Customer service executive Work, Jobs in Dunblane, Stg (with Salaries)

Customer Service Executive
Nichols PLC —Stirling
- Hybrid work
- Sales
- Customer service
- Agile
- Employee discount
8d
Customer Service Executive
M&G plc —Stirling
- Full-time
- Hybrid work
- Customer service
- Annual leave
Customer Service Executive - Part Time
Nichols plc —Stirling
- Part-time
- Sales
- Customer service
- Agile
- Employee discount
Quick apply
2d
Customer Service Executive
Arnold Clark —Stirling
- £0.01 a year
- Weekend availability
- Sales
- Customer service
- Communication skills
- Employee discount
Business Improvement Officer - 2 Posts, 2 High Street, Perth
Perth and Kinross Council —Perth
- £47,601 - £50,773 a year
- Hybrid work
- Military
- In-person
- Communication skills
- Annual leave
5d
Business Improvement Officer, 2 High Street
Perth & Kinross Council —Perth
- £28,560 - £30,463 a year
- Temporary
- Remote
- Communication skills
- Work from home
6d
Business Improvement Officer, 2 High Street, Perth
Perth and Kinross Council —Perth
- £28,560 - £30,463 a year
- Temporary
- Hybrid work
- Military
- In-person
- Communication skills
- Annual leave
5d
Sales Executive
The Golden Lion (Stirling) —Stirling
- From £27,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
Quick apply
7d
Sales Executive
Western Toyota —Dunfermline
- Up to £52,500 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
- Employee discount
Quick apply
6d
Sales Executive
Barnetts Honda —Strathtay
- Up to £52,500 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Business Improvement Officer
NHS Scotland —Perth
- £43,231 - £52,679 a year
- Communication skills
3d
Property Photographer - Stirling
vistaBee Ltd —Stirling
- £40 - £240 a day
- Driving
- Flexitime
Quick apply
14d
Business Development Executive
First Display —Scotland
- £29,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
Quick apply
6d
Trainee Sales Executive
Barnetts Toyota —Strathtay
- Up to £27,100 a year
- Full-time
- Sales
- In-person
- Annual leave
- Employee discount
Quick apply
5d
Business Sales Executive
Nisa and Post Office —Perth
- £34,000 - £36,500 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
9d
3rd Party Planning Executive
AG Barr —Cumbernauld
- Full-time
- Analysis skills
- Travel
- IT
- Employee discount
Quick apply
3d
Retail Sales Executive
The Forgan Bed Company —Dunfermline
- £28,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Free parking
Quick apply
Internal Sales Executive
REXEL —Larbert
- Full-time
- Sales
- Annual leave
- Employee discount
Quick apply
Trainee Sales Executive
Park's Motor Group —Perth
- Sales
- Communication skills
- Employee assistance programme
- Employee discount
Claims Executive
Marsh —Glasgow
- Full-time
- Customer service
- Presentation skills
- Organisational skills

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Customer Service Executive

Nichols PLC -
Stirling

Apply Now

Job details

Fixed term contract
8 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Sales
Customer service
Agile
Root cause analysis
Communication skills

Full job description

Location

Stirling

Discipline:

OOH Scotland

Job type:

Fixed-Term

Job ref:

004982

Published:

16 days ago

We have been making life taste better since 1908. Every day here is bursting with flavour – from the loved brands we’re proud to share with the world, to the energy, ambition and innovative ideas that fizz through our teams.

As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products that everyone loves.

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. This is a place where you can be yourself, speak up, and get stuck in. We celebrate the wins, cheer each other on and keep things fizzing with positivity. From leaders who listen to teammates who’ve always got your back, its work that feels as good as it tastes!

We take a refreshingly agile approach to how we work, combining the energy of being together in the office with the flexibility of working from home. You’ll be office-based three days a week, with core hours designed to help you balance work and home life.

Nichols is where serious fun meets real opportunities – and where work tastes better.

ABOUT THE OPPORTUNITY:

We’re looking for a Customer Services Executive to join our team in our Striling depot. The purpose of the role is to operate as the first point of contact for customers by responding and appropriately actioning all inbound calls and/or emails from the customers through the placing sales orders, resolving or escalating customer complaints, and troubleshooting technical support queries or escalating to the first line technical support service where unable to resolve the customer issue.

You will have a fantastic opportunity to play a valuable role in our Vimto journey, helping us to ‘Make Life Taste Better’ for everyone!

YOUR ROLE WILL INCLUDE:

Processing customer sales orders and payments received by telephone, email or online in a timely and accurate manner.
Completing outbound sales calls to generate customer orders in accordance with planned schedule.
Screening customer inbound calls & emails to correctly identify required action for sales ordering, compliant management or technical support.
Daily management of inbound email inbox and voicemails.
Providing initial customer technical issue troubleshooting, allocating issues to first line technical support services where unable to resolve.
Allocating reactive maintenance activities in accordance with customer segmentation categorisation and in collaboration with the Technical Service Engineer & Senior Regional Service Technician.
Ensuring compliance with all mandatory training requirements & actively manage own development & learning opportunities.

YOU WILL HAVE EXPERIENCE IN:

Sales and/or customer services experience, operating within a fast-paced environment
Experience working as part of a team to achieve agreed customer service levels or team objectives
Ability and experience to working in accordance with standard operating procedures
Customer service and compliant response skills
Proactive problem-solving & root cause analysis skills
Good oral and written communication skills
Knowledge of operational legal compliance (safety, quality, people, technical) and an understanding of governance frameworks

ABOUT YOU‿

To make a splash in this role you will bring‿

A natural organiser with an ability to manage own workload, motivate and set own goals
Driven, resilient and passionate
Able to actively contribute to the team; sharing knowledge and experience to support others
Agile and adaptable
Open to embracing and driving change
Hand-on with a natural curiosity to learn
Focused on sharing good practices, continuous improvement and finding a better way
Organised, completer / finisher mentality
Open, honest, authentic and approachable

BENEFITS OF WORKING WITH US:

No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:

25 days holiday (with opportunity to buy extra every year)
A generous pension scheme
Annual Bonus
Save as you Earn Share Scheme
Option to join our private medical cover scheme

AND LET’S NOT FORGET THE PERKS‿

We are also proud to offer:

Holiday home stay
Your birthday off work
1 day a year off work to volunteer in the community (you choose when and where)
Help yourself to our drinks when at one of our sites
Staff shop with discounts on our products

Apply now if you want a taste of a new career and join Nichols - Where work tastes better.

We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking.

Our standard recruitment process for short-listed candidates typically includes an initial call with our Talent Advisor, followed by a first stage interview via Microsoft Teams and second stage interviews face to face. If you require any reasonable adjustments to be made during the recruitment process please feel free to contact us.

Any job offer is subject to an individual’s Right to Work in the UK.

Unfortunately, we are unable to sponsor visas.

Apply Now

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