Head of customer service Work, Jobs in Dumfries And Galloway (with Salaries)

Director of Learning and Development
Brooklyn Academy Global Services Ltd —Dumfries
- £56,900 - £85,000 a year
- Full-time
- Customer service
- Human resources
- In-person
Quick apply
2d
Maintenance Manager
Manor Adventure —Lockerbie
- £32,000 a year
- Weekend availability
- Microsoft Outlook
- Maintenance
- In-person
- Free parking
Quick apply
6d
Kitchen Manager, Garden Wise Garden Centre
The Klondyke Group —Dumfries
- Full-time
- Cooking
- Bakery
- Restaurant
- Free parking
- Annual leave
Quick apply
Grounds Maintenance Operator - Dirleton Depot
Historic Environment Scotland —Dumfries and Galloway
- From £27,740 a year
- Full-time
- Maintenance
- English
- Travel
- Annual leave
- Flexible schedule
Head Chef
Lochmaben Golf Club —Lochmaben
- £30,160 - £33,200 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
Quick apply
18h
Trainee Optical Assistant
Specsavers —Dumfries
- Up to £12.91 an hour
- Part-time
- Employee discount
- Sick pay
6d
Trainee Optical Assistant (Sunday Only)
Specsavers —Dumfries
- Up to £12.91 an hour
- Part-time
- Employee discount
- Sick pay
6d
Fish and Chip and Pizza Chef at Scoffers Fish & Chip Restaurant & Take Away
Scoffers Fish and Chip Restaurant —Dalbeattie
- From £28,000 a year
- Full-time
- In-person
- Restaurant
- Communication skills
- Employee discount
Quick apply
1d

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Director of Learning and Development
Brooklyn Academy Global Services Ltd —Dumfries
At least 2 years of experience leading training projects, managing learning programmes, or supporting managers with staff development.
£56,900 - £85,000 a year
Quick apply
2d
Head of Revenue
Buzzworks Holdings —Kilmarnock
Supporting promotional activity, new openings and demand-driving initiatives through data-led commercial planning and collaboration.
Quick apply
4d

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Director of Learning and Development

Brooklyn Academy Global Services Ltd
Dumfries

Quick apply

Job details

Permanent | Full-time
£56,900 - £85,000 a year
2 days ago

Benefits

Private medical insurance
Transport links
On-site parking

Qualifications

Customer service
Adobe Captivate
Human resources
Leadership
Communication skills
Teaching

Full job description

About the Role:

Dumfries is known for its strong community values, heritage, and growing professional services sector. At Brooklyn Academy Global Services Ltd, we bring that same commitment to people development, operational excellence, and long term learning outcomes.

We are looking for a Director of Learning and Development who can lead the design, delivery, and continuous improvement of our training and development programmes. This is a senior role for someone who understands how to build structured learning pathways, support managers, and help teams perform at a higher standard.

You will work closely with leadership, department heads, and external partners to ensure our people have the skills, confidence, and support they need to succeed. This role is ideal for a strategic learning professional who can combine practical training delivery with strong business planning and people leadership.

Why Work With Us?

The Environment:

Our Dumfries location offers a professional and supportive working environment with access to local business networks, transport links, and community services. We value a workplace that is organised, respectful, and focused on continuous improvement.

Learning Culture:

We believe employee development is a key part of business growth. You will have the opportunity to shape learning standards, improve training processes, and build programmes that make a measurable difference.

Leadership Influence:

This is not a back office training role. You will work directly with senior management and have input into workforce planning, leadership development, onboarding, compliance training, and performance improvement.

Growth:

You will help build a stronger learning framework for the company while developing your own leadership profile in a growing professional services environment.

Key Responsibilities:

Learning Strategy Ownership:

Develop and lead the company learning and development strategy, ensuring training plans support business goals, employee growth, and service quality.

Programme Design and Delivery:

Create structured training programmes for onboarding, leadership development, compliance, customer service, operational procedures, and professional skills.

Team and Manager Support:

Coach managers and team leaders on training needs, performance improvement, staff development, and effective communication.

Training Quality Management:

Review existing learning materials, update training content, monitor attendance, gather feedback, and measure the effectiveness of learning programmes.

Stakeholder Management:

Work with senior leaders, department heads, external trainers, and partner organisations to ensure learning priorities are aligned and delivered effectively.

Compliance and Standards:

Ensure training records, policies, and development plans are maintained accurately and meet internal standards and any relevant regulatory requirements.

What We Are Looking For:

Experience:

6 plus years of experience in learning and development, training management, organisational development, HR development, or a related leadership role.

Leadership Background:

At least 2 years of experience leading training projects, managing learning programmes, or supporting managers with staff development.

Programme Management:

Strong ability to plan, organise, deliver, and evaluate learning programmes across different departments or service areas.

Communication Skills:

Confident presenter with excellent written and verbal communication skills. You can explain complex information clearly and adapt your approach to different audiences.

People Focus:

You are supportive, professional, and practical. You understand how to motivate employees, build confidence, and improve performance through structured development.

Mindset:

You are strategic but hands on. You can build a long term learning plan while also improving day to day training processes and solving immediate business needs.

Pay: £56,900.00-£85,000.00 per year

Benefits:

On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in dumfries and galloway

Director of Learning and Development

Maintenance Manager

Kitchen Manager, Garden Wise Garden Centre

Grounds Maintenance Operator - Dirleton Depot

Head Chef

Trainee Optical Assistant

Trainee Optical Assistant (Sunday Only)

Fish and Chip and Pizza Chef at Scoffers Fish & Chip Restaurant & Take Away

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