Customer experience leader Work, Jobs in East Tilbury, Ess (with Salaries)

Duty Manager - Thurrock
Smyths Toys —Thurrock
- From £32,000 a year
- Weekend availability
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Subscription Telesales Supervisor
Newsquest Media Group —Basildon
- £30,000 - £40,000 a year
- Full-time
- Sales
- Supervising experience
- Organisational skills
Quick apply
8d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Team Leader
PGS Group —Grays
- From £15.32 an hour
- Full-time
- Management
- English
- Leadership
Quick apply
Customer Service Manager
Glass House Retreat —Upminster
- From £31,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
Recycling and yard operative
INDUSTRIAL SITE MAINTENANCE LTD —Corringham
- £12.97 an hour
- Full-time
- Customer service
- Supervising experience
- Cleaning
- Free parking
Quick apply
Direct Sales Executive - FULL TIME
Mood London —Greenhithe
- £23,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
Quick apply
10d
Insurance Claims Handler - Trainee
Rightpath Insurance Solutions Limited —Basildon
- From £24,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
10d
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
9d
Manager - Bluewater
Hush Homewear Ltd —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
Import & Export Logistics Coordinator
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Tilbury
- Full-time
- Management
- Bachelor's degree
- Leadership
Third Party Personal Injury Handler
The Granite Group —Sevenoaks
- £28,230 - £37,101 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
Deputy Manager
Aldi —Basildon
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Brand Ambassador
Starline Marketing —Orpington
- £400 - £700 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Free parking
Quick apply
Sales Support Administrator
Pineapple Contracts —Aylesford
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Customer Relations Case Specialist
OSB Group —Chatham
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
7d
Export Sales & Logistics Co-ordinator
RGH‑Global Limited —Basildon
- £23,958.38 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
14d
Operations Manager – Retail Healthcare
Elior UK —Upminster
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Traffic Administrator
Maritime Transport —Thurrock
- Full-time
- Administrative experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Duty Manager - Thurrock

Smyths Toys -
Thurrock

Quick apply

Job details

From £32,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Flexible schedule

Qualifications

Microsoft Office
Analysis skills
Organisational skills

Full job description

Smyths Toys

At Smyths Toys Superstores, our mission is to provide customers with an extensive range of high-quality products at the most competitive prices, all delivered through our unique brand of fun! As Europe’s fastest-growing toy retailer, our vision is to keep scaling up our magical retail experience while putting the customer at the center of everything we do.

Our core values focus on absolute ownership. We don't micromanage you; we expect you to put your own stamp on things. We believe a retail store shouldn't just be rows of shelves—it should be "theatre" that comes to life. If you are highly motivated, thrive on fast-paced commercial challenges, you belong here.

About the Role

As a Duty Manager at Smyths Toys, you are responsible for the day-to-day operation and management of your assigned department. You support the Store Manager in the end-to-end operation of a high-volume, fast-paced retail ecosystem. From managing the sales floor energy to processing delivery intakes, you ensure the store runs smoothly in line with company guidelines.

Your goal is clear: maximise sales, develop a rock-star team, and ensure that every customer walking through our doors experiences exceptional, seamless customer service.

Salary: £32,000+ depending on experience

Responsibilities

Be a Key Leader in Your Store: Deliver and exceed sales targets in your store through effective space planning, impeccable floor presentation, and commercial stock placement.

Support the Management of KPIs: Assist the Store Manager in achieving key performance indicators including Sales, Stock loss/Shrinkage and Health and Safety compliance.

Build a High-Performing Team: Recruit, train, roster, and mentor a diverse team of retail professionals. You’ll inspire them to learn our product ranges inside and out and prepare them to tackle our massive peak seasonal trading periods seamlessly.

Create Store Theatre: Ensure the sales floor delivers an unforgettable, high-energy customer experience, resolving any queries promptly and keeping standards of housekeeping flawless.

Master the Logistics: Oversee cash handling, daily spot checks on tills, stock control, security protocols, and general back-office administrative compliance.

The Ideal Candidate

A High-Volume Retail Veteran: You have a proven track record as an Assistant Manager, Duty Manager, Team Leader, or Shift Supervisor in a fast-paced retail environment. You are comfortable leading teams through big crowds and massive stock deliveries.

Commercially Sharp: You have strong numerical, analytical, and organisational skills. You know how to look at a sales report or a wage spend sheet and make rapid, smart adjustments to protect profits.

An Inspiring Leader: You lead from the front, coaching your team to take ownership of their own departments. You are highly motivated, ambitious, and bring a "can-do" attitude to work every day.

Tech-Savvy: Proficient with Microsoft Office and comfortable navigating computerised retail management and stock-control systems.

Flexible & Resilient: Retail never sleeps. You are fully prepared to work flexible hours, including weekends, late nights, and bank holidays—especially during our legendary peak seasons.

Benefits

Performance-based bonus package

31 days annual leave rising with length of service

A defined contribution pension scheme up to 7.5% matched contribution

Life assurance cover

24/7 counselling through our employee assistance programme

Discount platform

Financial guidance

Bike to work scheme

Generous in-store employee discount

Enhanced maternity and paternity pay

Smyths Toys is an Equal Opportunities Employer

IND1

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in east tilbury, ess

Duty Manager - Thurrock

Subscription Telesales Supervisor

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Team Leader

Customer Service Manager

Recycling and yard operative

Direct Sales Executive - FULL TIME

Insurance Claims Handler - Trainee

Client Resident Liaison Officer - Social Housing

Manager - Bluewater

Import & Export Logistics Coordinator

Area Manager, Customer Fulfillment

Third Party Personal Injury Handler

Deputy Manager

Brand Ambassador

Sales Support Administrator

Customer Relations Case Specialist

Export Sales & Logistics Co-ordinator

Operations Manager – Retail Healthcare

Traffic Administrator

I want to receive the latest job alerts for customer experience leader in east tilbury, ess

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