Social work Work, Jobs in Dundee, Dnd (with Salaries)

Bureau Triage Assistant
Dundee Citizens Advice Bureau —Dundee
- £23,664 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
2d
Team Leader
Capability Scotland —Dundee
- £16.79 an hour
- Weekend availability
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1h
Relief Support Practitioner – Dundee
Carr Gomm —Dundee
- £13.75 an hour
- Annual leave
Autism Practitioner, Tayside Area Services
Scottish Autism —Dundee
- £13.45 - £14.15 an hour
Quick apply
10d
Team Leader, Community Justice Social Work
Perth & Kinross Council —Perth
- £56,348 - £60,647 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Work from home
5d
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
2d
Family, Youth & Children’s Worker
Broughty Ferry Free Church of Scotland —Dundee
- £30,274 - £34,224 a year
- Part-time
- Hybrid work
- Working with children
- Mentoring
- Organisational skills
Quick apply
3d
Rehabilitation Support Worker
NHS Scotland —Cupar
- £29,103 - £31,409 a year
- Rehabilitation centre
- Travel
- Organisational skills
13d
Assistant Housing Officer
Sanctuary Group —Dundee
- £29,217 - £30,755 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Stroke Educator
Chest Heart & Stroke Scotland —Fife
- £40,572.79 a year
- Sick pay
Pupil Support Assistant Level 2
Fife Council —Wormit
- £26,786.83 - £29,170.80 a year
- Part-time
- Education
- IT
- School
- Employee discount
3d
Marketing and Events Assistant
Sumer —Dundee
- Social media management
- Travel
- Communication skills
Quick apply
7d
Support Worker for Joanne in Blairgowrie
C-Change Scotland —Dundee
- £13.45 - £16.93 an hour
- Part-time
- Driving
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Physiotherapy Assistant Practitioner
NHS Scotland —Buckhaven
- £31,537 - £34,303 a year
- Travel
- Organisational skills
- IT
Community Liaison Officer
Wills Bos Civil Engineering Ltd —Perth
- From £38,000 a year
- Weekend availability
- Civil engineering
- Supervising experience
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
5h
Justice Worker
Fife Council —Buckhaven
- £31,761.26 - £34,914.86 a year
- Part-time
- IT
- Communication skills
- Employee discount
Market Research Interviewer - Dundee
the National Centre for Social Research —Dundee
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
SafeMates Scotland Senior Youth Worker
British Red Cross —Dundee
- £30,708 a year
- Monday to Friday
- Hybrid work
- IT
- In-person
- Annual leave
- Flexitime
10d
Community Link Worker, Pullar House
Perth & Kinross Council —Perth
- £34,424 - £37,784 a year
- Weekend availability
- Hybrid work
- Driving
- Travel
- IT
- Work from home
1d
Contract Scheduler
Summit Facilities Services Ltd —Dundee
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
14d

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Bureau Triage Assistant

Dundee Citizens Advice Bureau
Dundee

Quick apply

Job details

Full-time | Fixed term contract
£23,664 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Communication skills

Full job description

About Us

Dundee Citizens Advice Bureau has been supporting people across the city since 1940, providing free, confidential and impartial advice to help people understand their rights, navigate complex systems and overcome challenges.

We are a busy, values-driven organisation with a team of 24 staff and 18 volunteers committed to improving lives and reducing inequality. In 2025, we supported 4,604 clients with 9,688 issues including debt, benefits, housing, energy, employment and consumer rights, helping to secure £1.92 million in financial gains for clients.

About the Triage Service

Our triage service is the first point of contact for many clients and plays a critical role in ensuring people are listened to, their needs are understood and they are directed to the most appropriate support.

In 2025, the triage service supported more than 79% of all clients accessing the Bureau and handled 4,426 client contacts, highlighting its vital role in delivering an accessible, responsive and client-focused advice service.

Triage enables us to manage demand effectively while maintaining a high standard of service. By identifying urgency, complexity and risk at an early stage, we can prioritise cases appropriately and ensure clients receive the right help at the right time.

Position Details

Job Title: Bureau Triage Assistant

Location: Dundee CAB, Level 4, Wellgate Centre, Dundee, DD1 1DB

Salary: £23,664 per annum

Hours: 33 hours per week over 4 or 5 days

Contract Type: Fixed term until 31 March 2027, subject to ongoing funding

Reports to: Support Team Lead

Closing Date: 29 June 2026

Interviews: Week commencing 6 July 2026

Purpose of the Role

To provide a welcoming and effective first point of contact for clients accessing the Bureau’s services. The role involves gathering key information, assessing needs and ensuring individuals are directed to the most appropriate support.

This is a busy frontline role requiring effective communication skills, sound judgement and the ability to respond to a wide range of client needs. The postholder will often be the first point of contact for clients and plays a key role in ensuring people receive the right support at the right time.

Key Responsibilities

Client-Facing Duties

Provide a first point of contact for clients via telephone and in person
Use sensitive listening and questioning skills to understand client needs
Identify the urgency and nature of client issues and any support needs
Ensure clients are directed to the most appropriate service or support
Demonstrate empathy while maintaining professional boundaries
Maintain a positive and professional image of the Bureau.

Appointment Management & Administration

Coordinate and organise client appointments using an electronic appointment calendar system
Provide administrative support to help the service run smoothly
Record, update and maintain accurate information on the case management system for continuity of casework, information retrieval, statistical monitoring and report preparation
Draft routine correspondence and take notes at meetings as required
Maintain organised filing systems while ensuring discretion and security of confidential information.

Data Management & Reporting

Record and maintain accurate statistical information
Support reporting requirements and data returns
Ensure compliance with GDPR and data protection standards.

Team Working & Communication

Collaborate with colleagues and volunteers and relevant services to support clients
Refer complex or urgent cases appropriately
Contribute to the effective running of the service.

Supporting the Service

Contribute to the smooth running of the service
Support promotion of Bureau services
Provide feedback to help inform service development and improvement
Participate in relevant social policy work.

Professional Development

Participate in training and development
Attend team and staff meetings
Maintain a commitment to continuous learning.

General Responsibilities

Work within Citizens Advice principles and quality standards
Comply with organisational policies and procedures
Work flexibly to meet service and client needs
Undertake additional duties appropriate to the role.

What Success Looks Like

Clients feel welcomed, listened to and supported
Clients are directed to the right service efficiently
Records are accurate, consistent and up to date
Appointments are well managed and service runs smoothly
The service is accessible, responsive and well organised.

What We Offer

Hybrid working arrangements
Flexible 33-hour working week across 4 or 5 days
No weekend working
Generous annual leave entitlement (10 weeks per year)
Office closure over the Christmas and New Year period
Employer pension contributions
Supportive team environment
Comprehensive induction and ongoing training
Opportunities for development and progression
The opportunity to make a meaningful difference in the community.

Equal Opportunities Statement

Dundee Citizens Advice Bureau is an equal opportunities employer and welcomes applications from all sections of the community.

How to apply

The application pack and the application form can be downloaded from our website: https://dundeecab.cas.org.uk/bureau-triage-assistant. CV's will not be accepted. Applications should be returned digitally where possible. If you require information in an alternative format or need support with your application, please contact Lisa Brand at [email protected].

We look forward to receiving your application by the closing date of 29 June 2026.

Pay: £23,664.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

social work jobs in dundee, dnd

Bureau Triage Assistant

Team Leader

Relief Support Practitioner – Dundee

Autism Practitioner, Tayside Area Services

Team Leader, Community Justice Social Work

Customer Support Advisor (9 months FTC)

Family, Youth & Children’s Worker

Rehabilitation Support Worker

Assistant Housing Officer

Stroke Educator

Pupil Support Assistant Level 2

Marketing and Events Assistant

Support Worker for Joanne in Blairgowrie

Physiotherapy Assistant Practitioner

Community Liaison Officer

Justice Worker

Market Research Interviewer - Dundee

SafeMates Scotland Senior Youth Worker

Community Link Worker, Pullar House

Contract Scheduler

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