Centre head Work, Jobs in Dunston, Twr (with Salaries)

People & Service Manager
River Island —Gateshead
- Weekend availability
- Sales
- Customer service
- Retail management
- Annual leave
- Employee discount
Quick apply
Senior Probation Officer - Northumbria Stalking Interventions Programme (NSIP)
HM Prison & Probation Service —Newcastle upon Tyne
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Project management
- Presentation skills
- Annual leave
- Employee discount
11d
Customer Operations Manager
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
17h
Government Counter Fraud Profession Centre of Learning - GCFP Training and Assurance Coordinator
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,922 a year
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
- Annual leave
2h
Inside Sales Manager
Apartment Group —Newcastle upon Tyne
- From £46,000 a year
- Full-time
- Hospitality
- Management
- In-person
Quick apply
Sports Centre Manager
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Team Member FoH
YO! RESTAURANT —Gateshead
- £12.71 an hour
- Full-time
- Restaurant
- Restaurant experience
Quick apply
F&B Commercial Manager
The Inn Collection —Newcastle upon Tyne
- £60,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Chief Delivery Officer
Learning Curve Group —Spennymoor
- £100,000 - £115,000 a year
- Full-time
- Military
- Annual leave
Head of Courts
HM Prison & Probation Service —Ashington
- £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
14d
Customer Service Advisor
Ringtons —Newcastle upon Tyne
- Temporary
- Bilingual
- Spanish
- Customer service
Quick apply
Customer Assistant - Food - Kenton Bar
Marks & Spencer —Newcastle upon Tyne
- £13.41 an hour
- Temporary
- Bar
- Employee discount
3d
Head of Independent Reviewers Unit
Cabinet Office —Newcastle upon Tyne
- £69,308 - £74,129 a year
- Part-time
- Project management
- Presentation skills
- Leadership
- Annual leave
10d
Store Manager - Newcastle
The Fragrance Shop —Newcastle upon Tyne
- Weekend availability
- Merchandising
- Communication skills
Team Member BoH
YO! RESTAURANT —Gateshead
- £12.21 an hour
- Full-time
- Cooking
Quick apply
Fixed Term Housekeeping Supervisor
Millennium Hotel and Resorts UK —Newcastle upon Tyne
- £27,060.80 a year
- Temporary
- Customer service
- Hotel
- Restaurant
- Free parking
- Employee discount
Quick apply
9d
Head of Function
HM Prison & Probation Service —Ashington
- £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
14d
Development Events & Partnerships Coordinator
The Glasshouse International Centre for Music —Gateshead
- £24 - £26,175 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Head of Quality Assurance and Innovation (Children's Services)
Gateshead Council —Gateshead
- £75,981 - £86,069 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee discount
Team Member
KFC —Newcastle upon Tyne
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
18h

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People & Service Manager

River Island -
Gateshead

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Sales
Customer service
Retail management
Leadership
Communication skills
Time management

Full job description

Description

We're on the lookout for a superstar People & Service Manager to join the team. As a People & Service Manager, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the Store Leader to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

For a more detailed overview of this role, check out the job description attached at the bottom of this advert.

About The Role

What You’ll Be Doing

Consistently deliver great service and role model this throughout the store team.
Create a diverse and inclusive environment where all your store team feel valued.
Create a wellbeing culture in store by being a direct line of communication for the store team.
Confidently duty manage in all areas of the store operation including product and operations.
Consistently delight customers through delivering the best customer journey across service, people, visual and operations.
Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
Understanding of commercial tools and how to use to drive actions to support store performance.
Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID and people KPIs.
Support the management of store operations, including compliance with health & safety standards.

You'll Be Perfect If

You have previous experience in retail management, with a focus on customer service and team leadership.
You possess strong communication and interpersonal skills, allowing you to connect with both customers and team members.
You’re passionate about fashion and understand the importance of creating a positive shopping experience for our customers.
You enjoy working collaboratively across the business, from Head Office teams to other Regions to deliver a seamless customer experience.
You have a proactive approach to problem-solving and can handle challenges with ease.
You thrive in a fast-paced environment and adapt quickly to change.
You have a proven track record of developing and inspiring teams to achieve their best
And most importantly love our products as much as we do so we create the best possible customer journey!

Things To Consider

Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

This Is For You...

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

What we can offer you:

Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
A generous bonus scheme & private pension plan.
28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

About River Island

Quick apply

Refine Your Search

centre head jobs in dunston, twr

People & Service Manager

Senior Probation Officer - Northumbria Stalking Interventions Programme (NSIP)

Customer Operations Manager

Government Counter Fraud Profession Centre of Learning - GCFP Training and Assurance Coordinator

Inside Sales Manager

Sports Centre Manager

Team Member FoH

F&B Commercial Manager

Chief Delivery Officer

Head of Courts

Customer Service Advisor

Customer Assistant - Food - Kenton Bar

Head of Independent Reviewers Unit

Store Manager - Newcastle

Team Member BoH

Fixed Term Housekeeping Supervisor

Head of Function

Development Events & Partnerships Coordinator

Head of Quality Assurance and Innovation (Children's Services)

Team Member

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