Senior training manager Work, Jobs in Easingwold, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
19h
Locality Manager
The Avalon Group —York
- £38,325 a year
- Full-time
- Management
- Supervising experience
- Driving
- Employee discount
Quick apply
7d
Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Registered Manager
Tandem Estate Ltd —Strensall
- £37,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Travel
Quick apply
Project Manager
The Avalon Group —Harrogate
- £40,800 a year
- Full-time
- Management
- Supervising experience
- Project management
- Work from home
- Employee discount
Quick apply
Learning & Development Senior Manager - HMP Millsike
Mitie —York
- £56,250.18 a year
- Weekend availability
- Hybrid work
- Leadership
- Free parking
- Annual leave
1d
Portfolio Office Lead
Benenden Health —York
- £68,500 a year
- Hybrid work
- Project management
- IT
- Communication skills
- Employee assistance programme
- Referral programme
14d
Senior Train Service Manager
LNER —York
- £45,000 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee discount
2d
Senior Territory Manager - North / North West Implants • Regeneration
Megagen Implants —Harrogate
- Full-time
- Remote
- Sales
- Driving
- Travel
- Annual leave
- Flexible schedule
Quick apply
Sales Office Manager
DJ Assembly Ltd —Huntington
- From £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
8d
Senior Design Manager
Ayesa —Leeds
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Senior Procurement Manager
LNER —York
- £57,615 a year
- Full-time
- Oracle
- Contracts
- IT
- Employee discount
17h
MACE and Contextual Safeguarding Officer
North Yorkshire Council —Northallerton
- £42,839 - £47,181 a year
- Hybrid work
- IT
- Communication skills
7d
PA to Managing Director
BarrattDevelopments —York
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Senior Property Manager
LRG —Leeds
- Monday to Friday
- Hybrid work
- Organisational skills
- Time management
- Employee discount
Quick apply
4d
Senior Store Manager, adidas Battersea, London
Adidas —York
- Full-time
- Communication skills
Senior Category Manager
Pharmacy2U —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Merchandising
- Annual leave
- Employee assistance programme
Quick apply
Senior F&B Manager
Legends Global (Europe) —York
- Management
- Annual leave
- Employee assistance programme
Quick apply
Future Technology Services Lead
Cabinet Office —Micklegate
- £57,204 - £63,953 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
8d
Senior Ethics and Compliance Manager
Pall —York
- Full-time
- Remote
- English
- Bachelor's degree
- Travel
- Annual leave

I want to receive the latest job alerts for senior training manager in easingwold, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior training manager jobs near easingwold, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
19 hours ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior training manager jobs in easingwold, nyk

Senior Customer Service Manager

Locality Manager

Compliance Manager

Registered Manager

Project Manager

Learning & Development Senior Manager - HMP Millsike

Portfolio Office Lead

Senior Train Service Manager

Senior Territory Manager - North / North West Implants • Regeneration

Sales Office Manager

Senior Design Manager

Senior Procurement Manager

MACE and Contextual Safeguarding Officer

PA to Managing Director

Senior Property Manager

Senior Store Manager, adidas Battersea, London

Senior Category Manager

Senior F&B Manager

Future Technology Services Lead

Senior Ethics and Compliance Manager

I want to receive the latest job alerts for senior training manager in easingwold, nyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected