Head of operations Work, Jobs in Eccles, Gtm (with Salaries)

Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Head of Client Account Management
Let Property —Salford
- From £55,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
9d
Branch Manager
United Worldwide Logistics Ltd —Eccles
- £40,000 - £50,000 a year
- Full-time
- Free parking
Quick apply
2d
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
11d
Operations & Administration Coordinator
GC Windows Ltd —Leigh
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Construction
- Annual leave
- Employee discount
Quick apply
8d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Regional Branch Manager - Manchester
Otto Car Ltd —Manchester
- £35,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
9d
Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Leasing / Lettings Associate
Ascend Properties —Sale
- Up to £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
4d
After Sales Coordinator
Camptech Products Ltd —Manchester
- £24,500 - £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Head of Operations
Pragma —Manchester
- Hybrid work
- Leadership
- Communication skills
- Annual leave
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Demolition Administration and Compliance Manager
Rhodar Industrial Services Ltd —Warrington
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
Head of Streetworks - Operations
Network Plus —Manchester
- Full-time
- Organisational skills
- Leadership
- Communication skills
Quick apply
11d
Operations Manager
Camptech Products Ltd —Manchester
- £32,000 - £36,000 a year
- Weekend availability
- Management
- Microsoft Office
- Travel
- Free parking
- Employee discount
Quick apply
8d
Head of People
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Human resources
- Business
- Leadership
Quick apply
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
3d
Head of Operations
LIMA Networks LTD —Salford Quays
- Full-time
- QuickBooks
Quick apply
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
7d
Scheduler
Your Housing Group —Warrington
- £26,881.05 - £27,579.00 a year
- Full-time
- Remote
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee discount
Quick apply
2d

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Sales & Loyalty Team Leader

SimpliSafe Ltd -
Manchester Central

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Outbound sales
Management
Sales
Customer service
English
Analysis skills
Supervising experience
Leadership
Communication skills

Full job description

Job Title:

Sales & Loyalty Team Leader

Reporting to: Head of Contact Centre

Annual Leave: 36 days per annum

Salary: Basic Salary: £35,000 per annum, with On-Target Earnings (OTE) of up to £45,000 per annum.

The Role

We are looking for an engaging and commercially minded Sales & Loyalty Team Leader to lead and develop a team within our hybrid inbound sales, outbound sales and loyalty environment. This role is responsible for coaching, motivating and developing advisors to deliver exceptional customer experiences whilst maximising commercial opportunities. You will play a key role in supporting an evolving sales function, helping advisors build confidence across inbound sales, outbound engagement and customer retention activity.

This is not a traditional high-volume outbound sales environment. Instead, the focus is on quality customer interactions, consultative selling and making the most of every customer opportunity. The successful candidate will be passionate about people development, customer experience and driving performance through coaching, engagement and continuous improvement.

Key Responsibilities

Lead, motivate and develop a team of Sales & Loyalty Advisors to achieve individual and team performance goals
Coach advisors to confidently identify and maximise sales and retention opportunities through quality customer conversations
Support and coordinate targeted outbound sales campaigns and follow-up activity to maximise conversion opportunities
Help develop advisor confidence in outbound engagement and consultative selling techniques
Drive strong customer experiences alongside commercial performance and retention outcomes
Monitor team performance across sales, quality, customer satisfaction and productivity measures
Analyse performance data and trends to identify opportunities for improvement and drive performance
Identify opportunities to improve customer journeys, conversion and retention outcomes
Conduct regular coaching sessions, feedback conversations and 1-2-1s to support development and accountability
Support onboarding and upskilling of advisors transitioning into sales-focused activity
Promote a positive, customer-first and commercially aware team culture
Support the continued development and evolution of the Sales & Loyalty function
Work collaboratively with operational support teams including Quality, Training and Operations
Ensure all team members remain up to date on products, processes, campaigns and business updates
Support the implementation of operational changes, campaigns and new ways of working in a positive and engaging manner Manage customer escalations and complaints in line with company policies and procedures Support workforce planning and workflow management to ensure service levels and customer expectations are achieved
Manage team performance in line with company policies and procedures where required
Encourage a culture of continuous improvement, accountability and collaboration
Create an engaging and inclusive environment where advisors feel supported, motivated and empowered to develop
This list is not exhaustive and you will be expected to carry out any duties reasonably requested by the business.

Personal Specification

Essential:

Previous Team Leader or management experience within a contact centre environment
Experience within sales, loyalty, retention or customer service operations
Experience coaching and developing people to achieve performance goals
Experience supporting outbound sales activity or targeted campaigns
Strong communication and influencing skills
Commercial awareness with the ability to identify customer and business opportunities
Strong organisational and problem-solving skills
Ability to analyse performance data and use insight to drive improvements
Comfortable leading teams through change within evolving operational environments
Strong relationship-building skills with the ability to positively influence others
Resilient, adaptable and solutions focused approach

Desirable:

Contact Centre Telephony Systems
Experience within a hybrid inbound/outbound sales environment
Experience supporting loyalty or retention functions
Exposure to campaign planning or outbound lead management
Experience coaching consultative or relationship-based sales techniques

What’s in it for you?

Competitive salary and annual bonus
36 Days holiday plus additional recharge days
Enhanced pension
Life assurance
Private dental and healthcare
Free eye test and contribution to glasses
Employee Assistance Programme
Access to retail discounts via Perks at Work membership
We offer enhanced maternity and paternity pay to help support employees during parental leave
Cycle to work scheme
Team social events (annual summer and christmas parties, amongst other socials)

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in eccles, gtm

Sales & Loyalty Team Leader

Head of Client Account Management

Branch Manager

Helpdesk Manager

Operations & Administration Coordinator

Area Care Manager

Regional Branch Manager - Manchester

Customer Operations Manager

Leasing / Lettings Associate

After Sales Coordinator

Head of Operations

Customer Support & IT Advisor

Demolition Administration and Compliance Manager

Head of Streetworks - Operations

Operations Manager

Head of People

Head of Operational Delivery

Head of Operations

Head of Field Service Operations (UK & Ireland)

Scheduler

I want to receive the latest job alerts for head of operations in eccles, gtm

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