Systems analyst Work, Jobs in Ealing, Gtl (with Salaries)

IT Support Analyst
Leyland SDM —Wembley
- Communication skills
1d
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
12d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
2d
Business Analyst
Air Charter Service —Surbiton
- Full-time
- Bachelor's degree
- Agile
- Communication skills
- Annual leave
Quick apply
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
Data Analyst (FinCrime Focus - Contract) Remote
Capitex —London
- Remote
- Communication skills
- Flexible schedule
Quick apply
Analyst
GLAMOROUS LENGTHS LTD —London
- £30,000 - £36,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Work from home
Quick apply
4d
Data Analyst
Orsett Terrace Properties —London
- £3,000 - £6,000 a month
- Full-time
- Analysis skills
- Project management
- In-person
- Free parking
Quick apply
IS Support Analyst - 1st Line
Trowers & Hamlins —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
8d
ICT Technical Analyst
Hill Group UK —Waltham Abbey
- Remote
- Travel
- Communication skills
- Employee discount
BI & Data Analyst
Clece Care Services —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Store discount
- Health & wellbeing programme
Quick apply
22h
Business Analyst
UCA4 Consulting —London
- £4,200 a month
- Full-time
- Analysis skills
- Bachelor's degree
- Business
- Free parking
- Sick pay
Quick apply
6d
Associate Consultant (UK) - Entry-Level Technology Consulting (Life Sciences)
Veeva Systems —London
- £40,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
KYC Analyst - SPVs / Funds / Trust
Delta Capita —London
- Full-time
- Hybrid work
- Communication skills
- Banking
Quick apply
Graduate Business Analyst | London
eaChange —London
- £30,000 a year
- Bachelor's degree
- Communication skills
2d

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IT Support Analyst

Leyland SDM -
Wembley

Apply Now

Job details

1 day ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident queue management
Ticket management
Ticket management systems
Mobile device management
Customer support
Customer interaction
Network monitoring
Communication skills
Intune
Mobile devices

Full job description

Location

Wembley

Salary:

Competitive salary plus benefits

Job ref:

128919

Published:

2 days ago

Role Overview: The IT Support Analyst serves as the primary escalation point for the majority of IT support interactions. This role involves providing colleagues with the IT support they need to perform their jobs effectively, ensuring prompt identification and resolution of issues. You'll work proactively to prevent issues and continuously improve service quality. With a strong emphasis on customer service, you'll deliver a professional and responsive IT service, contributing to a collaborative and supportive work environment.

Key Responsibilities:

Technical Support: Provide IT support, training, and advice via phone, self service tickets, and walk-ups, collaborating with the IT Team when needed and escalating cases to the next level of support when necessary.
Customer Interaction Management: Efficiently manage customer interactions using the current ITSM tool, ensuring proper resolution of assigned tickets.
Communication Channel: Provide colleagues with comprehensive and timely communication on the tickets you have been assigned .
Customer Service Excellence: Deliver high-level customer service, understanding issue impacts and managing them appropriately.
Knowledge Management: Maintain and enhance the Knowledge Portal, sharing insights and updates.
Business Understanding: Maintain an understanding of Service Desk business processes and adhere to Information Security policies.
Incident Escalation: Follow procedures for escalating major incidents and ensure tickets contain accurate information for troubleshooting.
Proactive Monitoring: Monitor key systems, backups and networks for problems and identify potential issues, resolving where possible and escalating to higher levels or product specific support where necessary.
Inventory Management: Keep records of IT hardware and software inventory and update when changes occur or items are lost or disposed and produce reports. Track software license allocations and request new licenses when required.
Patching and updating systems: Keep desktop and sever systems up-to-date by applying updates and patches, particularly as the result of reported vulnerabilities. Ensure security products are kept up-to-date and compliant with group infosec standards.

Skills and Experience Required:

Essential:

IT Service Management:* Proficiency in IT service case management and case documentation and communication.

Technical Troubleshooting:* Fundamental skills in desktop and network troubleshooting, including printer support and IP telephony systems.

Device Setup:* Competence in desktop, laptop, handheld terminals, iOS, and Android device setup and support, network switch and access point configuration. Image installation with InTune and other image management mobile device management software.

Software Experience:* Experience with Microsoft Windows 11, Office 365 Administration tasks, Business Central ERP, LS Central Retail, mobile device management applications, remote support applications, access control systems, IP Telephony systems and Active Directory.

Communication:* Excellent communication skills, including IM, chat, and email, with a great telephone manner.

Customer Interaction:* Patience and understanding when communicating with users, taking ownership of incidents and problems.

Desirable:

Customer Service:* Experience or exposure to providing a high degree of customer service.

Windows Server Systems:* Understanding of windows server services and configuration.

Apply Now

Refine Your Search

systems analyst jobs in ealing, gtl

IT Support Analyst

Business Analysts — All Levels - UK Wide

IT Service Desk Analyst

Contact Centre Operations Manager

IT Support Analyst

Business Analyst

End User Support Analyst

Application Support Analyst

Data Analyst (FinCrime Focus - Contract) Remote

Analyst

Data Analyst

IS Support Analyst - 1st Line

IT Support Analyst

ICT Technical Analyst

BI & Data Analyst

Business Analyst

Associate Consultant (UK) - Entry-Level Technology Consulting (Life Sciences)

Support Analyst

KYC Analyst - SPVs / Funds / Trust

Graduate Business Analyst | London

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