Experience manager Work, Jobs in Duffryn, Nwp (with Salaries)

Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
- £26,605 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
6d
Security - Regional Support Manager
BidvestNoonan —Newport
- £40,000 a year
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
10d
Governance Manager
Drive Ltd —Nantgarw
- £40,571 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
4d
Territory Manager
AkzoNobel —Cardiff
- £33,000 - £44,000 a year
- Sales
- Organisational skills
- Communication skills
Quick apply
11d
Office Manager
Concept Fabrications Cymru —Cardiff
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Free parking
Quick apply
4d
Operations Support Manager
CitySprint —Cardiff
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
11d
Depot manager
HERMEQ —Caldicot
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
7d
Store Manager
Heron Foods —Newport
- £30,920 a year
- Full-time
- Customer service
- Retail management
- Annual leave
Quick apply
12d
Sr. Planner
Energizer —Ebbw Vale
- Remote
- Microsoft Excel
- Analysis skills
- Presentation skills
Customer Experience Manager
Barchester Healthcare —Cardiff
- £40,000 a year
- Analysis skills
- Project management
- Travel
- Annual leave
Quick apply
2d
New Business Executive
Convey365 —Newport
- £28,000 a year
- Sales
- Customer service
- Annual leave
- Sick pay
Quick apply
New Business Executive
Convey Law —Newport
- £28,000 a year
- Sales
- Customer service
- Annual leave
- Sick pay
Quick apply
Engineering Administrator
2 Sisters Food Group —Rogerstone
- Full-time
- Microsoft Excel
- Maintenance
- Bakery
- Employee assistance programme
3d
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
General Manager
BaxterStorey UK —Cwmbran
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Café
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Onboarding & New Business Team Leader
Howells Legal Limited —Cardiff
- Full-time
- Management
- English
- Analysis skills
- Annual leave
- Referral programme
Quick apply
11d
Sales Development Executive
CPM UK —Newport
- £28,000 a year
- Full-time
- Sales
- Merchandising
- Communication skills
Quick apply
13d
CPC Recovery Driver
FMG Repair Services —Newport
- £13.79 - £14.00 an hour
- Annual leave
- Employee discount
Quick apply

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Claims/ Customer Experience Coordinator

BELFOR UK Ltd -
Cwmbran

Quick apply

Job details

Full-time
£26,605 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT
Communication skills

Full job description

Job Summary:

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

Responsibilities:

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

Qualifications and Experience:

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent

Preferred Skills:

Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel.
Excellent communication skills with the ability to deal professionally with customers.
Ability to switch between tasks

Benefits

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Job Type: Full-time

Pay: £26,605.00 per year

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in duffryn, nwp

Claims/ Customer Experience Coordinator

Deputy Head of Venues - Events

Security - Regional Support Manager

Head of People and Culture

Governance Manager

Territory Manager

Office Manager

Operations Support Manager

Depot manager

Store Manager

Sr. Planner

Customer Experience Manager

New Business Executive

New Business Executive

Engineering Administrator

General Manager

General Manager

Client Onboarding & New Business Team Leader

Sales Development Executive

CPC Recovery Driver

I want to receive the latest job alerts for experience manager in duffryn, nwp

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