Passenger services operations manager Work, Jobs in Dunston, Twr (with Salaries)

Passenger Services Operations Manager
Newcastle International Airport Ltd —Newcastle upon Tyne
- £40,000 a year
- Leadership
- Communication skills
- Free parking
- Annual leave
Passenger Services Duty Manager
Newcastle International Airport Ltd —Newcastle upon Tyne
- £33,093.92 a year
- Full-time
- Free parking
- Annual leave
9d
Operations Support Assistant
Newcastle International Airport Ltd —Newcastle upon Tyne
- £29,314 a year
- Project management
- Communication skills
- Free parking
- Annual leave
3d
Senior Operations Manager
Transcare Solutions Limited —Sunderland
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
Quick apply
1d
Motor Transport Service Manager
Newcastle International Airport Ltd —Newcastle upon Tyne
- Maintenance
- Leadership
- Communication skills
- Free parking
- Annual leave
UKB National Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
4d
Trainer / Assessor
London and North Western Railway Company Limited —Gateshead
- £45,807.45 a year
- Full-time
- Education
- Communication skills
- Annual leave
Quick apply
11d
Account Manager
Otis —Gateshead
- Full-time
- Contracts
- Flexible schedule
Office Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Management
- Customer service
- Maintenance
Quick apply
4d
Treasury Analyst
Arriva Treasury Company Limited —Sunderland
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
4d
Facilities Coordinator
ISS Facility Services —Bishop Auckland
- Microsoft Office
- Communication skills
Quick apply
Modernisation Sales Consultant
Otis —Gateshead
- Full-time
- Sales
- Communication skills

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Passenger Services Duty Manager
Newcastle International Airport Ltd —Newcastle upon Tyne
Employee discounts at airport retail/ catering outlets. This post requires access through the Critical Part at the Airport and therefore in line with Department…
£33,093.92 a year
9d
Passenger Services Operations Manager
Newcastle International Airport Ltd —Newcastle upon Tyne
The role ensures the consistent delivery of a safe, compliant, and efficient terminal operations, driving excellent customer service standards and supporting…
£40,000 a year

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Passenger Services Operations Manager

Newcastle International Airport Ltd -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Free parking
On-site gym
Annual leave
Employee assistance programme
Employee discount
On-site parking

Qualifications

Leadership
Communication skills

Full job description

Do you see yourself running a Passenger Services team at Newcastle International Airport?

Have you got the knowledge, experience, and desire to be best in class at an award-winning airport?

About Your Airport

Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.

Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.

Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.

About the role

The Passenger Services Operations Manager is responsible for the effective leadership, performance, and development of the Passenger Services Duty Management (PSDM) team and their operatives. The role ensures the consistent delivery of a safe, compliant, and efficient terminal operations, driving excellent customer service standards and supporting the wider organisational objectives.

The Passenger Services Operations Manager provides operational oversight, resource management, and ensures that staff across Passenger Services are aligned, informed, and capable of delivering high-quality service at all times.

What will you be doing?

Provide clear leadership, guidance, and day-to-day direction to the Passenger Services Duty Management (PSDM) team.
Ensure compliance with all legal, regulatory, and safety requirements, including CAA, ECAC, PRM, and internal standards.
Monitor operational performance, identify trends, and implement actions to improve service levels and operational efficiency.
Ensure appropriate staffing levels and resource planning to meet operational demands.
Support succession planning, talent development, and progression pathways within the PSDM and wider PS teams.
Maintain positive working relationships with airlines, ground handlers, and third-party service providers to ensure operational alignment.
Work collaboratively with the Airport Duty Manager and wider management teams during emergency or contingency events, ensuring the safe and effective execution of plans.
Effective management of baggage belt operations, fleet availability, defect reporting, and engineering liaison.

Key Skills & Experience

Strong operational leadership skills, with the ability to drive performance, efficiency, and deliver against key KPIs
Experience managing large operational teams in a 24/7 environment
Proven ability to develop, coach, and motivate teams to achieve high standards of performance, behaviour, and engagement
Excellent stakeholder management and communication skills, with the ability to work collaboratively across all levels
A strong commitment to safety, with the knowledge and discipline to ensure compliance with procedures, SSOWs, and risk assessments
Ability to lead by example, demonstrating professionalism, integrity, and company values at all times
Good operational awareness, with the ability to ensure equipment, systems, and processes are used safely and effectively

Why come onboard?

Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class.

Just some of the benefits you can enjoy:

Free on-site car parking whilst at work
Reduced parking charges Park & Fly
Generous annual leave entitlement
Car servicing and repairs
Access to World Duty Free
On-site occupational health support
On-site physiotherapist
Employee assistance programme support
Employee discounts at airport retail/ catering outlets
Membership to our on-site gym

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record.

Newcastle International Airport Limited promotes the equality of opportunity.

Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.

Apply Now

Refine Your Search

passenger services operations manager jobs in dunston, twr

Passenger Services Operations Manager

Passenger Services Duty Manager

Operations Support Assistant

Senior Operations Manager

Motor Transport Service Manager

UKB National Facilities Manager

Trainer / Assessor

Account Manager

Office Facilities Manager

Treasury Analyst

Facilities Coordinator

Modernisation Sales Consultant

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