service desk engineer Work, Jobs in dunstable, bdf (with Salaries)

Service Desk Engineer
Advania —Milton Keynes
- £26,000 - £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
1d
Office-Based Service Desk Audio Visual Engineer
Auditel Rental and Service Limited —High Wycombe
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
2d
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
1d
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
1d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
1d
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
13d
Service Coordinator - Hemel Hampstead
Learnd —Hemel Hempstead
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2nd line Messaging Engineer
Fujitsu —Stevenage
- Overtime
- Annual leave
- Employee assistance programme
13d
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
3d
Project Solutions Engineer
Advania —Milton Keynes
- £35,000 - £40,000 a year
- Hybrid work
- Azure
- Windows
- Microsoft Office
Junior Electronics & Field Engineer
Turftrax Ltd —St. Neots
- £26,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Administrative experience
- Assembly
Quick apply
2nd Line Wintel Engineer
Fujitsu —Stevenage
- Overtime
- Annual leave
- Employee assistance programme
Platform Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Azure
- AWS
- Employee discount
Customer Service & Parts Administrator - 12 months fixed term contract
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Construction
- Communication skills
8d
Dispatcher Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
Field Service Engineer
Martin-Baker —Denham
- Call to connect
- Military
- Maintenance
- Travel
Business Intelligence Analyst (Permanent)
Buckinghamshire Council —Aylesbury
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Employee assistance programme
- Employee discount
6d

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service desk engineer jobs near dunstable, bdf

Service Desk Engineer

Advania -
Milton Keynes

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Job details

£26,000 - £28,000 a year
1 day ago

Qualifications

Microsoft Powerpoint
Azure
Microsoft Outlook
Microsoft Office
Contracts
Communication skills

Full job description

Service Desk Engineer
Position Overview
The Service Desk Engineer will provide technical software, hardware, and network problem resolution to clients. This role involves performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. The engineer will also provide technical solutions in a user-friendly, professional manner, facilitate one-to-one end-user training as required, and ensure site technical documentation is maintained.

Salary & Benefits

The budgeted salary for this role is between £26,000 - £28,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

Answer inbound calls within an agreed answer time.
Log all customer issues, queries, and requests into the ticket management system.
Provide Level Technical Support, diagnosing customer issues and providing a high level of first-time fix.
Manage and work to internal and customer SLA’s, escalating any concerns.
Create and maintain customer-specific infrastructure documentation.
Ensure end-to-end ownership of problem resolution.
Manage client expectations through clear communications.
Take responsibility for own continual professional development, ensuring up-to-date industry and technical knowledge.
Undertake all other reasonable requests.

Qualifications & Experience

Prior professional experience as a Service Desk Engineer supporting SMEs.
Experience of working in a customer-facing role.
Familiarity with working to SLA’s to meet both customer and contract requirements.
Experience in Office 365 and Office Applications (Outlook, Excel, Word, PowerPoint) – basic troubleshooting.
Knowledge of Windows client – basic troubleshooting.
Understanding of Android – Basic troubleshooting.
Ability to support multi-site clients.
Strong communication skills, both verbally and in writing, to both technical and non-technical audiences.
A methodical approach suitable for resolving client requirements.
Capacity to manage changing workload and priorities, working both within a team and independently.
Skills in installation, removal, and troubleshooting of third-party software.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

Apply Now

Refine Your Search

service desk engineer jobs in dunstable, bdf

Service Desk Engineer

Office-Based Service Desk Audio Visual Engineer

On-Site 1st/2nd Line Support Technician

Helpdesk Co-Ordinator

Technical Support Center Engineer

1st & 2nd Line Support Team Leader

1st Line Service Desk Analyst

Infrastructure Support Engineer

Service Coordinator - Hemel Hampstead

Technical Support Engineer

2nd line Messaging Engineer

IT Support Engineer (1st / 2nd Line)

Project Solutions Engineer

Junior Electronics & Field Engineer

2nd Line Wintel Engineer

Platform Lead

Customer Service & Parts Administrator - 12 months fixed term contract

Dispatcher Supervisor

Field Service Engineer

Business Intelligence Analyst (Permanent)

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