System engineer Work, Jobs in Dudbridge, Gls (with Salaries)

Vacancy 2: Support Technician
EvolvIT —Bristol
- Windows
- Computer networking
- SharePoint
Head of Supply Chain Operations and Procurement
Kirintec Limited —Ross-on-Wye
- From £75,000 a year
- Full-time
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior Engineer
Ecotricity Group Limited —Stroud
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Master's degree
- AWS
- AI
- Free parking
- Work from home
Quick apply
3d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Systems Administrator - Spacecraft Control Centre
AIRBUS Defence and Space Limited —Chippenham
- Full-time
- Hybrid work
- Maintenance
- Free parking
- Employee assistance programme
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- Travel
- Mentoring
Project Engineer
Noriker Power Ltd —Cheltenham
- £35,000 - £50,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Assistant Project Engineer
Siltbuster Limited —Monmouth
- Schematics
- Hand tools
- Employee assistance programme
- Employee discount
Quick apply
Project Manager
elix sourcing solutions —Tetbury
- £35,000 - £45,000 a year
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
Project Coordinator
Trust Systems —Cirencester
- Up to £32,500 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- Time management
- Free parking
- Work from home
Quick apply
5d
Data Cabling & Network Installation Engineer
Kubus Group Limited —Kemble
- Up to £36,000 a year
- Full-time
- Customer service
- No experience needed
- Travel
Quick apply
11d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Staff Engineer, Continuous Improvement
Kohler —Cheltenham
- Up to £55,000 a year
- Computer literacy
- Engineering
- Continuous improvement
Technical Support Engineer Level II/III – Technology Services (Gloucester)
Neilson Financial Services —Gloucester
- Hybrid work
- Continuous improvement
- SharePoint
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
Graduate & Entry Level Opportunities
Nova Group —Bristol
- £1,500 - £3,000 a month
- Full-time
- Hybrid work
- Annual leave
- Work from home
GPS Engineer - Earthworks
Smiths Gloucester Limited —Gloucester
- Civil engineering
- Engineering
- Travel
- Free parking
- Employee discount
Quick apply
Installations Manager
Cotswold Energy Group —Stonehouse
- £45,000 - £55,000 a year
- Full-time
- Team management
- Leadership
- Free parking
Quick apply
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- CRM software
- English
- Communication skills
Field Service Engineer
LKQ Corporation —Gloucester
- Full-time
- Schematics
- Computer literacy
- Writing skills
- Annual leave
- Employee assistance programme
Senior Firmware Engineer
Arctic Research and Development —Cirencester
- Full-time
- Engineering

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system engineer jobs near dudbridge, gls

Vacancy 2: Support Technician

EvolvIT
Bristol

Apply Now

Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
Driving Licence
Hardware repair
Inbound customer enquiry call handling
Incident queue management
Ticket management
Case record updates
Microsoft Exchange
Windows
DHCP
Computer hardware
Ticket management systems
Technical support incident logging
Computer networking
DNS
SharePoint
Mac OS
Customer support
VMWare
Customer interaction
Phone etiquette
Fault diagnosis and repair
Communication skills
Help desk

Full job description

Job title: Support Technician

Main purpose of job: Peninsula EvolvIT are pleased to offer an exciting new opportunity to join a dynamic close nit team of highly regarded engineers respected by an ever-growing client base. As a leading MSP provider in the southwest we are looking to employ a front-line Support Technician. The role plays an important part in making sure our clients are looked after and their issues are dealt with in a timely prompt manner. As a Support Technician the main purpose is to handle any customer support requests which are received to the help desk either by phone, e-mails, or support tickets. When help is needed the Support Technician can reach out to any colleagues within the support, escalations or management team as deemed suitable for assistance. Support cases must be completed in a timely manner to fit within the company SLA time. A large part of the role is customer service oriented, and we have a strong long-term working relationship with all our clients. As part of this the role has an expectancy for high level customer service which requires excellent communication and key skills.

Location: Remote working from home. On site working at client’s premises in the UK when required. Compulsory team working day once a month from a location in Weston-Super-Mare. In addition, there may be times where it is required to work from an alternative location such as a colleague.

Main tasks of job:

1. Provide IT support to our customers remotely and on site when needed.

2. Answer incoming support phone calls and triage to resolution.

3. Independently assign existing pending tickets to yourself and triage to resolution.

4. Keep within and exceed SLA Targets with time management.

5. Provide regular and relevant updates to customers throughout the support process.

6. Work with any customers 3rd party providers to create and update support cases.

7. Escalate and handover tickets when required to enable the support case to progress.

8. Update tickets with full details of the case as it progresses through to conclusion.

9. Complete Hardware builds and repairs to client specification.

10. Monitor client services so all systems are working as expected and act on any warnings received into the ticket system. This may rage from backups, hardware, software, and networking issues.

Desirable Skill Sets:

1. Microsoft 365 Products – Azure AD, Exchange Online, Office, SharePoint etc.

2. Internet Services – installation, diagnostics etc.

3. Printer Services.

4. RMM Tools.

5. Automation Tools.

6. Remote Access Tools.

7. Networking Equipment – Modems, routers, and switches.

8. Windows Workstations and Servers.

9. Mac OS Workstations and Servers.

10. Active Directory.

11. Group Policy.

12. DHCP.

13. DNS.

14. Data storage – RAID knowledge, NAS devices etc.

15. Virtual Environments – Hyper-V and VM-Ware.

16. Cloud and on-premises backup solutions such as Veeam.

17. Excellent communication skills with a focus on phone manner.

18. Experience in a customer service interactions/support role.

19. Software, hardware, and network troubleshooting

20. Ability to diagnose hardware faults.

21. Ability to find solutions by research and trial.

22. MSP environment experience.

Licences, registrations, and qualifications: Full clean driving licence. Access to a car during working hours. Valid clean DBS check. One will be asked on job acceptance if not already present. Right to work in the UK.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Please send CV’s to [email protected]

Apply Now

Refine Your Search

system engineer jobs in dudbridge, gls

Vacancy 2: Support Technician

Head of Supply Chain Operations and Procurement

Senior Engineer

2nd Line IT Engineer

Systems Administrator - Spacecraft Control Centre

Data Centre Technician, Operations, IT, & Support Engineering

Project Engineer

Assistant Project Engineer

Project Manager

Project Coordinator

Data Cabling & Network Installation Engineer

Data Center Technician , Operations, IT, & Support Engineering

Staff Engineer, Continuous Improvement

Technical Support Engineer Level II/III – Technology Services (Gloucester)

Graduate & Entry Level Opportunities

GPS Engineer - Earthworks

Installations Manager

Technical Support Engineer

Field Service Engineer

Senior Firmware Engineer

I want to receive the latest job alerts for system engineer in dudbridge, gls

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