Director of technology Work, Jobs in Durham, Dur (with Salaries)

Customer Director
Taylor Wimpey —Sunderland
- Annual leave
- Employee discount
13d
Deputy Programme Director
NHS Business Services Authority —Newcastle upon Tyne
- £94,356 - £108,814 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee discount
- Flexible schedule
3d
PA to Divisional Director
BarrattDevelopments —Gateshead
- Microsoft Powerpoint
- English
- Microsoft Office
7d
Customer Success Director
TSG —Newcastle upon Tyne
- £100,000 - £110,000 a year
- Sales
- Business development
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Director of Newcastle Global
Newcastle University —Newcastle upon Tyne
- Full-time
- University
- No degree
- Travel
Technical Director - Hydrogeology
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
16h
Lecturer in HE Music Technology – Hourly Paid
Middlesbrough College —Middlesbrough
- £15.97 - £34.49 an hour
- English
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Project Manager
Ion Industries —Newcastle upon Tyne
- £30,000 - £375,000 a year
- Full-time
- Project management
- Organisational skills
- Time management
Associate Director - Performance & Reporting
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
Senior Project Manager - North East
Caddick Construction Ltd —Durham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Technical Director - d3t
Keywords Studios —Gateshead
- Full-time
- Hybrid work
- C++
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Manager, Research And Development
Leica Biosystems —Newcastle upon Tyne
- Full-time
- Leadership
DevOps Lead Systems Engineer (VP / Associate Director Level) - RBC Cloud, Wealth Management Infrastructure Engineering (London or Newcastle)
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Azure
- Financial services
- Communication skills
Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- No degree
- Business
Quick apply
Commercial Director
BarrattDevelopments —Gateshead
- Project management
- IT
8d
Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- English
- Master's degree
- SQL
Director, Solutions Engineering (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- CRM software
- Management
- Computer Science
- Annual leave
Quick apply
Events Management Lecturer
UK MANAGEMENT COLLEGE —Sunderland
- £30,000 - £45,000 a year
- Project management
- Communication skills
- Teaching
- Free parking
- Annual leave
Quick apply
Global Head of Business Relationship Management
Essentra —Jarrow
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Business Development Director
Assystem —Newcastle upon Tyne
- Business development
- Travel
- Communication skills

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Customer Director

Taylor Wimpey -
Sunderland

Apply Now

Job details

13 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance
Car scheme

Qualifications

Complaint handling
Relationship management

Full job description

Date: 29 May 2026

Location: Sunderland, GB, SR5 3XB

Company: Taylor Wimpey

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.

Home to work that matters, and you can be a part of it.

Job Summary

The Customer Director plays a key strategic role in driving the customer culture of the Business Unit, acting as “Voice of the Customer” at board level to influence forward-looking actions that deliver an improving customer experience and using data and insights to drive more customer-focused thinking and behaviours.
In conjunction with fellow board members, they also input into the overall strategic direction of the Business Unit and play an active role in contributing to decisions on all elements of the Business Unit strategy, business plans and cost management, including land purchase, planning applications, build direction and sales strategies.
The role holder is specifically responsible for leading the Customer Service function and is expected to provide inspiring leadership so that their team delivers best-in-class service. They should also identify best practice from a customer perspective to drive change and improve satisfaction throughout the customer journey, from reservation through to successful home ownership.

Primary Responsibilities

Demonstrates role model customer behaviours

Acts as an inspirational role model across the BU in the delivery of great customer service and is relentless in communicating the customer message
Sets the tone of importance of customer across the BU and always demonstrates positive behaviour when discussing or interacting with customer
Develops strong working partnerships with their peers and across functions to encourage seeing homes through the eyes of our customers
Identifies skills-gap in customer engagement ability across the BU and develops appropriate plans to improve customer interactions
Regularly engages with customers to keep close to the good and bad experiences they have throughout their end to end journey
Proactively engages in the appointment and management of contractors and suppliers to ensure their impact on the customer experience is to the expected standard
Ensures reputational risk is minimised by managing complaints and social media contacts and acts as final point of escalation for complaints where required

Provides inspiring leadership

Role models and champions Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone in the BU
Builds a strong team ethos, promoting shared values and has the ability to get the best out of others
Treats everyone fairly and with respect, ensuring team members feel valued, included and connected and takes a genuine interest in them
Inspires and develops team to build their knowledge and skill-set to deliver best-in-class customer service and ensures strong succession plans are in place to mitigate future risk around performance
Drives team to consistently achieve quantative and qualitative SLA’s, regularly calibrates their performance and gives quality feedback
Recognises and rewards the right attitude, behaviour and performance
Demonstrates resilience and an ability to hold others to account
Takes responsibility for their own ongoing development, by remaining up to date with external customer service trends and innovations, investing in their professional development and regularly asking for feedback on their performance to ensure ongoing performance improvements
Actively seeks to identify and address barriers to diversity and inclusion

Experience, Qualifications, Technical Requirements

A board-level disciplined director or an individual who is ready for that next step in their career
Extensive experience of leading teams in a customer-facing environment
Working at a senior level in a customer-focused environment and influencing customer strategy
Experienced in face-to-face customer contact and complaint handling, including written communications
Experienced in management information analysis and implementing improvements to systems and processes based on relevant data
Experienced in understanding business performance data and reporting
Experienced in the use of technology to deliver an improving customer experience
Excellent relationship management with well-formed influencing and networking skills
Proven budgetary management and commercial experience
Working in a pressured environment but able to remain calm, measured, and resilient
Experience and knowledge of house-building and related industries
Experience in managing people through change
Breadth of customer experience from different industries
Experience of external, outside-looking benchmarking

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

Apply Now

Refine Your Search

director of technology jobs in durham, dur

Customer Director

Deputy Programme Director

PA to Divisional Director

Customer Success Director

Director of Newcastle Global

Technical Director - Hydrogeology

Lecturer in HE Music Technology – Hourly Paid

Project Manager

Associate Director - Performance & Reporting

Senior Project Manager - North East

Technical Director - d3t

Manager, Research And Development

DevOps Lead Systems Engineer (VP / Associate Director Level) - RBC Cloud, Wealth Management Infrastructure Engineering (London or Newcastle)

Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory

Commercial Director

Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle

Director, Solutions Engineering (UK Remote)

Events Management Lecturer

Global Head of Business Relationship Management

Business Development Director

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Make a Home at Taylor Wimpey

Job Summary

Primary Responsibilities

Experience, Qualifications, Technical Requirements

What we offer at Taylor Wimpey

Inclusivity Statement

Internal Applicants:

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