Surveyor Work, Jobs in East Tilbury, Ess (with Salaries)

Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Contracts
- Free parking
- Annual leave
Quick apply
5d
Assistant Surveyor
Wates —Dartford
- Microsoft Excel
- Maintenance
- Analysis skills
13d
Trainee Quantity Surveyor
Allen Dadswell Construction Consultants —Maidstone
- Full-time
- Driving
- In-person
- Work from home
- Flexible schedule
Quick apply
Land Surveyor
SOCOTEC UK & Ireland —Snodland
- £28,598.98 - £42,000.00 a year
- Nights as needed
- Hybrid work
- Microsoft Word
- IT
- Construction experience
- Employee assistance programme
- Employee discount
Quick apply
12d
Level Monitoring Surveyor
Sedgwick —London
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Property Support Assistant - Land Assembly & Compulsory Purchase - Chelmsford
Lambert Smith Hampton Ltd —Chelmsford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
14d
Chartered Surveyor
Dobbin & Sullivan —London
- From £45,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
Quick apply
Assistant Quantity Surveyor
Mears Group —London
- Up to £41,300 a year
- Microsoft Excel
- Data analysis skills
- IT
- Annual leave
- Employee discount
Asbestos Surveyor
Casa Environmental Services Ltd —London
- £36,000 - £42,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Driving
Quick apply
Fire Door Surveyor
The UKFM Group —London
- From £220 a day
- Temporary
- English
- Driving
- Travel
Quick apply
5d
Junior Revit Technician (School / College Leaver)
Seven Two Seven Designs Ltd —Canvey Island
- £15,600 - £24,800 a year
- Full-time
- AutoCAD
- Schematics
- CAD
- Free parking
Quick apply
13d
Land Surveyor
Survey Solutions —Brentwood
- Overtime
- CAD
- Employee assistance programme
- Flexible schedule
Quick apply
Trainee Asbestos Surveyor/Analyst
Pennington Choices Ltd —London
- £25,642.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- IT
- Health & wellbeing programme
- Annual leave
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Customer service
- Organisational skills
- Construction experience
- Free parking
- Annual leave
Quick apply
5d
Building Surveyor
HYDE HOUSING ASSOCIATION —Rochester
- £45,400 - £56,000 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
Quick apply
3d
Asset Surveyor (London & South East)
Department for Work and Pensions —London
- £44,447 - £51,528 a year
- Overtime
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
13d
Trainee Asbestos Consultant / Surveyor - Maidstone
Vadella —Maidstone
- £27,060.80 - £29,224.00 a year
- Weekend availability
- Customer service
- IT
- Construction experience
- Annual leave
- Referral programme
Quick apply
Tiling Estimator/ Quantity Surveyor
MSW —Maldon
- £40,000 - £80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Free parking
Quick apply
Assistant Quantity Surveyor
TDK Mechanical Services (UK) Ltd —Epping
- From £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Graduate Quantity Surveyor
HOG Group Limited —London
- £33,592.68 - £50,000.00 a year
- Temporary
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
1d

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Home Claims Handler

Trinity Claims -
Tonbridge

Quick apply

Job details

£29,000 - £31,000 a year
5 days ago

Benefits

Free parking
On-site gym
Annual leave
On-site parking

Qualifications

Analysis skills
Relationship management
Contracts

Full job description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

We are seeking an enthusiastic, detail-oriented, and customer-focused professional to manage a portfolio of household and building insurance claims from first notification to settlement. You will also play a key role in liaising with suppliers, contractors, and surveyors to ensure the smooth and timely progression of claims.

Key Responsibilities:

Claims Handling & Customer Service

Advise policyholders on general queries and insurance claims issues, providing world-class, full lifecycle claims handling.
Respond to policyholder portal messages professionally and within agreed SLAs.
Build policyholder confidence by developing rapport and listening to each customer's specific needs.
Check policy coverage, gather documentation (receipts, photographs, accident reports), and ensure claims are processed methodically.
Arrange for payments within authority levels and negotiate settlements both verbally and in writing.
Manage a high-volume portfolio of claims, prioritising by individual circumstances from set-up to settlement.
Perform basic fraud checks and escalate suspicious circumstances to the Counter Fraud team.
Assist with overflow calls during peak times as necessary.
Constantly seek improvements in customer service delivery.
Assist with audit and oversight of the Surveyor and Contractor Network, working with Regional Technical Surveyors and the Supply Chain Manager.
Review surveyor reports for accuracy and compliance.
Validate contractor estimates against pricing models, estimating software, and policy conditions.
Monitor and update claim reserves, authorise cash settlements, and close claims.
Measure and cost building works, identifying the financial impact of changes.
Apply knowledge of contracts and policy terms when delivering claim decisions.
Instruct, liaise with, and oversee contractors and suppliers.
Support audits and performance monitoring of the surveyor and contractor network.
Provide technical advice to the claims team on construction techniques, repair methods, and materials.
Review and resolve policyholder scope disputes and declined claims in line with policy terms.
Ensure health, safety, and sustainability considerations are addressed in decisions.
Customer and Stakeholder Communication
Deliver clear, concise, and accurate claim decisions to policyholders and suppliers.
Manage policyholder queries and disputes in a professional and empathetic manner.
Maintain accurate records to support conflict avoidance and resolution.

Customer Communication & Complaint Management

Deliver professional, empathetic and proactive service throughout the customer journey, recognising the impact of property damage on customers.
Respond to policyholder portal messages, telephone enquiries and correspondence within agreed service levels.
Build customer confidence through clear communication, effective expectation setting and regular updates.
Select the most appropriate communication method for each interaction, proactively contacting customers by telephone where discussions are complex, sensitive, likely to require detailed explanation or involve delivering difficult news, ensuring customers receive a clear and personalised service.
Take ownership of complaints relating to your claim portfolio, seeking to resolve concerns promptly, fairly and at the earliest opportunity.
Aim to resolve a minimum of 50% of complaints informally within 3 working days, using effective communication and sound judgement to restore customer confidence and avoid unnecessary escalation.
Where informal resolution is not possible, ensure complaints are fully investigated, accurately documented and progressed promptly to support the issue of a Final Response Letter within the regulatory 8-week timeframe.
Identify recurring complaint themes and contribute to improvements in customer experience and operational processes.

Supplier Liaison & Relationship Management

Liaise with internal teams, third-party suppliers, contractors, and surveyors to ensure all parties are updated and claims progress smoothly.
Build and maintain effective working relationships with suppliers, ensuring clear and concise communication.
Demonstrate tact and assertiveness when dealing with the Supplier/Surveyor Network.
Support the audit and performance management of suppliers and contractors.

General

Ensure SLAs and KPIs are consistently met and maintained.
Undertake any individual or team task or activity reasonably requested and in line with company values.

Key Requirements:

Minimum of 2 years experience working in home claims
In-depth understanding of Escape of Water (EoW) incidents within Household Insurance, including common causes, repair approaches, and mitigation strategies- Essential
Working knowledge of household insurance policies, terms, exclusions, and claim lifecycles.
Ability to interpret and apply policy wording accurately to determine liability and coverage.
Strong analytical ability to assess technical reports, estimates, invoices, and photographic evidence.
Capable of identifying inconsistencies or exaggerations in claims and escalating where necessary (e.g, potential fraud).
Skilled at making accurate and fair settlement decisions.
Experience in handling Escape of Water claims or other property insurance claims in a desktop/office-based environment.
Ability to manage content claims- Essential

In return, we can offer you:

Basic Salary £29,31,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

#INDCCC

Quick apply

Refine Your Search

surveyor jobs in east tilbury, ess

Home Claims Handler

Assistant Surveyor

Trainee Quantity Surveyor

Land Surveyor

Level Monitoring Surveyor

Property Support Assistant - Land Assembly & Compulsory Purchase - Chelmsford

Chartered Surveyor

Assistant Quantity Surveyor

Asbestos Surveyor

Fire Door Surveyor

Junior Revit Technician (School / College Leaver)

Land Surveyor

Trainee Asbestos Surveyor/Analyst

Subsidence Claims Handler

Building Surveyor

Asset Surveyor (London & South East)

Trainee Asbestos Consultant / Surveyor - Maidstone

Tiling Estimator/ Quantity Surveyor

Assistant Quantity Surveyor

Graduate Quantity Surveyor

I want to receive the latest job alerts for surveyor in east tilbury, ess

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