Who We Are Looking For
Crisis24’s IRM-Global Operations-Security division is seeking a Security Manager, Global Operations to join the global security team and provide emergency response, travel security advice & assistance and evacuation coordination in the London Operations Centre.
Crisis24’s global security operations team supports our clients in fulfilling their duty of care and travel risk management requirements, providing them with a range of professional security & safety services for their routine & high-risk travel, and in the event of a crisis.
You should have a good background and understanding of:
- Pre-travel security & on-going travel security assessment and advice
- Asset protection, risk management and mitigation strategies
- Proactive threat monitoring, communications, and alerting
- Incident management, crisis response & support
- Global evacuation security services
The Security Manager, Global Operations provides a key role in supporting our clients, the Global Operations Centre staff, and the wider business in the delivery of the above subject areas. The role encompasses a wide range of responsibilities with a focus on:
- Carrying out global travel security assessment and providing recommendations
- Leading and coordinating emergency and evacuation support among various stakeholders
- Conducting security and operational tasks in a timely and professional manner
- Training and managing Security Specialists, Global Operations
You will be required to advise on & manage security mandated operational tasks and ad hoc services expertly and clearly in support of our clients travel requirements, ensuring the preservation of their safety and security during the routine and in response to global security and natural disaster events.
What You Will Work On
Risk Assessment & Operational Planning
- Lead travel and threat assessments for proposed tasks/travel using privileged and open-source platforms
- Complete operational risk assessments, method statements, and develop operational action and conceptual plans
- Coordinate and manage ad hoc travel security tasks, including secure transport, protection, proactive monitoring, and welfare checks
- Plan complex operational solutions from concept to delivery, aligned with client specifications and contracted services
Client Advisory & Communications
- Deliver tailored pre-travel briefings and security presentations to a diverse client base (e.g. expats, NGOs, corporates, C-suite)
- Respond to Requests for Information (RFIs) with appropriate security content, mitigation measures, and recommendations
- Provide emergency security and evacuation advice, including participation in contingency planning meetings and conference calls
- Explain operational methodologies and provide assurance to clients during escalating or deteriorating situations
Crisis Response & Contingency Management
- Monitor global events, review client exposure, and support contingency and evacuation planning
- Identify deteriorating environments, exit routes, transport hubs, and relocation sites; produce supporting maps and intelligence
- Lead evacuation and emergency support tasks, providing real-time operational oversight
- Maintain a library of Concept of Operations (CONOPS) for evacuation and internal movements from various countries to be used at time of emergency and evacuation
Task Execution & Oversight
- Ensure security tasks are carried out per scope, including action timelines, escalation procedures, and completion reports
- Maintain operational logs, close cases post-task, and manage invoicing and cost recovery
- Track and supervise the delivery of live operations, ensuring high standards of execution and customer satisfaction
Team Supervision & Capability Development
- Supervise and support Security Specialists in daily operations and emergency responses
- Lead recruitment, onboarding, and training of Global Operations Centre personnel
- Conduct coaching, mentoring, performance reviews, and training exercises for operational readiness
- Manage staff rostering and leave approvals for the regional Global Operations Centre
Quality Assurance & Process Improvement
- Maintain quality control standards, ensure client satisfaction, and monitor service delivery performance
- Identify opportunities to improve operational efficiency across technology, personnel, and workflow processes
- Contribute to internal performance metrics, KPI reporting, and benchmarking efforts
Documentation, Reporting & Protocol Development
- Compile post-operational reports for internal learning and external marketing/case studies
- Produce and implement Global Operations Centre protocols and client-specific SOPs
- Ensure thorough documentation and archiving of all security-related tasks and learnings
Financial Coordination
- Develop task-specific cost structures, apply cost containment strategies, and liaise with vendors for quotes
- Present proposals and coordinate with Finance to ensure accurate billing and payments
Platform & Compliance Oversight
- Assist with the implementation and use of technology platforms and call-handling systems
- Ensure adherence to company policies, including Information Security and Data Protection
- Maintain a strong understanding of Crisis24 service offerings, tools, and client relationships
Representation & Additional Responsibilities
- Represent the Security Operations team in internal/external meetings as needed
- Serve as deputy for the Head of Security when required
- Carry out ad hoc security and operational tasks as assigned
- Travel for client engagement, conferences and training as requested. Sometime urgent travel as part of the Incident Management Team (IMT) deployment
Rotational On-Call Duty Management
- Serve as the out-of-hours Operations Duty Manager one week in every eight
- Maintain 24/7 readiness to support Global Operations Centre staff during urgent incidents
- Provide immediate client-facing crisis management support and lead emergency response operations as required
Who You Will Work With
This position works alongside and in support of your fellow Security & Operations Managers, the Global Operations Centre staff & Intelligence teams to deliver 24/7/365 proactive and reactive risk management services.
You will regularly collaborate with specialist Crisis24 departments, account managers, proposals & implementation team, and external security parties & stakeholders.
The Security Manager will be highly responsive during emergency and life-threatening situations. At times, out of hours (after normal business hours) you will be expected to:
- Provide immediate, and ongoing safety & security advice (to those directly and/or indirectly impacted)
- Assess the situation, carry out associated planning, present options & recommend courses of action, and assist in the execution of the solution/task
- Act as a key communications link with organization points of contact & crisis management teams
- Manage, guide, and coordinate the operations centre staff, internal responses and supporting internal intelligence teams, and contracted security providers
- At times, carry the responsibility of authorization, invocation, and command of all necessary assets (support staff, in country assets, third party security and transport providers) to assist impacted personnel
What You Will Bring
Skills & Attributes
- Native / Fluent English language, reading and written ability required
- Additional language skills (verbal and written) an advantage
- Effective presentation, interpersonal, written, and verbal communication skills in English; must be able to brief personnel in distress, internal & external stakeholders, and senior business leaders
- Strong team player with ability to carry additional responsibilities calmly and professionally
- A practical, positive, and motivational manager
- Competent in leading teams and briefing senior management and/or executive-level staff
- A robust solutions-oriented manager, with a proactive approach to complex challenges
- A good sense of judgment, critical thinking, analytical, and practical application skills are essential
- Excellent management, organisational & administrative skills, with a keen eye for detail
- Proven ability to research, digest, and evaluate various sources and associated information topics
- Proven ability to quickly assess a situation and take a decision (often with limited information, time, and resources) based on a clear and definable rationale, taking responsibility for the outcome
- Excellent time management skills with the ability to coordinate and prioritise tasks with competing timelines in a fast-moving environment
- Competent in leading and overseeing operational teams, mission planning, execution, and after-action review cycle
- Proven ability to handle stressful situations and adapt to rapidly changing operational requirements
- Worldwide geographical knowledge essential, with an active interest in current affairs
- Excellent computer skills with proficiency in MS Office and an aptitude to learn new, applications and systems
- General financial awareness and understanding in a globally focused organization
- Ability to work extended hours during a crisis event
Qualifications & Experience
- Operational experience and background with government military/armed forces, law enforcement, NGO or corporate security in the private sector is required
- Degree level education or relevant professional training & experience in a field related to security studies, war studies, international politics, international relations or similar
- Operational and crisis management knowledge and understanding is essential
- Prior experience of mentoring, coaching, and improving performance is an advantage
- Experience of managing global security, protection, crisis, and emergency tasks in the private sector is preferable
- Prior experience of planning and executing operational activity in hostile environments is an advantage
- Experience of intelligence analysis at a tactical level is an advantage
- Proven ability of threat identification, risk assessment and the application of reasonable and proportionate control measures is essential
- Having lived/worked abroad &/or international travel security knowledge and experience is essential
- A current and internationally recognised security management competency/professional qualification is desirable
- Previous experience of supervising/leading/managing a small team is an advantage
