Senior operations manager Work, Jobs in Eastham, Chs (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Senior Operations Manager
Transcare Solutions Limited —Liverpool
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
Quick apply
9d
Operations Manager
Magma Ceramics —Wallasey
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Maintenance
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Maintenance Manager
TRITECH GROUP —Wrexham
- £50,000 - £65,000 a year
- Full-time
- Management
- Maintenance
- Organisational skills
- Free parking
- Annual leave
Quick apply
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
12d
Data Operations Manager
WorkNest People —Chester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Java
Senior Finance Manager
GXO Logistics —Warrington
- Up to £75,000 a year
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
3d
Director of Operations
Bernouli Strategic Services Ltd —Liverpool
- £85,000 - £101,800 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
1d
Senior Manager - Operations - Joint International Crime Centre (JICC)
National Crime Agency —Warrington
- £67,609 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
12d
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
12d
Group Senior Creative Operations Manager
DFS —Warrington
- Hybrid work
- Marketing
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
Quick apply
Planning and Communications Coordinator
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
General Manager
Club Mona —Liverpool
- £45,000 - £60,000 a year
- Full-time
- Hotel
- IT
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Quick apply
4d
Scientist / Senior Scientist – Polymer Formulation & Product Development
PlantSea Ltd —St. Asaph
- £40,000 - £50,000 a year
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
- Free parking
Quick apply
9d
Area Manager
Pilgrim's Europe —Wirral
- Full-time
- Analysis skills
- Time management
- Free parking
- Employee discount
Quick apply
Senior Quality Manager
Orbia —Runcorn
- Management
- Analysis skills
- Continuous improvement
9d
Senior Expansion Manager UK
Fastned —Liverpool
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
12d

I want to receive the latest job alerts for senior operations manager in eastham, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior operations manager jobs near eastham, chs

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

senior operations manager jobs in eastham, chs

Senior Customer Service Manager

Senior Operations Manager

Operations Manager

Maintenance Manager

Sr. Product Manager

Data Operations Manager

Senior Finance Manager

Key Account Manager

Director of Operations

Senior Manager - Operations - Joint International Crime Centre (JICC)

Client Development Manager

Group Senior Creative Operations Manager

Planning and Communications Coordinator

General Manager

Customer Service Manager

Regional Operations Manager

Scientist / Senior Scientist – Polymer Formulation & Product Development

Area Manager

Senior Quality Manager

Senior Expansion Manager UK

I want to receive the latest job alerts for senior operations manager in eastham, chs

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected