Guest experience coordinator Work, Jobs in Dunfermline, Fif (with Salaries)

Travel & Guest Experience Coordinator
Lindsays Highland Tours —Edinburgh
- £25,000 - £29,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- Communication skills
- Flexible schedule
- Bereavement leave
Quick apply
12d
Guest Experience Coordinator
Gleneagles —Auchterarder
- £27,418 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
L&D Systems & Projects Co-ordinator
Apex Hotels Ltd —Edinburgh
- Part-time
- Hybrid work
- Travel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
9d
Freelance In Person Event Specialist - Edinburgh, Scotland
Visit.org —Edinburgh
- Temporary
- Customer service
- English
- Travel
Quick apply
Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
- £28,052 a year
- Full-time
- First Aid Certification
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Head of Hospitality - Food & Beverage
Filmhouse —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Sales and Marketing Coordinator
Hard Rock Cafe Edinburgh United Kingdom —Edinburgh
- English
- Hotel
- Café
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Travel & Guest Experience Coordinator
Lindsays Highland Tours —Edinburgh
*Booking & Logistics* – Secure accommodation and activities at the best available rates while ensuring a seamless guest experience.
£25,000 - £29,000 a year
Quick apply
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guest experience coordinator jobs near dunfermline, fif

Travel & Guest Experience Coordinator

Lindsays Highland Tours
Edinburgh

Quick apply

Job details

Full-time
£25,000 - £29,000 a year
12 days ago

Benefits

Casual dress
Additional leave
Company events
Free or subsidised travel
Flexible schedule
Bereavement leave
Sick pay

Qualifications

Hospitality
Customer service
GCSE
Communication skills
Hotel experience
Time management

Full job description

About Us

Lindsay's Highland Tours is one of Scotland's fastest-growing private tour companies, specialising in luxury, bespoke experiences across the country. As we continue to expand, we're looking for a highly organised Travel & Guest Experience Coordinator to keep our bookings, systems, and guest communication running smoothly from the moment a trip is confirmed.

This is a fantastic opportunity to play a key role in a company poised for significant growth — with genuine career development opportunities.

What We Offer

Career Growth – Be part of an ambitious company with real opportunities for professional development as we expand.
Flexible Working – Hybrid structure with office days in Edinburgh and remote working for the rest of the week. Flexible working hours become available once you're established in the role.
Immersive Travel Perks – Enjoy occasional complimentary private tours of the Scottish Highlands to experience what our guests do, plus occasional overseas trips for business development events.
A Great Team – Join a wonderful team of ambitious, authentic people who want to showcase Scotland as the most beautiful country in the world.

The Role

This is a role where organisation, communication, and time management really matter. Once a trip is booked, you become the person who makes sure nothing slips: every system and tracker is kept up to date, every guide has the information they need for their guests, and every client feels personally looked after from booking to departure.

A key early step is a welcome call with each guest shortly after they book — a chance to get to know them, understand what they're looking for, and make sure the right rooms, activities, and arrangements are in place for them specifically.

Key Responsibilities

System & Tracker Management – Keep all booking systems and trackers accurate and up to date, so the whole team has a clear, real-time view of every guest and trip.
Guide Handovers – Make sure each guide receives complete, accurate information for their guests ahead of every tour.
Guest Onboarding Calls – Speak with each guest shortly after they book to get to know them, confirm their preferences, and ensure the right rooms and arrangements are booked for their needs.
Client Liaison – Act as the main point of contact once a trip is booked, ensuring clients feel supported before, during, and after their journey.
Itinerary Planning – Help craft detailed, engaging, and personalised itineraries that reflect each client's interests.
Booking & Logistics – Secure accommodation and activities at the best available rates while ensuring a seamless guest experience.
Guest Support – Look after guests while on tour, providing real-time assistance via WhatsApp and email.
Arrivals & Departures – Coordinate smooth transfers, airport pickups, and special requests.
Feedback & Reviews – Encourage guest reviews and capture their experiences for future marketing.
Retention & Sales Support – Promote repeat travel, build long-term client relationships, and support new bookings and lead generation when required.
Meet & Greet – Welcome guests in Edinburgh and accompany them from the airport or train station to their accommodation for a warm, personal start to their trip.

Who We're Looking For

Exceptional organisation – able to juggle multiple bookings, systems, and deadlines without anything falling through the cracks.
Strong communication – clear and confident with guests, guides, and colleagues alike, and quick to pass on the right information to the right people.
Excellent time management – able to prioritise, stay on top of recurring tasks, and keep trackers and systems current every day.
A proactive, problem-solving mindset — able to think on your feet and adapt to challenges.
Experience in customer service or operations.
Knowledge of Scottish destinations and luxury travel is a plus, but not essential.

Schedule

This is a standard Monday–Friday, 9–5 role. On occasions, guest needs will fall outside normal working hours — for example, many of our US guests arrive on weekends or in the morning between 6am and 8am — so a degree of flexibility to support guests at these times is important.

Monday to Friday, 9am–5pm
Occasional out-of-hours support to meet guest needs (e.g. early-morning arrivals)
Occasional weekends when meeting guests

Additional Pay

Performance bonus

Benefits

Additional leave
Bereavement leave
Casual dress
Company events
Free or subsidised travel
Sick pay

Job Type: Full-time

Pay: £25,000.00-£29,000.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Company events
Free or subsidised travel
Sick pay

Work Location: In person

Quick apply

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guest experience coordinator jobs in dunfermline, fif

Travel & Guest Experience Coordinator