Quality control associate Work, Jobs in East Calder, Wln (with Salaries)

Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Salesforce
- Analysis skills
- Communication skills
11d
Transfer Agency UK, Associate 2
State Street —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Process Engineer - Water Treatment
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
Full Time Supervisor, Calvin Klein - Livingston
Calvin Klein —Livingston
- Full-time
- Communication skills
1d
Projects Associate (Procurement)
Burges Salmon —Edinburgh
- Hybrid work
Associate Project Manager
Turner & Townsend —Edinburgh
- Full-time
- Civil engineering
- Engineering
- Project management
Quick apply
252247 (AJM) Associate Nurse Director (Patient Experience)
NHS Scotland —Edinburgh
- £90,808 - £97,338 a year
- Nursing
- Management
- Master's degree
11d
Production Shift Manager
Veranova L P —Edinburgh
- Overtime
- Engineering
- Bachelor's degree
- Team management
- Annual leave
- Life insurance
Quick apply
Senior Manager Commodity & Sourcing
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- In-person
- Sick pay
AI Controls & Product Management Associate
JPMorganChase —Edinburgh
- Full-time
- Product management
- Agile
- Financial services
Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory
Turner & Townsend —Edinburgh
- Full-time
- Hybrid work
- Master's degree
- No degree
- Business
Quick apply
Associate Director Project Management
AtkinsRéalis —Edinburgh
- Full-time
- Hybrid work
- Project management
- Contracts
- Leadership
Operations Transformation Associate Director – Airline Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- IT
- AI
Employee Dining Chef
Marriott International, Inc —Edinburgh
- Full-time
- Bar
- Hotel
- Organisational skills
5d
Associate Risk Manager / Project Director
AECOM —Edinburgh
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Team management
4d
Section lead - Primary
Omexom UK —Scotland
- AutoCAD
- Engineering
- Microsoft Office
Operations Transformation Associate Director – Logistics Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- AI
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Mentoring
- Employee discount
7d
Chef de Partie - SUSHISAMBA
Marriott International, Inc —Edinburgh
- Full-time
- Bar
- Hotel
- Communication skills
- Employee discount
Identity Security Engineer - SailPoint, Associate
BlackRock Investments —Edinburgh
- Hybrid work
- APIs
- In-person
- AI
- Work from home
3d

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Customer Service Quality Control & Performance Coach

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time
11 days ago

Qualifications

Salesforce
Analysis skills
Communication skills

Full job description

JOB DESCRIPTION

JPMorgan Personal Investing, Europe's leading Digital Wealth Manager with over £10 billion Assets Under Management and 300,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase's digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

As a Quality Coach in JPMorgan Personal Investing Client Service, you help develop our front-line Client Service Associates through structured, timely coaching and feedback. You review client interactions across phone, chat, and email (both retrospective and real-time) to help ensure clients receive clear, consistent, and high-quality outcomes. You balance client experience priorities with regulatory and operational requirements, using sound judgment and attention to detail. You also contribute to continuous improvement initiatives that strengthen how we coach, deliver service, and grow our business.

Job responsibilities:

Support, motivate and develop our team in delivering an exceptional service standard
Proactively contribute to the review and improvement of coaching frameworks, processes and procedures within the operation
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
Keep fully up-to-date with training or any enhancements that directly impact how we do our job
Keep informed of and apply any changes to processes, procedures and regulatory change
Achieve the best out of each individual and create a winning environment by regularly providing positive praise and recognition of individual/team success
Work with development plans, owning content and updates that track the learners journey
Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management
Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Required qualifications, skills and capabilities:

Experience with investments, ISA's and pensions
Experience working with Salesforce
Strong verbal and written communication skills with ability to influence others
Excellent analytical and research skills, detail oriented.
Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties

#ICBCareer #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

quality control associate jobs in east calder, wln

Customer Service Quality Control & Performance Coach

Transfer Agency UK, Associate 2

Associate Process Engineer - Water Treatment

Full Time Supervisor, Calvin Klein - Livingston

Projects Associate (Procurement)

Associate Project Manager

252247 (AJM) Associate Nurse Director (Patient Experience)

Production Shift Manager

Senior Manager Commodity & Sourcing

AI Controls & Product Management Associate

Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory

Associate Director Project Management

Operations Transformation Associate Director – Airline Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Employee Dining Chef

Associate Risk Manager / Project Director

Section lead - Primary

Operations Transformation Associate Director – Logistics Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Front-End Technical Lead

Chef de Partie - SUSHISAMBA

Identity Security Engineer - SailPoint, Associate

I want to receive the latest job alerts for quality control associate in east calder, wln

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