Account Handler
Starting salary from £28,000 depending on experience
Full Time or Part Time position
Permanent Contract
Location: County Durham – Thinford Park
Monday to Friday, 9am–5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
This is an excellent opportunity to join a trusted and respected brand, with the support of a well-established agency and the backing of NFU Mutual’s market-leading reputation.
About the role:
We are an ambitious and growing agency looking to invest in the right people to support our continued success. As an Account Handler, you will play a key role in delivering an outstanding service to our customers, supporting both new and existing business across a varied and interesting portfolio of risks.
This is a diverse and hands-on role, where you will be responsible for managing client relationships, handling policy administration and working closely with Account Executives and underwriters to ensure appropriate cover is in place.
You will act as a key point of contact for clients, providing a responsive, professional and personalised service in line with NFU Mutual’s high standards. Day-to-day, you will be involved in processing policy amendments, renewals and new business, ensuring all work is completed accurately and compliantly. You will also support the wider team by identifying opportunities to enhance cover, retain clients and contribute to the agency’s growth.
Ideally, you will have experience in a similar role and be confident balancing administrative responsibilities with client interaction. You will take a proactive, organised approach to your work and enjoy being part of a collaborative, customer-focused team. In return, you will receive full training and ongoing support within a friendly and professional environment.
This role would suit someone looking to build a long-term career in insurance, with the opportunity to develop into more client-facing or advisory roles over time.
- Process policy amendments, renewals and new business accurately and in a timely manner
- Liaise with underwriters to negotiate and secure appropriate cover and terms for clients
- Act as a key point of contact for client queries, ensuring prompt and professional responses
- Identify opportunities to enhance or expand client cover in line with their needs
- Support client retention through proactive relationship management and high service standards
- Maintain accurate and compliant client records using CRM systems
- Build trusted, long-term relationships with clients and key decision-makers
- Cross-sell the full range of NFU Mutual products, including Financial Services and Risk Management Services
- Contribute to the Agency’s growth, retention and reputation within the local business community
About you:
- Experience in insurance, financial services or a client-facing advisory role
- Commercial insurance experience is desirable but not essential
- Strong communication and relationship-building skills
- Organised, proactive and able to manage your own workload effectively
- High attention to detail and good IT skills
- Minimum Grade C/Grade 4 in GCSE Maths and English (or equivalent)
Our commitment to you:
- Competitive salary, with regular reviews based on performance
- Full training and ongoing professional development
- Supportive, ethical and collaborative working environment
- Clear long-term career development opportunities within a growing agency
- Flexible/part-time working arrangements considered
- Support towards professional qualifications (CII)
Benefits
- 25 days holiday plus bank holidays, with an additional birthday day off
- Pension contributions and employee benefits schemes
To apply, please submit your CV and a covering letter to
[email protected]
This role falls under the Insurance Distribution Directive and includes ongoing CPD and screening requirements.
We will only use your personal data for the purpose of processing your application. If your application is unsuccessful, your data will be stored securely for up to 12 months before being deleted. If you are successful, your data will be retained for the period required under regulatory obligations.
Closing date for all applications: 20th July 2026.
Please note you will be employed by Agents of NFU Mutual and not NFU Mutual directly.
