The role
This is a Lead, hands-on UX role for someone who enjoys ownership, variety and working directly with clients.
You’ll lead discovery, research and UX design across multiple projects, helping charities solve complex problems and create digital experiences that genuinely improve outcomes for their audiences.
You’ll be trusted to independently own projects from discovery through to approved wireframes and handover into visual design and development.
This is not a role focused on a single product, roadmap or stakeholder group. At any given time, you’ll likely be balancing several client projects simultaneously, alongside supporting existing clients and contributing to new business conversations where appropriate.
One morning you might be facilitating a stakeholder workshop for a hospice. That afternoon you could be reviewing research findings for an environmental charity. The following day you might be presenting wireframes to a membership organisation while helping another client solve a navigation challenge.
We’re looking for someone who enjoys that pace and variety.
Key duties & responsibilities
Discovery & Strategy
- Planning and facilitating stakeholder workshops
- Defining project goals and success measures
- Identifying user, organisational and technical requirements
- Helping clients align around priorities and direction
User Research
- Planning and conducting user interviews
- Running usability testing
- Analysing research findings
- Translating insights into actionable recommendations
- Presenting findings to clients and project teams
UX Design
- Information architecture
- User journeys and user flows
- Content structures
- Wireframes and low-fidelity prototypes
- Accessibility-first design thinking
Client Leadership
- Building trusted relationships with clients
- Facilitating workshops and collaborative sessions
- Presenting recommendations confidently
- Managing stakeholder feedback
- Helping clients navigate complex decisions
Delivery
- Leading multiple projects concurrently
- Collaborating closely with Project Managers
- Supporting visual designers and developers
- Balancing user needs, business goals, budgets and timelines
- Helping ensure projects remain on track
Person specificationEssential skills and qualifications
- Significant experience in UX, Product Design or Service Design
- Experience leading client-facing digital projects
- Strong workshop facilitation skills
- Strong user research skills
- Experience creating information architecture and wireframes
- Excellent communication and presentation skills
- Ability to build trust with stakeholders quickly
- Experience managing multiple priorities simultaneously
- Strong organisational and self-management skills
- Commercial awareness and pragmatic decision-making
- Ability to work independently and take ownership
Strongly Preferred
- Experience working in an agency, consultancy or client-services environment
- Experience managing several concurrent projects
- Experience working across different sectors and problem spaces
- Accessibility expertise
- WordPress experience
- HTML and CSS knowledge
- Familiarity with AI-assisted research and design workflows
Application Notes
Please include examples of:
- Workshop outputs
- Research plans or synthesis
- Information architecture
- User journeys or flows
- Wireframes
Note: Polished UI portfolios alone are unlikely to demonstrate the skills required for this role. We’re particularly interested in understanding how you approach problems, facilitate collaboration and translate insights into effective solutions.
What We Offer
£55,000 salary for a 40-hour week
Other benefits include a training budget, pension scheme
All of our clients are charities and not-for-profit organisations. We actively seek to work with this type of client, which means you’ll get to work with some very nice people indeed.
Other benefits include:
- 27 days annual leave, 2 volunteer days per year and an extra day of leave for each year worked (up to 5 extra days)
- Matched pension contribution up to 6%, increasing to 10% after 5 years
- Dental Plan, Income Protection and Death in Service benefit
- Cycle to work scheme
- Dedicated training budget
- Flexible and fair working culture – 3 days office attendance
To apply
Complete the application form: https://www.fatbeehive.com/jobs/lead-ux-designer-london/
About Fat Beehive
We’re a small and friendly team, and you get to work with our fantastic clients – all of which make a genuinely positive impact on our societies.
Fat Beehive is dedicated to providing a friendly, relaxed, safe, fulfilling and fair work environment – see what it’s like. We want to create an environment where people want to come to work – one that engages them to give their best.
We’ve all chosen to work in the charity design sector because we want to help bring about positive social change – and we know that starts with us as individuals. We’re always challenging ourselves to work in a way that puts awareness of power, diversity and inclusivity at its heart.
We don’t work for oil, mining, arms, banking and sweatshops. But we do work for charities that challenge these and more. Come join us.
Pay: £55,000.00 per year
Benefits:
- Company pension
- Private dental insurance
Work Location: Hybrid remote in London SE1
