Liaison Work, Jobs in Eastington, Gls (with Salaries)

Patient Advice and Liaison Service Advisor, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
6d
Trainee Logistics Coordinator
Smiths Gloucester Limited —Gloucester
- Articulated lorry
- Free parking
- Employee discount
Quick apply
13d
Front of House & Admin Manager
270 Climbing Park —Gloucester
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
5d
Executive Personal Assistant (Bristol) - Full-Time
Cappadocia Turkish Restaurant —Bristol
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Executive Assistant to the Managing Director & the Board
SQEP Ltd —Bristol
- £38,000 - £48,000 a year
- Full-time
- Microsoft Outlook
- Travel
- IT
- Free parking
- Sick pay
Quick apply
5d
Design and Technical Coordinator
Cotswold Canals Connected —Eastington
- Up to £55,000 a year
- Civil engineering
- CAD
- Project management
Quick apply
14d
Corporate Centre Manager - Education
Kip McGrath Education Centres UK Support Office —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Social media management
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
9d
Customer Liaison Manager
Keepmoat Homes —Bristol
- Full-time
- Customer service
- Organisational skills
- Employee discount
Agricultural Liaison Officers
Dalcour Maclaren —Cirencester
- Military
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
Team Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
5h
Office Administrator
Agrii —Cheltenham
- £12.71 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
Automotive Service Advisor
Waylands Automotive —Gloucester
- Up to £42,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Health & wellbeing programme
- Employee discount
Quick apply
Digital Content and Events Coordinator
Woodhouse Park Activity Centre —Bristol
Property Manager
Mack Residential LTD —Cheltenham
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
Quick apply
Transformation, Change and Benefits Lead (RUH)
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £49,387 - £64,750 a year
- Full-time
13d
Careers Officer
St Brendan's Sixth Form College —Bristol
- £29,544 - £35,395 a year
- Full-time
- Organisational skills
- Communication skills
- School
2d
Finance Support Officer, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Cheltenham
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Accounting
11h
Operations Manager - Tewkesbury
Smiths Gloucester Limited —Tewkesbury
- £35,000 - £42,000 a year
- Free parking
- Employee discount
Quick apply
Building Manager, Lakeview / Aviva Centre, Bristol, UK
CBRE —Bristol
- Full-time
- Management
- Customer service
- IT
14d

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Patient Advice and Liaison Service Advisor, Band 4

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£28,392 - £31,157 a year
6 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Patient Advice and Liaison Service Advisor, Band 4 (30 hours a week)

Are you passionate about improving the experiences of patients and their families at some of their most vulnerable moments?

We are looking for a compassionate, organised and motivated individual to join our dynamic Patient Advice and Liaison Service (PALS) team as a PALS Advisor. This is a rewarding opportunity to make a real difference by supporting patients, carers and visitors to have their voices heard and their enquiries or concerns resolved quickly and effectively.

Gloucestershire Hospitals NHS Foundation Trust is a large district general hospital in the South West, with a clear vision to provide the best care for everyone in our community. Our five-year strategy places the patient voice at the centre of everything we do, and PALS plays a critical role in delivering this ambition—ensuring we learn from feedback and continuously improve the quality of care we provide.

As a PALS Advisor, you will support the delivery of a high-quality, responsive and person-centred service. You will work closely with clinical and operational teams to manage concerns, provide advice, guidance and information. This is a varied role requiring excellent communication skills, emotional resilience and the ability to manage sensitive situations with empathy and professionalism.

The proposed interview date is Friday 26th June

Reporting to the PALS Manager, you will provide advice, support and guidance to patients, relatives and carers, ensuring their concerns are heard and responded to effectively.

This is a varied and fast-paced role requiring excellent communication, problem-solving and organisational skills. You will deliver an accessible and responsive service, listening to concerns and working with clinical teams to achieve timely, effective resolution, including managing issues in real time.

You will communicate via telephone, email, written correspondence and face-to-face, including visiting wards to support patients, carers and staff. The role requires empathy and resilience, as you will often support individuals in sensitive or emotionally challenging situations.

You will maintain accurate records using Trust systems, ensuring confidentiality and data quality, and support the identification of themes and learning from patient feedback.

As part of the Patient Experience team, you will contribute to the Trust’s commitment to place the patient voice at the centre of care and improve patient experience.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes.
The Patient Experience Team is a diverse and supportive team within the Quality Directorate, committed to creating a safe and open culture where feedback is valued and continuous improvement is enabled. We work in partnership with patients, carers and staff to ensure the patient voice is heard, responded to and used to drive improvements in care and service delivery, supporting the Trust’s ambition to provide the Best Care for Everyone.

As a PALS Advisor, you will:

Provide an accessible and responsive service, ensuring concerns and enquiries can be raised easily
Triage concerns, identifying those for immediate resolution and those requiring escalation
Listen, understand and respond to concerns with empathy and professionalism
Gain consent and maintain confidentiality at all times
Work collaboratively with clinical teams to support timely, effective resolution.
Communicate by telephone, email, written correspondence and face-to-face, including managing sensitive or complex situations
Use initiative, discretion and impartiality when handling challenging cases
Visit wards and departments to support patients, carers and staff
Maintain accurate records on Trust systems (Datix), ensuring high standards of data quality
Signpost to appropriate internal and external services
Support identification of themes, trends and risks to inform improvements in care
Work within Trust policies and promote the work of PALS and the Patient Experience team
Build partnerships to support diverse patient needs and contribute to quality improvement
Undertake other duties appropriate to the role

Additional Contact Details

Katherine Holland

Head of Patient Experience

[email protected]

Apply Now

Refine Your Search

liaison jobs in eastington, gls

Patient Advice and Liaison Service Advisor, Band 4

Trainee Logistics Coordinator

Front of House & Admin Manager

Executive Personal Assistant (Bristol) - Full-Time

Executive Assistant to the Managing Director & the Board

Design and Technical Coordinator

Corporate Centre Manager - Education

Customer Liaison Manager

Agricultural Liaison Officers

Team Administrator

Office Administrator

Head Office Coordinator

Automotive Service Advisor

Digital Content and Events Coordinator

Property Manager

Transformation, Change and Benefits Lead (RUH)

Careers Officer

Finance Support Officer, Band 4

Operations Manager - Tewkesbury

Building Manager, Lakeview / Aviva Centre, Bristol, UK

I want to receive the latest job alerts for liaison in eastington, gls

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