Technology management occupations Work, Jobs in Duxford, Cam (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Head of IT Services
Hills Road Sixth Form college —Cambridge
- £57,263 - £59,810 a year
- Full-time
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Principal Technical Program Management Specialist
Microsoft —Cambridge
- £93,500 - £161,800 a year
- Full-time
- Azure
- Doctoral degree
- Engineering
Senior Project Engineer
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Azure
- Project management
- Driving
- Free parking
- Work from home
Quick apply
Digital Services Manager
Huntingdonshire District Council —Huntingdon
- £58,842 a year
- Full-time
- Hybrid work
- Flexitime
4d
Digital Technical Manager
Steri Products Ltd —Braintree
- £45,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Laboratory experience
Quick apply
Technology Business Partner
M Group —Stevenage
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
12d
Senior Project Manager
Abcam —Cambridge
- Full-time
- Project management
- Presentation skills
- Communication skills
- Annual leave
Device Project Lead
Sandoz —Cambridge
- Full-time
- Engineering
- English
- Bachelor's degree
- Annual leave
Senior Technical Program Manager
Microsoft —Cambridge
- £74,700 - £122,600 a year
- Full-time
- Azure
- Doctoral degree
- Engineering
IT Systems Manager
Kiks Bishop —Bishop's Stortford
- £38,500 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Project Manager - Portfolio Analyst
Arm —Cambridge
- £67,000 - £90,600 a year
- Hybrid work
- Analysis skills
- Project management
- Software development
3d
Services Project Manager
Siemens —Cambridge
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
Support Manager
Marshall Land Systems Ltd —Cambridge
- Full-time
- Military
- Engineering
- Bachelor's degree
Project Manager
Elma Electronic UK —Bedford
- Full-time
- Project management
- In-person
- Communication skills
- Free parking
- Life insurance
Quick apply
4h
Performance and Projects Officer
North Hertfordshire District Council —Buntingford
- £16,281.00 - £18,386.50 a year
- Call to connect
- Hybrid work
- Project management
- Continuous improvement
- APIs
Technology Business Partner Lead
M Group —Stevenage
- Management
- Continuous improvement
- Agile
- Annual leave
- Employee assistance programme
12d
Business Intelligence Product Owner
Hexcel Corporation —Duxford
- Full-time
- Computer Science
- Bachelor's degree
- Agile
Portfolio Raid Manager
M Group —Stevenage
- Azure
- Organisational skills
- Agile
- Annual leave
- Employee assistance programme
12d
Product Manager
RMG Digital Ltd —Cambridge
- Up to £80,000 a year
- Full-time
- Communication skills

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in duxford, cam

Helpdesk Manager

Head of IT Services

Principal Technical Program Management Specialist

Senior Project Engineer

Digital Services Manager

Digital Technical Manager

Technology Business Partner

Senior Project Manager

Device Project Lead

Senior Technical Program Manager

IT Systems Manager

Project Manager - Portfolio Analyst

Services Project Manager

Support Manager

Project Manager

Performance and Projects Officer

Technology Business Partner Lead

Business Intelligence Product Owner

Portfolio Raid Manager

Product Manager

I want to receive the latest job alerts for technology management occupations in duxford, cam

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