Service delivery team lead Work, Jobs in Dundee, Sct (with Salaries)

Team Manager
NHS Scotland —Dundee
- £34,544 - £43,039 a year
- Management
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
12d
Senior Operations Manager
Ricks & Mortar Property Solutions Ltd. —Dundee
- £8,000 - £8,700 a month
- Full-time
- Supervising experience
- In-person
- Leadership
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Service Delivery Team Lead
Redsquid Communications —Fife
- Full-time
- Management
- Customer service
- Mentoring
Quick apply
Service Co-ordinator
Churches Action for the Homeless —Perth
- £34,055.92 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Delivery Lead
SSE —Perth
- £68,100 - £102,100 a year
- Full-time
- Project management
- IT
- Employee discount
- Gym membership
5d
Societies Officer
Dundee University Students Association —Dundee
- £27,346 a year
- Overtime
- Microsoft Office
- Supervising experience
- University
- Employee discount
Quick apply
10d
Assistant Manager
Wickes —Dundee
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Food Services Area Manager
Motor Fuel Group —Dundee
- £30,000 - £40,000 a year
- Full-time
- Management
- Travel
- Food service
Quick apply
Supervisor
Sports Direct —Dundee
- £31,450 a year
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick apply
Shift Manager
Greggs —Dundee
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
10h
Temporary Warehouse Operator
Leviton Manufacturing UK Ltd —Glenrothes
- From £27,255 a year
- Temporary
- Forklift
- Microsoft Office
- Driving
- Free parking
- Life insurance
Quick apply
10d
Argos Shift Manager
Sainsbury's —Dundee
- From £28,400 a year
- Sales
- Customer service
- Driving
- Employee discount
7d
Internal Sales Advisor
BURTON ROOFING MERCHANTS LTD —Brechin
- Full-time
- Sales
- Customer service
- IT
Quick apply
Development Officer
CycleHub.Org —Dundee
- £30,800 a year
- Weekend availability
- Google Suite
- Management
- Supervising experience
- Store discount
- Flexitime
Quick apply
2d
Lead Project Planner
Baker Hughes —Montrose
- Full-time
- Oracle
- Master's degree
- Bachelor's degree
- Flexible schedule
- Life insurance
Care Home Manager
Redwood House (Broughty Ferry) Limited —Dundee
- £45,000 a year
- Full-time
- Business development
- Organisational skills
- In-person
- Annual leave
Quick apply
PMO Lead
SSE —Perth
- £71,869 - £85,880 a year
- Microsoft Excel
- Data analysis skills
- IT
- Employee discount
- Gym membership
4d
Practice Manager
Dundee City Council —Dundee
- £59,711 - £65,190 a year
- Call to connect
- Supervising experience
- Leadership
3d
Sustainable Transport Officer
Angus Council —Forfar
- £43,736 - £49,312 a year
- Hybrid work
- Civil engineering
- Analysis skills
- Project management
- Flexitime
12d

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service delivery team lead jobs near dundee, sct

Team Manager

NHS Scotland -
Dundee

Apply Now

Job details

Permanent
£34,544 - £43,039 a year
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Performance management
Analysis skills
Team management
National 5
Leadership
Communication skills

Full job description

Team Manager

Are you an experienced Team Manager looking for a new opportunity?

Would you describe yourself as a motivated and passionate leader who is committed to leading a team by example?

Can you demonstrate the ability to evaluate performance and analyse data to support performance management?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Where We Are:

Our Regional Centres are located at Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in Dundee.

The Role

NHS 24 are looking for an experienced Manager to become part of a multi-disciplinary team. A role where you can make a real difference to people’s lives with a career that is exceptionally rewarding.

The Team Manager will provide visible and accessible leadership to staff within a clinical contact centre environment, managing their own team of direct reports.

Provide supervision on the use of the protocols and processes together with general management support, both at team and shift management level to staff who are working within a patient facing environment.

Key Responsibilities

Play a pivotal role within the management team to support Front Line staff across a number of patient facing services to ensure that patients and the public are first in everything NHS Scotland does
Support the management and development of 12 15 direct reports
Handling escalated calls that come through the service
Lead by example, supporting and encouraging others to succeed
Reviewing processes and suggesting areas for improvement with a focus on ensuring all patients are being directed to the appropriate clinical service
Supporting with all aspects of HR including absence management and time sheet authorisation

The successful applicant will:

Have previous experience of managing a Team, preferably within a Contact Centre environment
Have excellent communication skills
Be able to demonstrate the ability to support, guide and develop a team to achieve operational KPI’s
Be educated to a minimum of National 5 level
Have an enthusiastic approach with a professional manner
Demonstrate performance management experience
Possess strong analytical skills with the ability to interpret data/KPI’s to support performance management

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the successful of the organisation.

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 5 £34,544 - £43,039 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

35 days annual leave (rising to 41) pro-rata
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.

Apply Now

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service delivery team lead jobs in dundee, sct

Team Manager

Senior Operations Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Service Delivery Team Lead

Service Co-ordinator

Senior Delivery Lead

Societies Officer

Assistant Manager

Food Services Area Manager

Supervisor

Shift Manager

Temporary Warehouse Operator

Argos Shift Manager

Internal Sales Advisor

Development Officer

Lead Project Planner

Care Home Manager

PMO Lead

Practice Manager

Sustainable Transport Officer

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