Customer experience specialist Work, Jobs in Earley, Brk (with Salaries)

Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Reading
- Temporary
- Customer service
Customer Experience KPI Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
Quick apply
17h
Sales Advisor/ Retailer Advisor
BROAD STREET MALL —Reading
- £12.40 an hour
- Customer service
Customer Experience Specialist
GRENKE —Guildford
- Customer service
- Microsoft Office
- Organisational skills
Client Services Executive
Northgate Vehicle Hire —Reading
- £28,500 a year
- Annual leave
- Employee discount
Quick apply
5d
Customer Experience Data and Insight Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
17h
Sales - Sales Advisor - UK
New Look —Reading
- Part-time
- Microsoft Word
5d
Customer Care Specialist
Return on Investment Ltd —Maidenhead
- Up to £28,000 a year
- 8 hour shift
- CRM software
- Customer service
- English
- Annual leave
- Gym membership
Quick apply
Residential Solar Salesperson - £55k+ Target Earnings
Spirit Solar Ltd —Reading
- £45,000 - £65,000 a year
- Full-time
- Schematics
- Sales
- CAD
- Free parking
Quick apply
People Operations Specialist
Pegasystems —Reading
- Microsoft Excel
- Customer service
- Microsoft Office
1d
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Onboarding Specialist (12 Month Contract)
Geotab —Reading
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
Customer Support Specialist / Planning Co-ordinator
Talboys Utility Services (Oxford), (TUSO) —Oxford
- £25,000 - £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Store discount
- Employee discount
Quick apply
2d
Operational Change Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Travel
Transformation Change Analyst - Customer Availability
Primark —Reading
- No degree
- Communication skills
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
1d
Voice of Customer and Insight Executive
M&G plc —Reading
- Full-time
- Hybrid work
- Microsoft Excel
- Continuous improvement
- Communication skills
- Annual leave
2d
Sales and Design Consultant
WindowWorx —Reading
- £55,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Free parking
Quick apply
8d
Customer Service Executive
Novuna —Newbury
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
8d

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customer experience specialist jobs near earley, brk

Customer Journey Improvement Specialist

Montu UK -
Winnersh

Apply Now

Job details

Full-time
£55,000 - £62,500 a year

Benefits

Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave

Full job description

The role is remote for people based in the UK

What is the job?

We are looking for a hands-on, delivery-focused Customer Journey Improvement Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated healthtech environment.

You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements.

You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike.

What will you be doing?

Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes.
Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations.
Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes.
Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement.
Own discrete projects and workstreams, while supporting the wider business on larger programmes as required.
Translate insights into clear process documentation (process maps, SOPs, work instructions, controls).
Facilitate workshops to align stakeholders on current state, future state, and implementation actions.
Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment.
Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality.
Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented.
Drive standardisation and right-first-time ways of working across operational teams.
Use data, customer feedback, and complaints insights to prioritise and shape improvements.
Support change adoption through training, communication, and ongoing feedback loops.
Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift.
Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection.
Define success measures of initiatives at the outset and use these to validate success/control once delivered.
Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements.

What do you need?

Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments.
Demonstrable ability to move quickly from analysis to action and deliver tangible change.
Solid stakeholder management and facilitation skills across cross-functional teams.
Experience supporting project delivery or working within structured and semi-structured project environments.
Willingness to travel to our HQ in Winnersh from time to time

What we offer:

Competitive salary
25 days holiday (rising to 27 after one year and 30 after three years) + bank holidays
5% matched pension
Private Healthcare Scheme
Cycle-to-work scheme
Enhanced Maternity & Paternity Leave
Opportunities for development and growth
A dynamic and supportive work environment

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Compensation Range: £55K - £62.5K

Apply Now

Refine Your Search

customer experience specialist jobs in earley, brk

Customer Journey Improvement Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Experience KPI Specialist

Sales Advisor/ Retailer Advisor

Customer Experience Specialist

Client Services Executive

Customer Experience Data and Insight Specialist

Sales - Sales Advisor - UK

Customer Care Specialist

Residential Solar Salesperson - £55k+ Target Earnings

People Operations Specialist

Arrears & Collections Associate

Customer Success Onboarding Specialist (12 Month Contract)

Customer Support Specialist / Planning Co-ordinator

Operational Change Specialist

Transformation Change Analyst - Customer Availability

Helpdesk Specialist

Voice of Customer and Insight Executive

Sales and Design Consultant

Customer Service Executive

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