Head of customer service Work, Jobs in Eaglescliffe, Dur (with Salaries)

Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
6d
People & Service Team Leader
River Island —Stockton-on-Tees
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head of Digital Services
Middlesbrough College —Middlesbrough
- £44,869 - £50,213 a year
- Call to connect
- Annual leave
- Employee assistance programme
3d
Sales Administrator
Pickerings Lifts —Stockton-on-Tees
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Annual leave
Quick apply
7d
Management Trainee
Schuh —Thornaby on Tees
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
SPAR Hutton Rudby - Assistant Manager
James Hall & Co Ltd —Yarm
- Full-time
- Management
- Supervising experience
- Communication skills
- Employee discount
- Life insurance
Quick apply
CX Team Member
Foot Locker —Middlesbrough
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
1d
Assistant Manager
Admiral Slots —Stockton-on-Tees
- £28,875 a year
- 8 hour shift
- Customer service
- Annual leave
Quick apply
14d
Head of Demand Generation
CameraMatics —Darlington
- £60,000 - £75,000 an hour
- Full-time
- Hybrid work
- Salesforce
- SQL
- Analysis skills
Quick apply
6d
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Account Manager (Additional Services)
Hawkesworth Appliance Testing Ltd —Thirsk
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
Quick apply
12d
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Health and Safety Champion
Caterpillar —Stockton-on-Tees
- £35,500 a year
- Full-time
- Microsoft Powerpoint
- Travel
- Annual leave
4d
Senior Digital & E-Commerce Manager
The Danesmoor Group —Newton Aycliffe
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager
Danby Castle Barn - Gilchrist Collection —Whitby
- £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Field Sales Manager - Soils & Disposals (National)
Hargreaves PLC —Durham
- £40,000 - £48,000 a year
- Full-time
- Sales
- In-person
Quick apply
12d
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
Debt Collection Agency Manager
Everflow —Peterlee
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Annual leave
Branch Manager
Careline Homecare Limited —Middlesbrough
- Up to £36,628 a year
- Management
- Leadership
Production Manager
Magnet —Darlington
- Monday to Friday
- Management
- Continuous improvement
- Employee discount
Quick apply

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Head of Collections

Auxillis -
Peterlee

Quick apply

Job details

Permanent
£75,000 a year
6 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount
Referral programme
Car scheme

Qualifications

Leadership
Negotiation

Full job description

Location: Peterlee, with regular travel to Principia Law in Northwich

This is an exciting opportunity to join Auxillis and Northgate Insurance Services in a key Senior Leadership Team position, reporting directly to the Managing Director.

As Head of Collections, you will lead the end-to-end recovery of credit hire, credit repair and associated losses from at-fault third-party insurers. Combining strategic leadership with operational excellence, you will take ownership of recovery performance, insurer relationships, litigation strategy and cash collection outcomes across the business.

Leading a team of managers and specialists, you will drive improvements in cash collection, reduce aged debt, optimise recovery processes and strengthen relationships with insurers, claims management companies and legal partners. You will play a pivotal role in shaping recovery strategy, influencing commercial outcomes and ensuring the business remains at the forefront of industry best practice.

Join Auxillis as a Head of Collections and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary - Competitive salary based on experience, plus annual bonus and company car.

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year (pro rata'd based on working hours). Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 7%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

We're looking for an experienced operational leader with significant expertise within credit hire, insurance recoveries, motor claims or a related environment.

You'll bring:

Significant experience leading collections, recoveries, claims settlement or credit hire operations.
Strong technical knowledge of the credit hire and insurance recovery market.
A proven track record of improving cash collection performance and reducing aged debt.
Experience building and managing senior insurer relationships.
Strong commercial acumen with excellent negotiation and influencing skills.
Experience overseeing litigation strategies and working closely with legal partners.
The ability to lead and develop high-performing teams within a fast-paced operational environment.
A strategic mindset with the ability to translate business objectives into measurable outcomes.
Strong stakeholder management skills with the confidence to influence at senior leadership level.

About Us

You may not know the Auxillis name (soon to be Northgate Insurance Services), but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.

Quick apply

Refine Your Search

head of customer service jobs in eaglescliffe, dur

Head of Collections

People & Service Team Leader

Head of Digital Services

Sales Administrator

Management Trainee

SPAR Hutton Rudby - Assistant Manager

CX Team Member

Assistant Manager

Head of Demand Generation

Service Desk Manager

Account Manager (Additional Services)

E-commerce Service Desk Manager

Health and Safety Champion

Senior Digital & E-Commerce Manager

Operations Manager

Field Sales Manager - Soils & Disposals (National)

Head of Business Intelligence

Debt Collection Agency Manager

Branch Manager

Production Manager

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