Application support specialist Work, Jobs in East Dulwich, Gtl (with Salaries)

Product Lead (Pre booking experience)
IAG Loyalty —Crawley
- Full-time
- Hybrid work
- Agile
- Communication skills
Application Support Specialist
Collinson —London
- Hybrid work
- Computer Science
- Hotel
- Analysis skills
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
IT Support
Feefo London Office —London
- £31,420.00 - £49,089.62 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Flexitime
- Work from home
Quick apply
2d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Application Support Specialist
Royal London —London
- Azure
- Doctoral degree
- Computer Science
- Annual leave
Data onboarding specialist
Titchfield Group —Hatfield
- £27,500 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
12d
VodafoneThree - Proposition Specialist
Vodafone —London
- Full-time
- Hybrid work
- Employee discount
5d
Learner Support Specialist
QA —London
- Remote
- No degree
- AI
- Teaching
- Annual leave
- Employee assistance programme
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
CYP Phone Support Specialist - Remote
CareADHD —London
- £26,000 - £30,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Communication skills
Quick apply
4d
Specialist, English Transcription
Warner Bros. Discovery —London
- Full-time
- Hybrid work
- English
- Scripting
- Typing
5d
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
13d
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Specialist Case Administrator
Ministry of Justice —London
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
3d
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £300,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Associate, Governance & Oversight Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- IT
Customer Assistant
Lidl —London
- £14.80 - £15.30 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
1d
Customer Support Specialist
ExpenseIn —London
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
2d
Engagement & Referral Support Worker
Change Grow Live —Croydon
- £26,296.03 - £27,165.10 a year
- Communication skills
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for application support specialist in east dulwich, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Product Lead (Pre booking experience)

IAG Loyalty -
Crawley

Apply Now

Job details

Full-time

Qualifications

Agile
Communication skills

Full job description

Who we are

We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences.

Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.

Our Holidays division including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences.

We’re on an exciting journey of growth and transformation – we’re going places.

The opportunity ✨

British Airways Holidays is undergoing a major transformation — shifting from an outsourced, waterfall delivery model to an agile, in‑house product organisation. To lead this change, we need product leaders who are not just operationally strong, but who can inspire teams, influence stakeholders and help drive a cultural shift.

As the Product Lead for Pre‑Booking, you’ll own one of our most commercially impactful areas. Pre‑booking is where customers make key decisions that drive revenue, conversion, AOV, repeat purchase rate and long‑term value — and your product strategy will directly shape how we meet our ambitious growth targets.

You’ll set direction, build and coach an agile product team, and deliver major milestones within the context of a large, visible and tightly governed re‑platforming programme. This is a role for someone who loves pace, complexity, customer behaviour and commercial outcomes — and who’s excited to help redefine how we work.

What You’ll Be Doing

Lead Cultural & Operating Model Transformation

Act as a change agent as we shift from outsourced delivery to an in‑house, agile product model

Bring stakeholders on the journey — influencing new ways of working, mindsets and decision‑making

Champion evidence‑based product development over opinion‑led approaches

Set Vision & Strategy for Pre‑Booking

Define the product vision and goals grounded in customer insight, analytics and business strategy

Shape a roadmap that balances customer value, commercial impact and technical feasibility

Be a Customer & Insight Champion

Drive a customer-first approach, embedding insight and behavioural data into all decisions

Establish test‑and‑learn practices to validate hypotheses and optimise journeys

Deliver Commercial Outcomes

Own performance across key commercial KPIs including conversion, AOV, repeat purchase rate, RPV, CAC and LTV

Understand commercial levers and ensure your roadmap directly supports revenue growth

Lead an Agile, High‑Performing Product Team

Lead Associate Product Owners, a QA Engineer, Business Analysts, a dedicated Tech Lead and specialist contractors

Coach the team to deliver iteratively and ship value early and often

Operate Within a Major Re‑Platforming Programme

Navigate complex governance, interdependencies and senior stakeholders with confidence

Work closely with central Tech to secure resources, shape solutions and ensure timely, high‑quality delivery

Manage trade‑offs across pace, scope, cost and quality

Drive Operational & Delivery Excellence

Ensure a seamless, high‑quality customer experience across all pre‑booking touchpoints

Manage investment and track budget performance

Monitor product performance across customer, commercial, delivery and quality metrics, acting quickly on insight

What we need from you

Proven experience as a product and people leader in an agile digital or e‑commerce environment

Ability to lead multi‑disciplinary teams to deliver customer and commercial outcomes

Strong commercial acumen — understanding how product decisions influence conversion, AOV and lifetime value

Excellent communication, influencing and stakeholder‑management skills

A strategic thinker who connects customer insight, behavioural data and business goals

Experience delivering within complex, multi‑stakeholder programmes

Comfortable with ambiguity, change and evolving environments

Experience managing multi‑million‑pound budgets

A passion for building brilliant customer experiences that drive measurable impact

Why you’ll love it

️ You’re excited to build from the ground up
Help shape new products, processes and ways of working within a brand reinventing itself.

You thrive in small, high‑performing teams
Work with a team that collaborates, supports and celebrates together.

You love pace and continuous learning

See ideas turn into reality quickly — we value progress over perfection.

You love end‑to‑end ownership
You’ll shape strategy, delivery and optimisation — and see the real impact of your work.

What Makes Us Special

You do! Our people bring the energy, the warmth, and the ideas that make the business extraordinary. As we grow, you’ll have the chance to grow too — with real opportunities to develop your skills and your career.

Hybrid working

This role will work as part of our Holidays division. Our offices are located in central Crawley and we operate a hybrid working model (UK-based only). Typically, this role involves working from the office two days per week, with additional in-office days as required for meetings or collaboration. Office attendance is coordinated to ensure team members are on-site together, enabling effective in-person collaboration.

During the initial training period, new colleagues are usually supported on a full-time, office-based schedule. Once fully trained and confident in the role, you will transition to our hybrid working approach.

Please note: We may close this vacancy early if we receive a high volume of applications or if business priorities change.

Diversity and Inclusion

Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership.

We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes.

We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.

Apply Now

Refine Your Search

application support specialist jobs in east dulwich, gtl

Product Lead (Pre booking experience)

Application Support Specialist

Application Support Specialist

IT Support

Technical Support Specialist

Application Support Specialist

Data onboarding specialist

VodafoneThree - Proposition Specialist

Learner Support Specialist

Product Support Specialist - EMEA

CYP Phone Support Specialist - Remote

Specialist, English Transcription

Customer Onboarding Specialist

Welfare Advice Officer

Specialist Case Administrator

Customer Support Specialist (UK-Slick)

Associate, Governance & Oversight Specialist

Customer Assistant

Customer Support Specialist

Engagement & Referral Support Worker

I want to receive the latest job alerts for application support specialist in east dulwich, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected