Customer experience manager Work, Jobs in Edenfield, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Branch Manager
North West Timber Treatments LTD —Rossendale
- £34,000 - £38,000 a year
- Full-time
- Supervising experience
- In-person
- Leadership
- Free parking
Quick apply
12d
Area Manager
Lidl —Burnley
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Assistant Branch Manager
North West Timber Treatments LTD —Rossendale
- £32,000 - £35,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
12d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
10d
Customer Service Manager
Elis —Chorley
- Up to £50,000 a year
- Call to connect
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
12d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
Lead Customer Experience Manager
Sainsbury's —Burnley
- £36,250 a year
- Management
- Leadership
- Employee discount
3d
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
SCHOOL BUSINESS MANAGER
Lancashire County Council —Clayton le Moors
- £46,142 - £51,356 a year
- Full-time
- Business
- Leadership
- School
8d
Coaching & Development Trainer
Motia —Burnley
- £34,300 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Account Co-ordinator
Envirovue —Rossendale
- Full-time
- Customer service
- Salesforce
- IT
- Free parking
- Gym membership
Quick apply
12d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
General Manager
The Foundry Blackburn —Blackburn
- From £41,178 a year
- Full-time
- Hospitality
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
Store Manager
Aldi —Burnley
- £52,910 - £69,000 a year
- Annual leave
Management Accountant (Manufacturing)
Hawthorn One Ltd —Haslingden
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
Branch Assistant
Epwin Group PLC —Accrington
- Part-time
- Driving
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Branch Manager - Accrington
Nationwide Building Society —Accrington
- From £32,800 a year
- Full-time
- Customer service
- Leadership
8d
Customer Demand & Supply Manager
Co-op —Manchester
- £88,000 - £93,500 a year
- Hybrid work
- Travel
- Communication skills
- Employee discount
8d

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customer experience manager jobs near edenfield, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

customer experience manager jobs in edenfield, lan

Head of Customer Experience

Branch Manager

Area Manager

Assistant Branch Manager

Assistant General Manager-Experience & Innovation

Customer Service Manager

Customer Service Manager

Guest Experience, Marketing & Partnerships Manager

Lead Customer Experience Manager

CRM Manager

SCHOOL BUSINESS MANAGER

Coaching & Development Trainer

Account Co-ordinator

Customer Service Manager X2

General Manager

Store Manager

Management Accountant (Manufacturing)

Branch Assistant

Branch Manager - Accrington

Customer Demand & Supply Manager

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