Customer service team lead Work, Jobs in East Ham, Gtl (with Salaries)

Team Lead
Hisashi Coffee Company —Ilford
- £13.30 - £13.50 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Customer Support Team Lead
Clipboard —London
- Weekend availability
- Remote
- Management
- Customer service
1d
Customer Experience Lead
British Airways —London
- £47,000 - £51,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Continuous improvement
- Employee discount
5d
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Customer Service Team Leader
Paddy Power —London
- From £14.40 an hour
- Full-time
- Employee discount
- Sick pay
13d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Team Lead
S&P Global —London
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Employee discount
Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
UK Customer Engagement and Support Lead
L3Harris Technologies —London
- Management
- Engineering
- Bachelor's degree
- Gym membership
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
Key Accounts Sales Support & Supply Chain / CSL Team leader
ADM —London
- Team management
- Business
- Communication skills
Customer Support Team Lead
Zego —London
- Full-time
- Hybrid work
- Mentoring
Quick apply
1d
TikTok LIVE - Global Customer Service Lead
TikTok —London
- Customer service
- Bachelor's degree
- IT
Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead
MUFG —London
- Full-time
- Management
- Marketing
- Social media management
Workday Certified Senior Project Manager (HCM & Payroll)_UK Remote (Lead I - Enterprise Solutions)
UST —London
- Remote
- Oracle
- PMP
- Business development
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply

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customer service team lead jobs near east ham, gtl

Team Lead

Hisashi Coffee Company
Ilford

Quick apply

Job details

Full-time
£13.30 - £13.50 an hour

Benefits

Company events
Employee discount

Qualifications

Hospitality
Sales
Customer service
Level 2 Food Hygiene Certificate
Supervising experience
Coffee experience
Food Hygiene Certificate
Food safety
Leadership
Communication skills

Full job description

If you’re passionate about specialty coffee, thrive in a fast-paced environment, and are ready to take the next step into leadership, we want you to join Hisashi Coffee Company as our Team Lead.

We’re an independent coffee shop looking for a confident, experienced individual who leads by example, inspires their team, and takes ownership of responsibilities. We are only considering full-time candidates who can work 40 hours a week, including early mornings, late evenings, weekends, and bank holidays.

This is a hands-on leadership role in an independent specialty coffee shop where you will support the day-to-day running of the store, lead shifts, and help drive team performance and customer experience. You’ll work closely with Supervisors to maintain exceptional standards across all areas of the business.

Please note: We will not consider applications with less than 2 years of specialty coffee experience and prior leadership responsibility.

In this role, you will:

Lead shifts confidently, ensuring smooth, efficient operations at all times.
Support Supervisors in overseeing daily store performance and targets.
Oversee junior and senior baristas and ensure the team is performing at a high standard and following all health and safety procedures.
Take responsibility for opening and closing procedures, including cash handling and end-of-day reporting.
Maintain exceptional standards in coffee quality, food preparation, and presentation.
Train, coach, and develop baristas and supervisors, ensuring consistent skill progression.
Act as the point of contact in the absence of the Supervisor.
Monitor stock levels, supervise ordering, and manage stock control systems.
Analyse sales patterns, meet KPIs, and contribute ideas to improve performance and customer experience.
Ensure all food safety, hygiene, and health & safety standards are strictly followed.
Handle customer feedback professionally, resolving issues efficiently and positively.
Drive upselling and ensure the team maximises sales opportunities.
Build the staff schedule, oversee break management, and floor positioning during busy periods.
Maintain high team morale, fostering a positive, supportive, and accountable work culture.
Ensure all operational checklists, audits, and compliance requirements are completed accurately.
Lead by example on the floor; delivering outstanding coffee and customer service consistently.

Must Have:

Minimum 2 years of specialty coffee experience
Previous supervisory or team leadership experience in a coffee shop or hospitality setting
Strong knowledge of espresso extraction, dial-in, and latte art
Excellent organisational and problem-solving skills
Confident handling responsibility in a fast-paced environment
Strong customer service and communication skills
Ability to work full-time (40 hours per week)

Desirable:

Experience in stock ordering and inventory management
Experience in scheduling and organising people
Understanding of KPIs, sales targets, and hygiene standards
Food hygiene certification (Level 2 or above)

Benefits include:

A free drink and sandwich of your choice every shift, on us!
50% discount on any additional food or drink while on shift (up to a limit of £14)
25% off for family and friends
Opportunities for progression within a growing business

Job Type: Full-time

Pay: £13.30-£13.50 per hour

Benefits:

Company events
Employee discount

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in east ham, gtl

Team Lead

Customer Support Team Lead

Customer Experience Lead

Customer Service Lead

Team Lead - US Operations

Customer Service Team Leader

Customer Support Team Lead

Customer Support Team Lead

Contact Centre Team Leader

Team Leader Tenancy Support Service

Customer Success Team Lead

Service Lead, Settlement and Insights

UK Customer Engagement and Support Lead

Canvassing Team Manager – Milk & More- Residential

Key Accounts Sales Support & Supply Chain / CSL Team leader

Customer Support Team Lead

TikTok LIVE - Global Customer Service Lead

Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead

Workday Certified Senior Project Manager (HCM & Payroll)_UK Remote (Lead I - Enterprise Solutions)

Team and Customer Experience Manager

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