Technical support specialist Work, Jobs in Eaglescliffe, Dur (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
Laboratory Support Technician – Chemical Processes
EpiValence —Redcar
- Up to £26,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
Ecommerce and Trading Manager
Cedarcrest Global Trading Limited —Newton Aycliffe
- £42,000 - £46,000 a year
- Full-time
- Social media management
- Merchandising
- In-person
- Free parking
- Employee discount
Quick apply
7d
Network & Infrastructure Administrator
HC-One - IT —Darlington
- £35,000 a year
- Hybrid work
- Analysis skills
- Travel
Quick apply
Service Delivery Supervisor - North East
HSL Compliance Limited —Durham
- £32,000 - £34,000 a year
- Team management
- Training & development
- Annual leave
- Sick pay
Quick apply
Hygiene Service Technician
Rentokil Initial Group —Stockton-on-Tees
- £26,655 - £35,000 a year
- Overtime
- Customer service
- No experience needed
- Communication skills
- Relocation assistance
- Annual leave
Quick apply
9d
Patient Systems Officer
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- SQL
6d
Operational Support Officer
HM Courts & Tribunal Service —Durham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
6d
Sustainability Compliance Officer
Equans —Durham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
9d
Data Analyst - Automotive Sector (Hybrid)
asTech /Repairify uk ltd —Peterlee
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Gym membership
Quick apply
18h
Product Specialist
Causeway Technologies —Middlesbrough
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
ICT Technician
Outwood Grange Academies Trust —Cleveland
- £27,254 - £28,142 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
7d
Packaging Development Manager
KP Snacks —Billingham
- Full-time
- Continuous improvement
- Quality control
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Senior Information Analyst
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Computer literacy
- Writing skills
- SQL
7d
ICT Database Administrator
Durham Constabulary —Durham
- £42,612 - £45,765 a year
- Full-time
- Continuous improvement
- No degree
- Mentoring
13d
Business Operations Manager
Nearly New Cashmere —Ripon
- £36,000 - £40,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Free parking
- Work from home
Quick apply
15h
Systems Specialist - Middlesbrough
Altrad —Middlesbrough
- Maintenance
- Continuous improvement
Quick apply
Customer Success Manager
Finnmark Limited —Spennymoor
- From £35,000 a year
- Full-time
- CRM software
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
17h
Engineer
Taylor Wimpey —Stockton-on-Tees
- Civil engineering
- Computer literacy
- Engineering
- Annual leave
- Employee discount

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technical support specialist jobs near eaglescliffe, dur

Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Computer Science
Inbound customer enquiry call handling
Stakeholder collaboration
Ticket management
Ticket management systems
Technical support incident logging
Computer networking
Organisational skills
Technical writing
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Remote diagnostics
Help desk
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

technical support specialist jobs in eaglescliffe, dur

Technical Support Specialist (Hybrid)

Technical and Support Officers

Laboratory Support Technician – Chemical Processes

Ecommerce and Trading Manager

Network & Infrastructure Administrator

Service Delivery Supervisor - North East

Hygiene Service Technician

Patient Systems Officer

Operational Support Officer

Sustainability Compliance Officer

Data Analyst - Automotive Sector (Hybrid)

Product Specialist

ICT Technician

Packaging Development Manager

Senior Information Analyst

ICT Database Administrator

Business Operations Manager

Systems Specialist - Middlesbrough

Customer Success Manager

Engineer

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