Customer service manager Work, Jobs in Ebbw Vale, Bgw (with Salaries)

Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
12d
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
9d
Customer Experience Manager
Barchester Healthcare —Cardiff
- £40,000 a year
- Analysis skills
- Project management
- Travel
- Annual leave
Quick apply
5d
Customer Service Manager - Caerphilly
Morrisons —Caerphilly
- Hospitality
- Team management
- Employee discount
Quick apply
Mindplace Centre Manager - Cardiff
Bupa —Cardiff
- From £43,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
19h
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Transaction Manager - Hutchings Hyundai Pontypridd
Hutchings Motor Group —Pontypridd
- Up to £50,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Cardiff
- Full-time
- Management
- Bachelor's degree
- Leadership
7d
Contact Centre Team Manager
BUUK Infrastructure —Cardiff
- £34,143 a year
- Hybrid work
- Microsoft Excel
- Management
- Customer service
Assistant Branch Manager
Travis Perkins —Merthyr Tydfil
- Full-time
14h
MAT Cover Assistant Manager - Character.com Cwmbran
Character.com —Cwmbran
- £25,000 a year
- Customer service
- Microsoft Office
- Continuous improvement
- Store discount
- Employee discount
Quick apply
7d
Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cardiff
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Branch General Manager
DFS —Llantrisant
- £38,449 - £50,500 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
12d
Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Newport
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Head of Customer Care
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
- Financial services
6d
Store Manager
Sunglass Hut —Cardiff
- Microsoft Office
- Retail management
Team Leader
Card Factory —Cardiff
- £13 an hour
- Leadership
Shift Manager
Wingstop UK - Merthyr Tydfil —Merthyr Tydfil
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
2d
Library Enquiry Services Manager - HEO
Welsh Government —Cardiff
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Travel
- Computer networking
Library Enquiry Services Manager - HEO
Welsh Assembly Government Communication Centre Home —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Travel
- Computer networking

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Service Delivery Manager

Connells Group -
Blackwood

Quick apply

Job details

12 days ago

Benefits

Free parking
Company pension

Qualifications

Customer service
Continuous improvement
IT
Communication skills

Full job description

Job Description

Location: Blackwood (Head Office)
Department: Operations
Type: Permanent
Reports to: Head of Scheduling

About Us
Vibrant is a market-leading provider of Energy Performance Certificates (EPCs) within the UK residential housing market. The business is part of Connells Group Plc and ultimately owned by Skipton Building Society. Our purpose is simple: to make every home in Britain energy efficient. With significant investment and recent expansion into home energy efficiency improvements, Vibrant is well positioned to grow and lead the market over the next 10 to15 years. We work with major organisations including B&Q, Santander and NatWest.

The Role:

As Service Delivery Manager within the Escalations Team, you will take ownership of resolving complex booking and customer escalations, ensuring every customer
receives an excellent experience.

You will act as the final point of escalation, leading with a “say yes” and “find a way”
mindset to deliver solutions, remove barriers, and ensure customer commitments are always met.
This role is critical in protecting customer experience, improving operational
performance, and driving continuous improvement across scheduling and service
delivery.

Key Responsibilities:

Escalation Management & Customer Experience
Take full ownership of all escalated booking and service issues
Ensure fast, effective resolution with minimal customer impact
Deliver a consistently positive and confident customer outcome
Embed a “customer-first” and “yes-first” approach
Booking & Operational Control
Manage complex diary challenges, urgent bookings and preferred dates
Resolve dropped jobs, no-shows and resourcing issues quickly
Monitor live operations to anticipate and prevent issues
Maintain high utilisation (UTI) across assessor diaries
Performance & Improvement
Analyse trends and root causes of escalations
Identify opportunities to reduce repeat issues and improve processes
Provide insight into spend, outsourcing and operational efficiency
Support continuous improvement across scheduling and service delivery
Leadership & Collaboration
Act as a role model for ownership, accountability and customer focus
Coach and support colleagues to deliver consistent service excellence
Work closely with Scheduling, Customer Services and Field Operation

Support the wider team during peak periods.

What We’re Looking For:

Essential:

Experience in a fast-paced contact centre or service delivery environment
Strong background in handling complex customer escalations
Confident decision-making within time, cost and service constraints

Desirable:

Experience within property, energy or field-based service industry
Experience in target-driven customer service environments
Skills & Behaviours
Strong customer focus with a solution-driven mindset
Calm, confident decision-maker under pressure
Excellent communication skills at all levels
Highly organised with strong prioritisation ability
Commercial awareness without compromising customer outcomes
Resilient, adaptable and accountable
Strong IT skills and experience with scheduling systems
Collaborative team player who leads by example

Benefits:

Competitive salary
Bonus of up to 10% (paid quarterly)
22 days holiday + bank holidays
Company pension (matched up to 3%)
Free parking

Additional Information:

This is a fully office-based role

NC00057

Job Reference: NC00057

Quick apply

Refine Your Search

customer service manager jobs in ebbw vale, bgw

Service Delivery Manager

Deputy Head of Venues - Events

Customer Experience Manager

Customer Service Manager - Caerphilly

Mindplace Centre Manager - Cardiff

Client Services Manager

Transaction Manager - Hutchings Hyundai Pontypridd

Area Manager, Customer Fulfillment

Contact Centre Team Manager

Assistant Branch Manager

MAT Cover Assistant Manager - Character.com Cwmbran

Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped

Branch General Manager

Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped

Head of Customer Care

Store Manager

Team Leader

Shift Manager

Library Enquiry Services Manager - HEO

Library Enquiry Services Manager - HEO

I want to receive the latest job alerts for customer service manager in ebbw vale, bgw

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