customer success specialist Work, Jobs in durham (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Technical Support Specialist (On-Site)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- In-person
1d
Account Development Manager - NHS Fleet Solutions
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £48,117 a year
- Full-time
2d
Customer Relations Specialist
iamproperty & iamsold —Newcastle upon Tyne
- £25,800 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
6d
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Gateshead
- Communication skills
Quick apply
Customer Operations & Support Specialist - Order Entry
Thermo Fisher Scientific —Cramlington
- Full-time
- Oracle
- Customer service
- Salesforce
Chief Delivery Officer
Learning Curve Group —Spennymoor
- £100,000 - £115,000 a year
- Full-time
- Military
- Annual leave
Customer Success Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Construction
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Qualified Train Driver- Newcastle
XC Trains Limited —Newcastle upon Tyne
- £71,367 - £77,334 a year
- Driving
- Travel
Quick apply
9d
Sales Assistant
Topps Tiles —Durham
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
Applications Scientist/Engineer (m/f/d)
Bruker —Durham
- Word processing
- Data analysis skills
- English
Safety Specialist
Amazon UK Services Ltd. - A10 —Darlington
- Full-time
- English
- Team management
- No degree
3d
Rolex Watchmaker
The Watches of Switzerland Group —Newcastle upon Tyne
- Customer service
- Communication skills
- Employee assistance programme
Professional Services Consultant
Sage —Newcastle upon Tyne
- Hybrid work
- Human resources
- Communication skills
- Annual leave
Data Analyst
Dawsongroup —Stockton-on-Tees
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
1d
Tesco Colleague - Durham Claypath Express
Tesco UK —Durham
- £13.28 - £14.55 an hour
- Part-time
3d
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Up to £90,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
1d
Trainee Machinist
Magnet —Darlington
- £25,875.02 - £27,442.58 a year
- Employee discount
Quick apply
Tesco Colleague - Sacriston Express
Tesco UK —Sacriston
- £13.28 - £14.55 an hour
- Weekend availability
10d
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
2d

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

customer success specialist jobs in durham

Technical Support Specialist

Technical Support Specialist (On-Site)

Account Development Manager - NHS Fleet Solutions

Customer Relations Specialist

Merchant Success Manager - eCommerce

Customer Operations & Support Specialist - Order Entry

Chief Delivery Officer

Customer Success Manager Supplier

Qualified Train Driver- Newcastle

Sales Assistant

Applications Scientist/Engineer (m/f/d)

Safety Specialist

Rolex Watchmaker

Professional Services Consultant

Data Analyst

Tesco Colleague - Durham Claypath Express

Information Governance Manager

Trainee Machinist

Tesco Colleague - Sacriston Express

Digital Investigator - National Digital Investigation Unit

I want to receive the latest job alerts for customer success specialist in durham

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