Senior operations manager Work, Jobs in Easingwold, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
11d
Sales Office Manager
JS Woodcraft Ltd —Stillington
- £40,000 - £44,000 a year
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Packing Centre Manager
Yorkshire Farmhouse Eggs Ltd —Thirsk
- Full-time
- Management
- Microsoft Office
- In-person
- Free parking
Quick apply
8d
Facilities Senior Project Manager
Labcorp —Harrogate
- Full-time
- Engineering
- Supervising experience
- Construction experience
Senior Health and Safety Support Manager
Northern Trains —York
- £60,000 a year
- IT
- Leadership
- Employee assistance programme
- Employee discount
4d
Business Unit Director
SBFM —Leeds
- Continuous improvement
- Leadership
- Free parking
Education & SEND Operations Manager
Spiky Profile Ltd. —Leeds
- £40,000 - £44,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
4d
Operations Team Leader
Inntravel —York
- £33,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
2d
Category Manager - Data, Operations, Legal
Hiscox —York
- Full-time
- Hybrid work
- No degree
- Contracts
- IT
Registered Care Manager
Rangeford Villages Pickering —Pickering
- Up to £40,000 a year
- Weekend availability
- Management
- Supervising experience
- Driving
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Full-time Compliance Officer for Duchy College
Harrogate Ladies' College —Harrogate
- Full-time
- Microsoft Office
- Preschool
- Presentation skills
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Category Controller
Bestway Group —Dunnington
- Full-time
- Merchandising
- Leadership
- Communication skills
- Annual leave
Quick apply
Registered Manager
IntegraCare Ltd —Harrogate
- £45,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
8d
Cleaning - Site Manager York
BidvestNoonan —York
- £18.74 an hour
- Full-time
- Microsoft Powerpoint
- Management
- Computer skills
Quick apply
Senior Program Control Analyst
BAE Systems Inc. —York
- £75,254 - £127,930 a year
- Full-time
- Microsoft Excel
- Oracle
- PMP
- Annual leave
- Employee assistance programme
Site Managers / Senior Site Managers
Lindum Group —York
- Full-time
- Management
- Construction experience
- Leadership
Regional Safety Business Partner
Impact Food Group —Wetherby
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Deputy Controller (Performance and Improvement), HMP Millsike
Ministry of Justice —York
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- PMP
- Presentation skills
- Annual leave
10d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior operations manager jobs in easingwold, nyk

Senior Customer Service Manager

Senior Site Director - Operations

Sales Office Manager

Northern Regional Distribution Manager

Packing Centre Manager

Facilities Senior Project Manager

Senior Health and Safety Support Manager

Business Unit Director

Education & SEND Operations Manager

Operations Team Leader

Category Manager - Data, Operations, Legal

Registered Care Manager

Full-time Compliance Officer for Duchy College

Category Controller

Registered Manager

Cleaning - Site Manager York

Senior Program Control Analyst

Site Managers / Senior Site Managers

Regional Safety Business Partner

Deputy Controller (Performance and Improvement), HMP Millsike

I want to receive the latest job alerts for senior operations manager in easingwold, nyk

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