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Customer Service Specialist

United Legwear and Apparel Company
London

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Job details

Full-time
£30,000 - £40,000 a year
4 days ago

Benefits

Company pension

Qualifications

Sales support
Power BI
Microsoft Excel
Sales
Customer service
ERP systems
Logistics
English
Microsoft Office
Continuous improvement
Customer relationship management
Organisational skills
Unity
Communication skills
Retail sales

Full job description

Customer Service Specialist

London (E1) | Hybrid

WHO WE ARE

United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories.

Founded in 1998, we partner with some of the world's most recognized brands, including PUMA, Hurley, Skechers, Ted Baker, Scotch & Soda, Stance, and more.

With headquarters in New York City and offices across key global markets—including London and Amsterdam—we bring high-quality products to consumers worldwide.

Our mission is to treat our stakeholders with respect, integrity, and fairness, while delivering innovative and high-quality products. Our core values—Unity, Loyalty, Advancement, and Charity—guide everything we do.

As part of our growing Customer Service team, we are looking for a Customer Service Specialist to provide exceptional support to our wholesale customers while ensuring seamless order processing and operational excellence across the UK, ROI, and international markets.

THE ROLE

We are looking for a proactive and highly organised Customer Service Specialist to manage the end-to-end administration of customer orders while delivering outstanding service to our wholesale partners.

This role is responsible for building and maintaining strong relationships with customers and distributors, ensuring orders are processed accurately from entry through to invoicing, and collaborating with teams across Sales, Logistics, Credit & Collections, and Fulfilment to deliver an exceptional customer experience.

You'll play a key role in supporting our commercial teams, improving operational efficiency, and ensuring our customers receive best-in-class service throughout every stage of the order lifecycle.

WHAT YOU WILL DO

Order Processing & Management

Own the end-to-end administrative processing of customer orders from order entry through to invoicing
Ensure orders are processed accurately and efficiently while supporting timely delivery and payment fulfilment
Maintain high standards of accuracy across order entry, invoicing, and customer communications
Monitor order progress and proactively resolve any issues to ensure an outstanding customer experience

Customer Relationship Management

Build and maintain strong relationships with wholesale customers and distributors across the UK, ROI, and global markets
Respond promptly to customer enquiries relating to orders, deliveries, returns, invoices, and product information
Deliver a professional, responsive, and solution-focused customer experience
Act as a trusted point of contact for customers throughout the order lifecycle

Cross-Functional Collaboration & Sales Support

Work closely with the international Sales team in the USA, Logistics, Credit & Collections, Order Management, and Fulfilment teams
Support Sales Managers with administrative activities that help drive commercial success
Coordinate seasonal content, imagery, copy, and sample requests for wholesale partners
Assist with showroom preparation, buying tools, and seasonal sales support activities

Reporting & Operational Excellence

Generate sales reports, delivery schedules, and performance analysis to support business decisions
Monitor customer satisfaction and identify opportunities to improve processes and efficiency
Maintain accurate customer records and order documentation
Contribute to continuous improvements across customer service operations

WHO YOU ARE

We're looking for someone who enjoys building relationships, solving problems, and ensuring every customer receives outstanding service.

You're highly organised, proactive, and comfortable managing multiple priorities while working with teams across different countries and functions.

Skills & Experience

Previous experience in wholesale customer service, retail sales support, or a similar customer-facing role
Experience working with UK wholesale customers or supermarkets is advantageous but not essential
Strong organisational skills with the ability to manage multiple priorities effectively
Excellent communication and relationship-building skills
Strong Excel skills and confidence working with data and reporting
Experience using ERP systems and Business Intelligence tools such as Exenta and Power BI is desirable
Experience collaborating with international stakeholders across Sales, Logistics, and Finance
Fluent English, both written and spoken

Personal Traits

Customer-focused with a passion for delivering excellent service
Highly organised with exceptional attention to detail
Proactive and solution-oriented
Collaborative and team-focused
Calm under pressure and able to prioritise effectively
Positive attitude with a willingness to learn and continuously improve

TOOLS OF THE TRADE

Microsoft Office

Microsoft Excel

ERP Systems (Exenta preferred)

Business Intelligence Tools (Power BI)

Order Management Systems

WHY JOIN US?

At ULAC, you'll be joining a global business that partners with some of the world's most iconic fashion and lifestyle brands.

You'll work alongside talented international teams in a collaborative environment where customer experience, operational excellence, and continuous improvement are at the heart of everything we do.

Perks & Benefits

Collaborative and supportive team environment

Hybrid working model

Opportunity to work with globally recognised fashion and lifestyle brands

Career development and growth opportunities

Competitive salary and discretionary bonus

Pension contributions in line with UK statutory requirements

25 days holiday plus UK public holidays

ADDITIONAL INFORMATION

Location: London (E1) – Hybrid working (typically Monday, Tuesday, and Thursday in-office)

Working Hours: 9:00 AM – 5:30 PM (with flexibility when collaborating across international time zones)

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Customer Service Specialist

WHO WE ARE

THE ROLE

WHAT YOU WILL DO

Order Processing & Management

Customer Relationship Management

Cross-Functional Collaboration & Sales Support

Reporting & Operational Excellence

WHO YOU ARE

Skills & Experience

Personal Traits

TOOLS OF THE TRADE

WHY JOIN US?

Perks & Benefits Collaborative and supportive team environment

ADDITIONAL INFORMATION

Perks & Benefits

Collaborative and supportive team environment