Head of customer experience Work, Jobs in Edinburgh, Edh (with Salaries)

Experience Design Lead
Royal London —Edinburgh
- IT
- Annual leave
2d
Marketing Coordinator
Qufora Ltd —Tranent
- Full-time
- Hybrid work
- English
- Analysis skills
- Project management
- Work from home
- Employee discount
Quick apply
11d
Head of Social Media, Marketing & Content Creation
The Tartan Timber Co —East Lothian
- £24,500 - £40,000 a year
- Full-time
- CRM software
- Project management
- Leadership
Quick apply
4d
Head of Hospitality - Food & Beverage
Filmhouse —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Order Fulfilment Administrator
Origin Fitness UK —Newbridge
- £26,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
Head of Strategic Resourcing and People Operations
Companies House —Edinburgh
- £74,089 - £80,300 a year
- Full-time
- Management
- Presentation skills
- Travel
- Annual leave
4d
Logistics Manager
Norty Ltd —Livingston
- £42,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Free parking
- Life insurance
Quick apply
2d
Administrative Assistant
Heriot Watt University —Edinburgh
- £24,215 - £26,707 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Flexible schedule
2d
Sales Associate
Belstaff —Livingston
Quick apply
5d
Head of Operations
Had Fab —Tranent
- ERP systems
- Leadership
9d
Relief Supervisor
Admiral Slots —Edinburgh
- £12.85 - £13.35 an hour
- Part-time
Quick apply
Direct Sales Manager
Lti transformations —Bathgate
- £100,000 - £150,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick apply
10d
Head of Soft Services
Equans —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
B2C Marketing Manager
Origin Fitness UK —Newbridge
- £35,000 - £40,000 a year
- Full-time
- Social media management
- Analysis skills
- In-person
Quick apply
Head of Operations
Had-Fab —Tranent
- ERP systems
- Leadership
10d
Operations Support Team Officer
Chest Heart & Stroke Scotland —Edinburgh
- £26,000 a year
- Hybrid work
2d
HR Consultant
Eastern Western Motor Group —Broxburn
- Up to £35,000 a year
- Full-time
- Driving
- Human resources
- In-person
- Store discount
- Annual leave
Quick apply
1d
Compliance and Performance Coordinator
Equans —Edinburgh
- From £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Sales Administration Executive
Origin Fitness UK —Newbridge
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Employee discount
Quick apply

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head of customer experience jobs near edinburgh, edh

Experience Design Lead

Royal London -
Edinburgh

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Job details

Permanent
2 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Full job description

Job Description

Experience Design Lead

ㅤ

Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

Royal London is seeking a Lead Experience Designer to shape our long-term vision and elevate the standards of our Experience Design team. You will play a pivotal role in shaping how we grow and ensuring excellence in our day-to-day operations.

Our experience design team oversees the process of creating and optimising the end-to-end customer experiences across Royal London. This collaborative process integrates internal business perspectives and customer insight to design experience that better meet the needs of customers and the goals of the business.

You will guide the team in creating human-centered solutions for customers, advisers, and employers, while navigating various business requirements and constraints. By partnering across the business, you will support the team in user research, journey mapping, workshop facilitation and prototyping to driver measurable end-to- end journey improvements.

In this leadership role, you will act as a champion for design excellence throughout Royal London. You will be responsible for setting the team’s strategic direction, establishing efficient workflows, and fostering a culture of continuous learning and inclusion. Above all, you will ensure the team’s success by supporting their professional development and maintaining high standards of delivery across our customer and adviser platforms.

About the role

Shape and steer the long‑term vision for the Experience Design team, ensuring it grows in line with Royal London’s wider strategy and ambitions.
Champion the design discipline at senior and executive levels, influencing direction and decisions across the organisation.
Work closely with the Heads of Proposition, Design Operations, CX and product teams to align design priorities with business needs and help guide how we deliver.
Continually strengthen and simplify how design gets done, evolving our processes, governance, tools, and quality standards so they scale effectively.
Foster a culture built on open feedback, strong collaboration and ongoing learning.
Support and coach Senior Experience Designers as they grow into confident and capable leaders.

About you

Significant and proven experience in service design, with time spent leading teams or functions in large organisations.
Demonstrate success in building, scaling, or transforming design teams and capabilities.
Strong track record of defining and embedding design operations, governance frameworks, and quality standards.
Proven ability to mentor senior practitioners and develop emerging talent.
You excel at building trusted relationships across the organisation, using your influence to advocate for the value of design at every level.
Deep understanding of design thinking and human-centred design, combined with strong commercial and strategic acumen.
Passionate about creating inclusive cultures, enabling talent to thrive, and raising the bar for design excellence.

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About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Apply Now

Refine Your Search

head of customer experience jobs in edinburgh, edh

Experience Design Lead

Marketing Coordinator

Head of Social Media, Marketing & Content Creation

Head of Hospitality - Food & Beverage

Head of Hospitality & Events

Order Fulfilment Administrator

Head of Strategic Resourcing and People Operations

Logistics Manager

Administrative Assistant

Sales Associate

Head of Operations

Relief Supervisor

Direct Sales Manager

Head of Soft Services

B2C Marketing Manager

Head of Operations

Operations Support Team Officer

HR Consultant

Compliance and Performance Coordinator

Sales Administration Executive

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Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

About the role

About you

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About Royal London

Inclusion, diversity and belonging

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