Technical analyst Work, Jobs in East Malling, Ken (with Salaries)

3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
10d
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
12d
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
TECHNICAL ANALYST - SERVICENOW
Laing O'Rourke —Dartford
- Continuous improvement
- IT
- Communication skills
Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Microsoft Access
- Salesforce
- SQL
Quick apply
Business Analyst, Officer
State Street —London
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
5d
Data Analyst
Fortray Global Services Ltd —London
- £36,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Data Engineer
Dheeraja Systems —London
- £27,181.94 - £69,444.82 a year
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Performance and BI Analyst
Civic Recruitment Limited —Bexley
- Data analysis skills
- SQL
- Analysis skills
Quick apply
2d
Senior QA Tester
Cabot Financial (Europe) Limited —West Malling
- Up to £59,900 a year
- Hybrid work
- Microsoft Office
- SQL
- Software development
- Employee discount
Quick apply
Senior Data Analyst - Life Sciences and Healthcare (essential)
IIT Software —London
- Up to £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Azure
- Computer Science
- Flexitime
- Work from home
Quick apply
Product Lead
Royal Borough of Greenwich —London
- £63,966 - £67,575 a year
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee discount
9d
Business Analyst
FM Conway —Sevenoaks
- Full-time
- Employee discount
Quick apply
Financial Analyst
E2T Proprietary Solutions Limited —Bromley
- £45,800 - £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Maths
Quick apply
Delegated Authorities Analyst
Ki —London
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
Quick apply
3d
Data Engineer
Home Office —Croydon
- £41,750 - £48,250 a year
- Full-time
- Remote
- Azure
- SQL
- AWS
- Annual leave
2d
Senior Business Analyst
Cabot Financial —West Malling
- Azure
- Agile
- Business
- Employee discount
Quick apply
Data Analyst - Corporate & Investment Bank
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
BEMM Author & Analyst (Project & Process Support)
Select Engineering —Basildon
- £26.82 - £34.83 an hour
- Call to connect
- Microsoft Word
- Project management
- AI
GKA Analytics Partner
ISS —London
- Full-time
- Microsoft Excel
- Data analysis skills
- English

I want to receive the latest job alerts for technical analyst in east malling, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical analyst jobs near east malling, ken

3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
10 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Windows
Firewall
DHCP
Virtualisation
Mentoring
DNS
SharePoint
Mac OS
Root cause analysis
Communication skills
IaaS
Active Directory
VPN

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you have mastered 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

3–5 years’ experience working within an MSP environment
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical analyst jobs in east malling, ken

3rd Line Service Desk Technician

Senior Risk Pricing Analyst

Analyst, Enterprise Service Desk

TECHNICAL ANALYST - SERVICENOW

Application Support Analyst

Business Analyst, Officer

Data Analyst

Data Engineer

Performance and BI Analyst

Senior QA Tester

Senior Data Analyst - Life Sciences and Healthcare (essential)

Product Lead

Business Analyst

Financial Analyst

Delegated Authorities Analyst

Data Engineer

Senior Business Analyst

Data Analyst - Corporate & Investment Bank

BEMM Author & Analyst (Project & Process Support)

GKA Analytics Partner

I want to receive the latest job alerts for technical analyst in east malling, ken

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected