It support engineer Work, Jobs in Dudley (with Salaries)

IT Service Desk Engineer
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
10h
Junior IT Support Technician
yes computers limited stourbridge —Stourbridge
- From £24,785 a year
- Full-time
- Azure
- Travel
- Scripting
Quick apply
12d
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
11d
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
11d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
Junior IT Technician
Doocey Group —Tipton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer networking
3rd Line Support Engineer
Clearcare Solutions Limited —Stafford
- £35,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Quick apply
12h
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Sick pay
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
14d
Service Desk Engineer (Wealthspire)
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
Technical Support Engineer – IT
Enconvo UK —Telford
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
EV Technical Support Engineer
Tritium Power Solutions AU —Coventry
- £35,000 - £38,000 a year
- Hybrid work
- Engineering
- No degree
- Travel
- Work from home
- Employee assistance programme
Quick apply
Tier 1 IT Engineer
wavenet —Solihull
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Digital Workplace Engineer
South Staffordshire Plc —Walsall
- Up to £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Employee assistance programme
- Employee discount
10d
Support & Installation Engineer - Telecoms
F&M Telecommunications —Worcester
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
Quick apply
13d
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Leadership
DB&T Technical Engineer
Veolia ES (UK) Limited —Cannock
- Up to £30,000 a year
- Full-time
- Windows
- Driving
- Annual leave
- Employee discount
Quick apply
3d
Training & Solutions Engineer
Solid State Group PLC —Birmingham
- Full-time
- Travel
- Mentoring
- Computer networking
- Annual leave
- Sick pay
Quick apply

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IT Service Desk Engineer

Hexaware Technologies -
Birmingham

Quick apply

Job details

Permanent
£30,000 a year
10 hours ago

Qualifications

SCCM
Customer service
English
Technical support
DHCP
ITIL
Remote access software
Mentoring
DNS
Bomgar
SharePoint
ServiceNow
Problem management
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Experience and Skills

Graduate with at least 3 years of experience working as Service Desk personnel in the UK, with a proven track record of handling complex technical issues and leading service desk operations.
Excellent English communication skills, demonstrated by a Versant Score of 70 or higher.
Advanced knowledge of ITIL processes, including Incident, Change, and Problem Management, with the ability to implement and improve these processes.
Strong expertise in Active Directory management, Microsoft 365 services, and network troubleshooting.
Experience in mentoring junior team members and contributing to team development.
Hands-on experience with ITSM tools like ServiceNow and remote support tools such as BeyondTrust.
Proven ability to analyze service performance metrics and implement improvements to enhance efficiency and user satisfaction.

Responsibilities

Lead the Service Desk team in handling Incidents and Service Requests, ensuring high-quality service delivery.
Collaborate closely with the Service Manager to align service desk operations with business goals.
Develop and share advanced Service Desk reports, providing insights into performance and areas for improvement.
Drive process automation and self-service initiatives to reduce repetitive manual tasks and improve efficiency.
Provide expert-level technical support via phone, email, live chat, and self-service platforms, ensuring a professional and user-friendly experience.
Handle complex troubleshooting for advanced technical issues, minimizing the need for escalation to higher-level support.
Manage and optimize Active Directory tasks, including account creation, group policy management, security access control, and directory synchronization.
Deliver advanced support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Troubleshoot and resolve network issues, including DNS, DHCP, VPN, firewall, and proxy configurations.
Utilize tools like SCCM or Intune for remote desktop and endpoint management.
Monitor and manage IT service tickets, ensuring proper categorization, prioritization, and timely resolution.
Create and analyze detailed reports to track service performance and recommend improvements.
Maintain and update the knowledge base with advanced guides, FAQs, and technical documentation.
Ensure proper ticket logging and assignment, prioritizing issues based on severity and business impact.
Proactively follow up on incidents to meet service deadlines and prevent business interruptions.
Escalate unresolved issues promptly to avoid prolonged downtime.
Use ITSM tools like ServiceNow to manage tickets and workflows efficiently.
Provide remote support using tools like BeyondTrust to resolve user issues quickly and effectively.

Soft Skills

Exceptional customer service skills, with the ability to handle complex and high-pressure situations calmly and professionally.
Strong leadership and mentoring abilities, fostering a collaborative and productive team environment.
Analytical mindset with excellent problem-solving skills to address technical and operational challenges.
Highly organized and detail-oriented, ensuring accurate documentation and efficient task management.
Empathetic and patient, with a user-focused approach to resolving issues.
Ability to prioritize tasks effectively and manage competing demands in a fast-paced environment.

Pay: £30,000.00 per year

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Birmingham

Quick apply

Refine Your Search

it support engineer jobs in dudley

IT Service Desk Engineer

Junior IT Support Technician

Technical Support Engineer

Helpdesk Engineer

Onsite IT Support Analyst - 1st/2nd line

Junior IT Technician

3rd Line Support Engineer

3rd Line Engineer - Support

IT Support Engineer

Support Desk Engineer

Service Analyst

Service Desk Engineer (Wealthspire)

Technical Support Engineer – IT

EV Technical Support Engineer

Tier 1 IT Engineer

Digital Workplace Engineer

Support & Installation Engineer - Telecoms

IT Field Service Engineer

DB&T Technical Engineer

Training & Solutions Engineer

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