Customer care coordinator Work, Jobs in Dunfermline, Fif (with Salaries)

Customer Success & Support Coordinator
Datel Solutions —Dunfermline
- £13.71 - £14.21 an hour
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
Service Coordinator / Administration assistant
Contact Security Services Ltd —Coatbridge
- £22,000 - £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Admin Co-ordinator
Fife Council —Crossgates
- £31,761.26 - £34,914.86 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
- Employee discount
8d
Client Services Coordinator
Change Waste Recycling Ltd —Edinburgh
- £26,228 a year
- Full-time
- Customer service
- English
- Organisational skills
- Annual leave
Quick apply
Student Administration Coordinator
University of Stirling —Stirling
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
6d
Measuring & Installations Coordinator
PHSGroup —Livingston
- £27,428.18 a year
- No weekends
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee discount
EMEA Payroll Coordinator
activpayroll —Edinburgh
- Hybrid work
- Microsoft Excel
- Management
- Customer service
Quick apply

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Care Coordinator
Zan Traders Ltd —Motherwell
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customer care coordinator jobs near dunfermline, fif

Customer Success & Support Coordinator

Datel Solutions
Dunfermline

Quick apply

Job details

Permanent | Full-time
£13.71 - £14.21 an hour

Qualifications

Customer service
Administrative experience
VoIP
IT support
Telecommunication
Communication skills

Full job description

Datel Solutions are looking for a motivated and organised Customer Success & Support Coordinator to join our growing team.

This is a varied role combining customer account management, first-line support and provisioning/administration. The successful candidate will become a key point of contact for our customers, helping to maintain strong client relationships while ensuring services are delivered efficiently and professionally.

This position would suit someone who enjoys dealing with people, is technically minded, organised, and able to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Account Management

Build and maintain strong relationships with existing customers
Carry out regular customer check-ins and service reviews
Ensure customers are receiving excellent service and support
Assist with customer retention and satisfaction

First-Line Support

Handle inbound customer calls and support queries
Perform basic broadband diagnostics and troubleshooting
Provide first-line support for hosted telecoms platforms
Log and manage support tickets
Escalate technical issues to engineers where required

Provisioning & Administration

Process broadband and telecoms orders
Coordinate and manage number porting requests
Schedule installation and engineering appointments
Liaise with suppliers and customers regarding order progress
Maintain accurate customer records and documentation

Skills & Experience

Desirable skills and experience include:

Excellent communication and customer service skills
Strong organisational and administrative abilities
Confidence using business systems
Ability to multitask and prioritise workload
Experience in telecoms, IT support, or customer service would be beneficial
Familiarity with broadband, VoIP, or hosted telephony services would be advantageous

What We Offer

Competitive salary
Supportive and friendly working environment
Opportunity to grow within a developing business
Ongoing training and development
Varied and interesting day-to-day responsibilities

Job Types: Full-time, Permanent

Pay: £13.71-£14.21 per hour

Expected hours: 30.0 per week

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in dunfermline, fif

Customer Success & Support Coordinator

Service Coordinator / Administration assistant

Admin Co-ordinator

Client Services Coordinator

Student Administration Coordinator

Measuring & Installations Coordinator

EMEA Payroll Coordinator

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