Head of customer service Work, Jobs in Edenfield, Lan (with Salaries)

Head of Sales & Operational Planning (S&OP)
Slingco —Rossendale
- £60,000 - £70,000 a year
- Hybrid work
- Sales
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
9d
Head of Revenue
Silver Service Singers —Ormskirk
- From £50,000 a year
- Full-time
- Management
- Salesforce
- Analysis skills
- Free parking
Quick apply
4d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Customer Service Administrator
Sell UK Property Ltd —Burnley
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Head of Growth
Silver Service Singers —Ormskirk
- From £50,000 a year
- Full-time
- Marketing
- Free parking
- Employee discount
Quick apply
4d
Elections Manager
Rochdale Council —Rochdale
- £50,269 - £54,495 a year
- Customer service
- Project management
- Organisational skills
- Annual leave
1d
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Driving
- Communication skills
Quick apply
9d
General Manager
The Foundry Blackburn —Blackburn
- From £41,178 a year
- Full-time
- Hospitality
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
14d
Head of Marketing & Admissions
HULME GRAMMAR SCHOOL —Oldham
- £52,000 - £58,000 a year
- Full-time
- Management
- Business development
- Presentation skills
- Free parking
Quick apply
9d
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
10d
Production Manager
Tayto Group Limited —Bolton
- £45,000 - £50,000 a year
- Full-time
- Management
- In-person
- Life insurance
Quick apply
8d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Year
Star Academies —Blackburn with Darwen
- £22,144.49 - £24,178.70 a year
- Call to connect
- Organisational skills
- School
Customer Service Co-ordinator
Primary Engineer —Burnley
- £27,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
19h
Reservations Agent
Ready Steady Store Ltd —Manchester
- From £27,563 a year
- Weekend availability
- Sales
- Customer service
- Driving
- Free parking
- Store discount
Quick apply
4d
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
Compliance Information Specialist - HVAC
OnwardHomes —Accrington
- £40,050 - £40,650 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee discount
1d
Head of Fuel Pricing & Wetstock - Europe
EG Group —Horwich
- £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Work from home
Quick apply

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Head of Sales & Operational Planning (S&OP)

Slingco -
Rossendale

Quick apply

Job details

£60,000 - £70,000 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership

Qualifications

Sales
CIPS
Analysis skills
Continuous improvement
Communication skills

Full job description

COMPANY BACKGROUND:

SLINGCO is an award-winning supplier of high-quality tools and accessories for the installation and handling of cable, with over 40 years of industry heritage. We serve customers in over 70 countries worldwide from our head office in Lancashire, UK, and bases in Georgia, USA, and Bengaluru, India.

Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, civil engineering, aerospace, transport, utilities, marine/offshore and the military – there’s no room for error. That’s why we do everything with the utmost care and precision.

We design and manufacture to the highest specifications and test to destruction. If our products don’t meet and exceed the most stringent national and international standards, they’re not good enough for our customers.

At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values.

BENEFITS:

£60,000 - £70,000 per annum
Private Medical Insurance
31 days’ annual leave including Bank Holidays, rising to 36 with service
Option to buy 5 additional holidays
Your birthday off
Hybrid working options
Enhanced employer pension contribution
Life assurance cover x4 salary
Gym membership
Cycle to work scheme
Employee loan scheme
Employee Assistance Programme (EAP)

POSITION SUMMARY:

The Head of Sales & Operational Planning (S&OP) will be responsible for designing, implementing, embedding and continuously improving a best-in-class S&OP process across Slingco.

Operating within a fast-growing, engineering-intensive manufacturing business, the role will provide the critical link between the Sales, Operations, Engineering, Procurement, Finance and Supply Chain functions to create a single, aligned operational plan that supports sustainable growth, optimises inventory, improves customer service and maximises profitability.

This is a highly visible leadership position that will act as the architect and owner of the S&OP process, driving cultural adoption, governance and decision-making across a complex global supply network encompassing internal manufacturing facilities in the UK and India, outsourced manufacturing partners across Asia and the UK and distribution operations serving North American customers.

The successful candidate will combine strong analytical capability with exceptional stakeholder management skills to establish S&OP as a core business discipline and strategic enabler.

KEY DUTIES & RESPONSIBILITIES:

S&OP Strategy & Leadership

Develop and implement the company's end-to-end S&OP framework, processes, governance and operating cadence.
Establish a structured monthly S&OP cycle encompassing demand planning, supply planning, inventory planning, financial reconciliation and executive review.
Define clear roles, responsibilities and decision rights across all participating functions.
Drive organisational adoption of S&OP principles and embed a culture of fact-based data-led decision making.
Serve as the Organisational expert and process owner for all S&OP activities.

Demand Planning

Lead the development of robust forecasting methodologies across both Make-to-Stock (MTS) and Make-to-Order (MTO) product portfolios.
Collaborate closely with Sales and Product Management teams to improve forecast accuracy and demand visibility.
Challenge assumptions and identify risks and opportunities affecting future demand.
Develop forecasting metrics and performance reporting to drive continuous improvement.

Supply & Capacity Planning

Translate demand requirements into executable supply plans across internal and external manufacturing operations.
Partner with the Supply Chain team to support capacity planning across UK and India manufacturing facilities.
Ensure outsourced manufacturing partners have sufficient visibility to support business requirements.
Identify constraints, bottlenecks and resource limitations before they impact customer delivery.
Facilitate scenario planning and risk mitigation strategies.

Inventory & Working Capital Optimisation

Develop inventory strategies that balance Customer service, lead times and working capital objectives.
Establish and manage inventory policies for stocked products across manufacturing and US distribution locations.
Drive inventory optimisation initiatives to reduce excess and obsolete stock while protecting Customer service.
Monitor inventory health and recommend corrective actions where required.

Executive Decision Support

Lead monthly executive S&OP reviews and provide clear recommendations to Senior Leadership.
Present business risks, opportunities and scenarios to support strategic decision-making.
Develop KPI dashboards and management reporting that provide visibility of demand, supply, inventory and service performance.
Ensure alignment between Operational plans and Financial objectives.

Cross-Functional Collaboration

Build strong working relationships across Sales, Engineering, Operations, Finance and Supply Chain teams.
Facilitate alignment between Customer requirements, Manufacturing capabilities and commercial objectives.
Act as a key change agent in driving process discipline, improvement and accountability throughout the Organisation.

Continuous Improvement

Establish performance metrics and maturity assessments for the S&OP process.
Benchmark against industry best practice and implement improvements where appropriate.
Support digitalisation and systems enhancement initiatives that improve planning capability and decision-making.
Develop and maintain standard operating procedures and process documentation.

PERSON SPECIFICATION:

Strategic thinker with strong operational execution capability.
Influential leader who can drive change through collaboration rather than hierarchy.
Excellent communication and presentation skills.
Highly organised and process driven.
Data-led decision maker with strong commercial awareness.
Resilient, adaptable and comfortable operating in a fast-growth environment.
Proactive and results orientated with a continuous improvement mindset.

EXPERIENCE & QUALIFICATIONS:

Experience

Significant experience leading Sales & Operations Planning, Integrated Business Planning (IBP) or Supply Chain Planning processes.
Proven track record of implementing or transforming S&OP processes within a manufacturing environment.
Experience operating within engineering-led, low-volume, high-complexity businesses.
Strong understanding of both Make-to-Stock and Make-to-Order planning environments.
Experience managing Global Supply Chains including outsourced manufacturing Partners.
Demonstrated ability to influence senior stakeholders without direct authority.
Strong analytical and commercial acumen.
Experience supporting rapid business growth and organisational scaling.

Qualifications

Degree qualified in Supply Chain, Operations, Engineering, Business or a related discipline.
APICS CPIM, CSCP, IBF or equivalent planning qualification desirable.
CIPS, Lean or Six Sigma qualifications advantageous.

Quick apply

Refine Your Search

head of customer service jobs in edenfield, lan

Head of Sales & Operational Planning (S&OP)

Head of Revenue

Head of Customer Experience

Customer Service Administrator

Head of Growth

Elections Manager

Head of Data Protection

General Manager

Head of Marketing & Admissions

Head of Estates

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Area Care Manager

Head of Year

Customer Service Co-ordinator

Reservations Agent

Head of Mobilisation & Programme Delivery

Compliance Information Specialist - HVAC

Head of Fuel Pricing & Wetstock - Europe

Head of Supply Chain

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