Customer success manager Work, Jobs in Eaton Socon, Cam (with Salaries)

Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
New Business Development Manager
Elevate FM LTD —Cambridge
- £35,000 - £60,000 a year
- Full-time
- CRM software
- Sales
- Maintenance
- Work from home
Quick apply
10d
Store Manager
Aldi —St. Neots
- £52,910 - £69,000 a year
- Annual leave
Channel Development Manager
Evolving Networks Ltd —Peterborough
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
4d
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Senior Landlord Acquisition Manager
Maxine Lester Lettings and Property Management —Saint Ives
- Up to £55,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
- Annual leave
Quick apply
7d
Strategic Account Manager
Wesco —Luton
- Full-time
- CRM software
- Sales
- Microsoft Office
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
1d
Business Development Manager
Northern Commercials (Mirfield) Ltd —Northampton
- From £35,000 a year
- Weekend availability
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Customer and Trading Manager - Online
Sainsbury's —Bedford
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
9d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Senior Operational Key Account Manager
DSV —Raunds
- Full-time
- Microsoft Office
- Travel
- Business
- Annual leave
- Employee discount
Key Account Manager
Bionic Services Ltd —Luton
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Technical Supervisor
ABAgri —Peterborough
- From £600,000 a year
- Travel
3d
Store Manager - Convenience St Neots Cambridgeshire
Morrisons —St. Neots
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
10d
Inside Sales Manager
Molnlycke Health Care —Milton Keynes
- £50,000 a year
- Hybrid work
- Bachelor's degree
- Business
- Employee assistance programme
Quick apply
Branch Manager
Huws Gray Group —Thrapston
- Leadership
- Communication skills
- Employee discount
- Sick pay
Customer and Trading Manager - Convenience
Sainsbury's —Trumpington
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount

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customer success manager jobs near eaton socon, cam

Customer Success Manager

Clarivate -
Cambridge

Apply Now

Job details

Full-time

Qualifications

Salesforce
Bachelor's degree
IT
Customer support
Account management
Leadership

Full job description

We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.

You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!

About You – experience, education, skills, and accomplishments.

Bachelor’s degree in related field / or equivalent work experience.
5 years of Customer Success, Account Management or similar experience managing customer relationships.

It would be great if you also had . . .

Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market.

What will you be doing in this role?

Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.
Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution.
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate.
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement.
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers.
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate.
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement.

About the Team

Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.

Hours of Work

This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).

This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed.

#LI-Hybrid, #LI-Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Apply Now

Refine Your Search

customer success manager jobs in eaton socon, cam

Customer Success Manager

Sr Client Success Manager

New Business Development Manager

Store Manager

Channel Development Manager

Account Manager and Onboarding Specialist

Senior Landlord Acquisition Manager

Strategic Account Manager

Customer Account Manager - Huntingdon

Customer Success Account Manager

Business Development Manager

Customer and Trading Manager - Online

Client Operations Manager

Senior Operational Key Account Manager

Key Account Manager

Technical Supervisor

Store Manager - Convenience St Neots Cambridgeshire

Inside Sales Manager

Branch Manager

Customer and Trading Manager - Convenience

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