Service technician Work, Jobs in Earlsfield (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
10d
CAD Technician
M Group —Sutton
- AutoCAD
- CAD
- Organisational skills
- Annual leave
10d
Senior Technician
Kew Gardens —Kew Gardens
- £34,216 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Site Service Technician
Dalkia Facilities —London
- £37,000 a year
- Overtime
- Customer service
- Maintenance
- Hand tools
- Annual leave
- Employee assistance programme
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Technician
H.R. Owen —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Field Service Technician
Culligan UK limited —Bromley
- £29,700 a year
- Full-time
- Plumbing
- Power tools
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Support Technician
Transport for London —Acton
- £59,676 a year
- Full-time
- Hybrid work
- Maintenance
- Annual leave
- Employee discount
2d
Network Service Technician
M Group —London
- £35,000 - £40,000 a year
- Overtime
- Employee assistance programme
- Employee discount
Apprentice Technician
H.R. Owen —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Pest Control
First Defence Pest Control Ltd —London
- From £32,000 a year
- Overtime
- Maintenance
- English
- Driving
- Annual leave
Quick apply
Materials Technician
Construction Testing Solutions Ltd —Acton
- £26,000 - £28,000 a year
- Overtime
- English
- Mechanical knowledge
- Health & wellbeing programme
- Employee discount
Quick apply
Emergency Pest Control Technicians Wanted – Backed by The Bald Builders & Tradze Rapid Response
Brent Direct —London
- £70 - £100 an hour
- Part-time
- Electrical experience
- Plumbing
- Power tools
- Flexitime
- Flexible schedule
Quick apply
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
Prep/Paint Technician
Nova Automotive Group —Coulsdon
- From £40,000 a year
- Full-time
- Customer service
- Driving
- Data entry
- Free parking
- Employee discount
Quick apply
13d
Restoration Technician (Flood and Fire Restoration)
BELFOR UK Ltd —South London
- Up to £32,500 a year
- Full-time
- Customer service
- Power tools
- Construction experience
- Employee assistance programme
- Life insurance
Quick apply
12d
Service Technician
TECS GROUP —London
- £28,000 - £32,000 a year
- Overtime
- Communication skills
- Free parking
- Referral programme
Quick apply
12d
IT Technician
Marylebone Boys' School —London
- £35,000 - £40,000 a year
- SharePoint
- School
8d
Trainee
Otis —London
- Full-time
- Maintenance
- Driving
- IT
2d
Lab Technician
hVIVO Services Limited —London
- Weekend availability
- Laboratory experience
- Communication skills
7d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
10 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

service technician jobs in earlsfield

Helpdesk Technician (1st line)

CAD Technician

Senior Technician

Site Service Technician

IT Desktop Support

Technician

Field Service Technician

Support Technician

Network Service Technician

Apprentice Technician

Pest Control

Materials Technician

Emergency Pest Control Technicians Wanted – Backed by The Bald Builders & Tradze Rapid Response

IT Support Technician

Prep/Paint Technician

Restoration Technician (Flood and Fire Restoration)

Service Technician

IT Technician

Trainee

Lab Technician

I want to receive the latest job alerts for service technician in earlsfield

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