident experiences and supporting our continued growth.

Quick apply

Refine Your Search

resident services jobs in drumchapel, glg

Resident Services Associate

Summer Event Assistant

Receptionist Weekends

Part Time Customer Service Advisor

Receptionist

Receptionist

Digital Inclusion Worker - 102142

Service & Safety Assistant

Care Professional - Companionship Role - Alexandria

Activities Co-ordinator

Care Professional -Companionship Role - Kirkintilloch

Resident Services Associate

Repairs Administrator

Activity Co-Ordinator (Older People Residential)

Activities Coordinator

Care Professional- Bearsden, Milngavie

Digital Inclusion Worker (New Scots) -102138

Neighbourhood Officer Dayshift

Activities Assistant - The Erskine Home, Bishopton

Community Action Manager

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