Customer care manager Work, Jobs in Edgbaston, Wmd (with Salaries)

Store Manager - Full Time
Cash Generator —Birmingham
- £32,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
8d
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Trainee Shop Manager
Farmfoods —Birmingham
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
8d
Assistant Manager
Starbucks —Birmingham
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
8d
Shop Manager
Farmfoods —Redditch
- £39,889.20 - £48,343.08 a year
- Weekend availability
- Management
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
11d
Cafe Manager
Nova Hospitality Ltd —Pershore
- £22,500 a year
- Full-time
- Hospitality
- Culinary experience
- Customer service
Quick apply
8d
Hotel Services Director
Active Care Group —Birmingham
- £5,500 a year
- Full-time
- Hotel
- Rehabilitation centre
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
12d
Sales Manager
NEXT —Birmingham
- From £13,472 a year
- Part-time
- Employee discount
Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
6d
Admin Manager
Berkley Care Group —Warwick
- £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
12d
Customer Experience Manager
Community Housing —Kidderminster
- £53,192 a year
- Full-time
- Customer service
- Leadership
10d
Credit Manager
OneAdvanced —Birmingham
- Mentoring
- IT
- In-person
- Work from home
- Employee assistance programme
Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Lead Food Manager
Sainsbury's —Birmingham
- From £36,250 a year
- Leadership
- Employee discount
5d

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Store Manager - Full Time

Cash Generator
Birmingham

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
8 days ago

Qualifications

Management
Customer service
Microsoft Office
IT
Cash handling
Leadership

Full job description

STORE MANAGER - SHARD END AREA OF BIRMINGHAM (POST CODE AREA B34)

About Us

We are a leading UK buy-and-sell retailer specialising in a wide range of electrical products, with a strong focus on mobile phones, laptops, tablets and gaming. Our customers can sell their items, buy them back later, trade them in, or reserve products—all under one roof.

We're passionate about delivering outstanding customer service while offering quality products at unbeatable prices. We're now looking for an experienced and motivated Store Manager to lead our branch and drive its success.

The Role

As Store Manager, you will take full responsibility for the day-to-day running of the store. You'll lead and inspire your team to deliver exceptional customer service, achieve operational excellence, and maintain the highest standards of compliance and presentation.

You'll play a key role in creating a positive, engaging environment for both customers and colleagues while ensuring the store consistently performs at its best.

Key Responsibilities

Team Leadership

Lead, motivate and develop a team of Sales and Buying Assistants.
Create a positive, high-performing culture focused on delivering excellent customer service and achieving business objectives.
Lead by example and provide coaching, support and regular feedback.

Store Operations

Take full responsibility for the day-to-day management of the branch.
Ensure all administration is completed accurately and efficiently.
Manage cash handling, floats and reconciliations with exceptional attention to detail.
Maintain outstanding store presentation in line with company standards.
Ensure full compliance with company policies, procedures and Health & Safety requirements.

Customer Experience

Deliver exceptional customer service at every opportunity.
Act as the first point of escalation for customer enquiries and complaints, resolving issues professionally and efficiently.
Build lasting customer relationships through excellent service and product knowledge.

Performance & Compliance

Monitor store and individual team performance.
Ensure all colleagues comply with company policies, operational procedures and Health & Safety regulations.
Drive continuous improvement in store standards and performance.

What We're Looking For

We're looking for a confident leader who enjoys working in a fast-paced retail environment.

You will have:

A minimum of 5 years' management experience in retail or a similar customer-focused environment, including leading and managing teams.
Strong leadership and people management skills with the ability to motivate, coach and develop others.
Confidence in handling difficult conversations and sensitive staffing matters professionally.
Good knowledge of consumer electronics, particularly phones, laptops, tablets and gaming products.
Proven experience managing retail administration, including cash handling, reconciliations and store processes.
Excellent problem-solving skills and the ability to remain calm under pressure.
Strong IT skills, including experience with retail systems and proficiency in Microsoft Office and Google Workspace.

Essential Requirement: Applicants must clearly evidence a minimum of five years' management experience within their CV or accompanying cover letter, including details of the specific management responsibilities undertaken in each relevant role.

Working Hours

5 days out of 6, including Saturdays
8:30am – 5:45pmThis is a full-time, long-term position. Unfortunately, we are unable to offer flexibility on the working days or hours.

Training

Comprehensive training will be provided covering all aspects of our business, including:

Buying products
Grading devices
Testing electrical items
Company systems and procedure
You will receive your training at the company's Coventry City Centre store. The exact length of the training period has not yet been confirmed, so you must be able to travel to Coventry for as long as the training lasts.

Why Join Us?

Competitive salary based on experience - £32,000.00 + depending on experience
Comprehensive training programme
Opportunity to lead your own store
Supportive and friendly working environment
Long-term career opportunities within a growing business

If you're an experienced retail leader with a passion for customer service and consumer electronics, we'd love to hear from you.

Job Type: Full-time

Pay: £32,000.00-£35,000.00 per year

Experience:

team leadership: 5 years (required)
management (this is in a management role(s)): 5 years (required)
customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in edgbaston, wmd

Store Manager - Full Time

Cleaning Manager

Customer Relationship Manager

Trainee Shop Manager

Assistant Manager

Customer Service Escalations Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

International Customer Service Manager

Shop Manager

Customer Service Contact Centre Manager

Cafe Manager

Hotel Services Director

Sales Manager

Customer Service Team Leader

Admin Manager

Customer Experience Manager

Credit Manager

Associate Customer Relationship Manager

Operations Manager - Customs & Brokerage

Lead Food Manager

I want to receive the latest job alerts for customer care manager in edgbaston, wmd

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