Older people Work, Jobs in Durham (with Salaries)

Compliance and Service Improvement Officer
Sherburn House Charity —Durham
- £39,545 a year
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
10d
Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Durham
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
6d
Bank Housekeeping Assistant
Sanctuary Care —Durham
- £12.71 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Care Assistant
Vestra Homecare Limited —Peterlee
- £13.70 an hour
- Part-time
- In-person
- Care plans
- Communication skills
- Referral programme
Quick apply
Care Home Chef (Part Time)
Advinia Healthcare —Langley Park
- £12.99 an hour
- Part-time
- Free parking
- Annual leave
Quick apply
Customer Support & Logistics Specialist
Easology —Peterlee
- £13.00 - £13.50 an hour
- Part-time
- Software troubleshooting
- Administrative experience
- In-person
Quick apply
7d
Lifestyle and Wellbeing Coordinator
Sanctuary Care —Peterlee
- £13.27 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Bank Care Assistant
Sanctuary Care —Durham
- £13.27 an hour
- No experience needed
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Occupational Therapy Assistant
Tees, Esk and Wear Valleys NHS Trust —Seaham
- £25,760 - £27,476 a year
- Part-time
6d
Care Assistant
Sanctuary Care —Durham
- £13.27 an hour
- No experience needed
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Optical Manager
ASDA —Durham
- Part-time
- In-person
- Leadership
- Store discount
- Annual leave
Care Worker
Vestra Homecare Limited —Peterlee
- £13.70 an hour
- Part-time
- In-person
- Care plans
- Communication skills
- Referral programme
Quick apply
Care Assistant - Bank - Care Home
Barchester Healthcare —Peterlee
- £14.80 an hour
- Care plans
- Communication skills
- Annual leave
Quick apply
12d
Location Manager
Anchor —North Shields
- £29,870 a year
- Organisational skills
- Employee discount
6d
Bank Support Worker
Community Integrated Care —Chester-le-Street
- £13.12 an hour
- Full-time
- No experience needed
- IT
- Annual leave
- Flexible schedule
Quick apply
13d
Care Assistant
Orchard Healthcare Group —Houghton le Spring
- £12.71 - £12.96 an hour
- Employee assistance programme
Quick apply
Care Assistant
Orchard Care Homes —Houghton le Spring
- £12.71 - £12.96 an hour
- Full-time
- Employee assistance programme
Deputy Manager
Essential Care and Support Ltd —Hartlepool
- Up to £35,000 a year
- Weekend availability
- Mentoring
- Leadership
- Paid training
- Referral programme
Quick apply
5d
Housekeeping Assistant
Sanctuary Care —Houghton le Spring
- £12.71 an hour
- Nursing home
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales assistant
The tanning castle —Barnard Castle
- Part-time
- Customer service
- English
- In-person
- Free parking
- Employee discount
Quick apply
13d

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Compliance and Service Improvement Officer

Sherburn House Charity
Durham

Quick apply

Job details

Permanent | Full-time
£39,545 a year
10 days ago

Qualifications

Report writing
Data analysis skills
Complaint handling
Project management
Quality assurance
IT
Content management
Communication skills

Full job description

Interviews expected to take place week commencing 13th July 2026.

Closing date may be earlier than advertised if a high volume of suitable applications are received. Please submit your application as soon as possible to avoid disappointment

Role Purpose

The Compliance and Service Improvement Officer is a strategically important role within the charity’s growing team and will lead on the planning, coordination and delivery of housing regulatory compliance, assurance, and service improvement. The role focuses on governance, oversight, performance monitoring, and regulatory transparency and is key to supporting the Operational Manager strengthen governance and organisational performance across the charity.

The post holder will lead the coordination and monitoring of compliance with housing legislation and regulatory requirements, including those of the Regulator of Social Housing and the Housing Ombudsman. They will oversee regulatory reporting, assurance activity, assessments, and submissions, and ensure public information is accurate, accessible, and published in line with statutory obligations.

The role requires strong attention to detail, sound judgement, and confidence in producing high-quality written content for web publication and statutory reporting. As housing regulation evolves, the post holder will play a key role in strengthening the charity’s assurance framework and maintaining the confidence of residents, trustees, regulators, and the wider public through robust governance, transparency, and legal compliance.

Duties

Key Responsibilities

1. Compliance & Regulatory Reporting

Lead the charity’s housing regulatory compliance and assurance activity, including:
Ensuring compliance with the Regulator of Social Housing’s Consumer Standards and relevant legislation.
Ensing compliance with the Social Tenants Access to Information Requirements (STAIRS).
Leading Tenant Satisfaction Measures (TSMs), including tenant surveys and the reporting and publication of data in line with Consumer Standards.
Oversee the charity’s complaints framework, monitoring complaint themes, responses, and outcomes, and ensuring compliance with internal policy and the Housing Ombudsman’s Complaint Handling Code.
Prepare and submit regulatory returns to the Regulator of Social Housing as required.
Produce high-quality assurance and compliance reports for senior managers.
Develop and maintain housing KPIs, ensuring systems, evidence, and records are accurate, robust, and up to date.
Support the development and review of the Housing Service Plan, including the risk register.
Establish and embed service improvement and assurance frameworks.
Maintain up-to-date knowledge of housing legislation, guidance, and sector best practice, advising senior management on implications, risks, and required actions.
Coordinate and undertake internal audits to support ongoing compliance and organisational assurance.

2. Public Information & Transparency

Produce clear, accessible, and resident-focused communications and materials to support transparency, consultation, and trust.
Maintain accurate, up-to-date public documents to meet regulatory and statutory requirements.

3. Operational & General Duties

Work across departments to resolve compliance issues and embed a culture of quality, learning, assurance, and continuous improvement.
Support the Operational Manager with compliance oversight, assurance reporting, performance review, and service improvement planning.
Maintain accurate, secure, and well-organised compliance records and data systems.
Act as a professional representative of the charity, building effective relationships with residents, stakeholders, and sector bodies.

Essential Skills & Experience

Strong knowledge of social housing regulation, including the Regulator of Social Housing’s requirements and wider compliance expectations.
Experience in social housing, compliance, assurance, service improvement, or project management.
Experience of resident engagement, consultation, or tenant feedback activity linked to compliance, transparency, or service improvement.
Level 4 qualification in Housing Management (or equivalent), or willingness to work towards one.
Ability to work collaboratively across teams and independently when required.
Advanced data analysis skills, including interpreting performance data, identifying risks and opportunities, and developing action plans.
Strong report writing and presentation skills, with the ability to communicate clearly to senior audiences.
Strong workload management skills, with the ability to prioritise and manage competing demands.
Good understanding of data protection in a housing or other regulated environment.
Experience of driving service improvement and supporting organisational change.
Proficiency in the use of IT systems, particularly Microsoft 365.

Desirable Experience

Experience in a similar role within the charity, housing, or regulated sector.
Experience working in services for older people, such as Extra Care, Sheltered, or Almshouse housing.
Experience of website content management.
Experience of overseeing or coordinating complaints processes in line with the Housing Ombudsman’s Complaint Handling Code.
Knowledge of health and safety compliance from an assurance, monitoring, or governance perspective within a housing setting.

Personal Attributes

Proactive and solution-focused, with the ability to anticipate, assess, and mitigate compliance risks.
Strong attention to detail and accuracy in reporting and documentation.
Excellent communication skills, with a professional, clear, and empathetic approach across a range of channels.
High level of integrity, with a strong commitment to transparency, accountability, and sound judgement.
Self-motivated, able to work independently and manage competing priorities.
Resident-focused, committed to resolving issues effectively and delivering high standards of service.

Additional Requirement

Due to the nature of the charity’s beneficiaries, an Enhanced DBS check will be required for the successful candidate.

Pay: £39,545.00 per year

Experience:

social housing: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

older people jobs in durham

Compliance and Service Improvement Officer

Team Administrator

Bank Housekeeping Assistant

Care Assistant

Care Home Chef (Part Time)

Customer Support & Logistics Specialist

Lifestyle and Wellbeing Coordinator

Bank Care Assistant

Occupational Therapy Assistant

Care Assistant

Optical Manager

Care Worker

Care Assistant - Bank - Care Home

Location Manager

Bank Support Worker

Care Assistant

Care Assistant

Deputy Manager

Housekeeping Assistant

Sales assistant

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