Centre head Work, Jobs in Eastham, Chs (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Head of Centre 56
Regenda Group —Liverpool
- £28,224 - £47,040 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
2d
Head of Health and Safety
The Clatterbridge Cancer Centre NHS Foundation Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Leadership
4d
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
14d
Head of People Services
Government Commercial Agency —Liverpool
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Human resources
- Leadership
- Annual leave
- Work from home
4d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
3d
General Manager - Liverpool Area
Pret A Manger —Liverpool
- From £36,400 a year
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee discount
Service Delivery Manager
The Riverside Group —Liverpool
- £43,460 - £48,024 a year
- Full-time
- Oracle
- Microsoft Office
- Human resources
7d
Team Member
KFC —Garston
- Up to £12.21 an hour
- Full-time
- Cash handling
- Restaurant
- Employee assistance programme
- Employee discount
11d
HR Director Wrexham
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Human resources
- Leadership
Customer Assistant - Food - Liverpool One
Marks & Spencer —Liverpool
- £13.41 an hour
- Part-time
- Employee discount
11h
Director of Commercial Sourcing
CSL Behring —Liverpool
- Full-time
- Master's degree
- Bachelor's degree
- Business
4d
SUCCESSFULLY APPOINTED: Headteacher - St John Plessington Catholic College
Emmaus Leadership —Wirral
- £0.01 a year
- School
Quick apply
AM2 Assessor
The City of Liverpool College —Liverpool
- Temporary
- Business development
- First Aid Certification
- School
- Flexible schedule
Quick apply
Customer Service Advisor
One Sure Insurance —Deeside
- £24,784.50 a year
- Full-time
- Customer service
- English
- Maths
- Free parking
- Health & wellbeing programme
Quick apply
9d
Deputy Head of School – Engineering
The City of Liverpool College —Liverpool
- £56,507 a year
- Computer literacy
- English
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
4d
Assistant Manager
With Love from Liverpool —Liverpool Airport
- £13.50 - £14.00 an hour
- Full-time
- Sales
- Computer literacy
- In-person
Quick apply
Brand Marketing Manager
NewPrinces Group —Liverpool
- Microsoft Powerpoint
- Project management
- Presentation skills
- Annual leave
Employee Relations Centre of Excellence Manager
Community Integrated Care —Widnes
- £41,200 - £46,350 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Head of Risk
The Granite Group —Liverpool
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
Quick apply

I want to receive the latest job alerts for centre head in eastham, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year
1 day ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

centre head jobs in eastham, chs

Senior Customer Service Manager

Head of Centre 56

Head of Health and Safety

Head of Field Service Operations (UK & Ireland)

Head of People Services

Head of Customer Experience

General Manager - Liverpool Area

Service Delivery Manager

Team Member

HR Director Wrexham

Customer Assistant - Food - Liverpool One

Director of Commercial Sourcing

SUCCESSFULLY APPOINTED: Headteacher - St John Plessington Catholic College

AM2 Assessor

Customer Service Advisor

Deputy Head of School – Engineering

Assistant Manager

Brand Marketing Manager

Employee Relations Centre of Excellence Manager

Head of Risk

I want to receive the latest job alerts for centre head in eastham, chs

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected