Solution specialist Work, Jobs in Duddington, Nth (with Salaries)

Support Team Leader
Avtron Power Solutions LLC —Stamford
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
11d
Customer Support Quality & Compliance Manager
Avtron Power Solutions LLC —Stamford
- Full-time
Quick apply
11d
Service Team Leader
Avtron Power Solutions LLC —Stamford
- Full-time
- Supervising experience
- Organisational skills
- Leadership
Quick apply
11d
Timetabling and Resourcing Coordinator
Inspire Education Group —Peterborough
- £28,894 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Annual leave
8d
Continuous Improvement Specialist
Bleckmann Solutions UK Ltd —Corby
- £31,430 - £44,900 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Master Scheduler
Avtron Power Solutions LLC —Stamford
- Full-time
- Bachelor's degree
- Communication skills
Quick apply
7d
Customer Service Fleet Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
12d
Project Manager (6 Sigma)
Avtron Power Solutions LLC —Stamford
- Full-time
- Analysis skills
- Project management
Quick apply
8d
Compliance Monitoring Officer
Jensten Group —Huntingdon
- Remote
- Annual leave
- Employee discount
Quick apply
1d
BE Eng'g / Specialist
Ball Corporation —Kettering
- £40,500 - £67,500 a year
- English
- Microsoft Office
- Communication skills
Quick apply
1d
HR Business Partner
Guttridge —Spalding
- Human resources
People Systems Operations Specialist
NewsUK —Peterborough
- Hybrid work
- Human resources
- Employee assistance programme
- Employee discount
14d
Innovation Project Manager
Anglian Water Services Ltd —Huntingdon
- £55,000 a year
- Full-time
- Business development
- Project management
- IT
- Annual leave
8d
Scheduler/Administrator
Ark Fire Protection Ltd —Peterborough
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Gym membership
Quick apply
2d
Rib Layer / Production Operative
TR LAWMAN LTD —Rushden
- £12.71 - £14.75 an hour
- Part-time
- In-person
- Leadership
- Communication skills
- Free parking
- Sick pay
Quick apply
2d
Risk & Compliance Manager
Jensten Group —Huntingdon
- Remote
- Annual leave
- Employee discount
Quick apply
9d
Recruitment Business Partner
NEXT —Market Harborough
- £40,000 - £50,000 a year
- Full-time
- Presentation skills
- Free parking
- Employee discount
Customs Regulatory Specialist
FedEx EU —Wellingborough
- Full-time
- Communication skills
- Time management
1d
Trainee Modeller - Hydraulics
Anglian Water Services Ltd —Peterborough
- From £31,000 a year
- Full-time
- Microsoft Excel
- Engineering
- Mentoring
- Annual leave
- Employee discount
Agri Sales Specialist
Mole Country Stores —Stamford
- £10.85 - £12.71 an hour
- Full-time
- Sales
- Customer service
- IT
- Free parking
- Store discount

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solution specialist jobs near duddington, nth

Support Team Leader

Avtron Power Solutions LLC
Stamford

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Job details

Full-time
11 days ago

Qualifications

Management
Supervising experience
Organisational skills
Customer support
Leadership
Communication skills

Full job description

BACKGROUND TO THE COMPANY

Avtron is the global leader is power test equipment and specialises in the manufacture of Dynamometers and Load Banks. We are experienced in working with, and satisfying, multi-national organizations, utilities, and government departments, as well as specialist companies involved in mission critical, OEM, service, plant hire and power generation. Customer service always takes top priority. We are always available to talk to our customers, sharing our experience on all aspects of testing and test equipment, both before delivery and at any time in the years to follow. There are no limits, and no detail is too small to warrant our interest and help. Our own purpose-built factory is well equipped with modern computer-aided design and manufacturing facilities. We are enthusiastic, highly skilled and have in place the necessary management and ISO9001 quality systems to ensure that we meet our customers' needs, right first time, on time, every time.

Main Purpose of the Job
The Support Team Leader, working within the Customer Support function of the business, is responsible for leading and coordinating the Support team to ensure the efficient delivery of administrative, contractual, coordination, and technical support activities for Load Bank and Dynamometer customers.
The role focuses on supporting service delivery through effective planning, customer communication, contract administration, system accuracy, and internal coordination. The Support Team Leader provides day to day leadership, acts as the primary escalation point for support related issues, and drives consistency, quality, and continuous improvement across support operations.

Key Responsibilities
Team Leadership & People Management

Provide day to day leadership, guidance, and support to the Support team, ensuring clear priorities and balanced workload allocation.
Promote a professional, customer focused, and collaborative team culture aligned with Avtron values.
Conduct regular 1 to 1 meetings, performance reviews, and development discussions.
Identify training and development needs to improve product knowledge, systems capability, and customer handling skills.
Act as the first point of escalation for support related operational or customer issues.

Support Operations & Coordination

Oversee the coordination of customer support activities including service administration, contract support, technical assistance, and internal coordination.
Ensure support requests are logged, tracked, and progressed accurately through SAP Business One and associated systems.
Monitor workload, response times, and backlog to ensure customer expectations and internal SLAs are met.
Work closely with Service Coordinators and Service Team Leaders to ensure seamless handover and alignment between support and service activities.
Ensure accurate documentation, records, and customer communications are maintained at all times.

Customer & Stakeholder Management

Act as a key point of contact for customers, ensuring a consistent, professional, and responsive support experience.
Manage escalated customer queries or complaints related to support, administration, or coordination.
Liaise with internal departments including Service, Sales, Engineering, Operations, and Quality to support customer requirements.
Provide support related input for contract reviews, renewals, and customer performance discussions where required.

Systems, Quality & Compliance

Ensure customer and support data is accurately maintained within SAP Business One, Microsoft 365, and related systems.
Ensure support activities comply with Avtron quality systems, processes, and statutory requirements.
Support internal and external audits by providing accurate records and documentation.
Promote consistent working practices and adherence to agreed processes across the Support team.

Reporting & Continuous Improvement

Monitor and report on key support KPIs, trends, and performance metrics.
Identify opportunities to improve support processes, reduce inefficiencies, and enhance customer satisfaction.
Support the development and implementation of new processes, tools, or ways of working to improve scalability and consistency.
Contribute to continuous improvement initiatives across the wider Customer Support function.

Qualifications, Skills & Experience

Essential:

Proven experience within a customer support, service administration, or coordination role environment.
Previous leadership or supervisory experience.
Strong organisational and prioritisation skills with the ability to manage competing demands.
Excellent communication skills with the ability to engage effectively with customers and internal stakeholders.
Strong problem solving skills and the ability to make sound decisions under pressure.

Desirable:

Technical background or experience within an engineering or manufacturing environment.
Familiarity with service management tools such as SAP B1 / SAP FSM.
Understanding of service KPIs, SLAs, and continuous improvement methodologies.

Personal Qualities

Customer focused with a proactive and solutions driven approach.
A calm, organised, and approachable leader.
Confident in managing escalations and sensitive customer situations.
Reliable, detail orientated, and process driven.
Committed to maintaining high standards of quality, professionalism, and continuous improvement.

General Statement
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside an employee’s normal line of work.

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Refine Your Search

solution specialist jobs in duddington, nth

Support Team Leader

Customer Support Quality & Compliance Manager

Service Team Leader

Timetabling and Resourcing Coordinator

Continuous Improvement Specialist

Master Scheduler

Customer Service Fleet Administrator

Project Manager (6 Sigma)

Compliance Monitoring Officer

BE Eng'g / Specialist

HR Business Partner

People Systems Operations Specialist

Innovation Project Manager

Scheduler/Administrator

Rib Layer / Production Operative

Risk & Compliance Manager

Recruitment Business Partner

Customs Regulatory Specialist

Trainee Modeller - Hydraulics

Agri Sales Specialist

I want to receive the latest job alerts for solution specialist in duddington, nth

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