Station manager Work, Jobs in Edinburgh, Edh (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
5d
Event support / Co-ordinator
Edinburgh Training & Conference Venue —Edinburgh
- From £13.45 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
4d
Airport Manager - Scotland
British Airways —Edinburgh
- Full-time
- Bachelor's degree
- Communication skills
13d
Customer Service Duty Manager
Menzies Aviation —Edinburgh
- Full-time
- IT
- Leadership
- Communication skills
4h
Assistant Front Office Manager
Doubletree by Hilton Edinburgh Airport —Newbridge
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Duty Manager
SSP —Edinburgh
- £13.75 - £15.25 an hour
- Weekend availability
- Hospitality
- Leadership
- Employee discount
Quick apply
1d
Trainee Ambulance Care Assistants
NHS Scotland —Newbridge
- £29,103 - £31,409 a year
- Part-time
- English
- Communication skills
8d
Food & Beverage Associate - 20hrs/week
Delta Hotels by Marriott Edinburgh —Edinburgh
- Full-time
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
14d
Cleaner
MacTaggart Scott —Loanhead
- Part-time
- Free parking
- Employee discount
Quick apply
8d
Home Manager
HC-One - Murrayfield House —Edinburgh
- Up to £70,000 a year
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Receptionist
Edinburgh Marriott Hotel Holyrood —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
Kitchen staff / 6245 - The Sir Walter Scott, Edinburgh Airport
J D Wetherspoon plc —Edinburgh
- £15.30 an hour
- 8 hour shift
- Bar
- Hotel
- Free parking
- Annual leave
6d
Crew Member
Five Guys UK —Livingston
- £11.25 - £14.70 an hour
- Restaurant
- Annual leave
- Employee discount
8d
Food & Beverage Supervisor
Doubletree by Hilton Edinburgh Airport —Newbridge
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Civil Engineering Apprentice / Water - Multiple Locations (Summer 2026 starts)
AECOM —Edinburgh
- Full-time
- Hybrid work
- CAD
- English
- In-person
Workplace, Health & Safety Specialist, UKIE WHS AMZL
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Microsoft Word
Conference & Events Supervisor
Apex Hotels Ltd —Edinburgh
- £14 an hour
- Full-time
- Hotel
- Restaurant
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
HR Services Administrator
Stantec —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
6d
Sales Executive
voco Edinburgh Royal Terrace —Edinburgh
- Full-time
- CRM software
- Hospitality
- Sales
- Employee discount
- Referral programme
Quick apply
Maintenance Manager
Apex Hotels Ltd —Edinburgh
- Full-time
- Management
- Maintenance
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
8h

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Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
5 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

station manager jobs in edinburgh, edh

Customer Services Lead Agent (KLM/AF)

Event support / Co-ordinator

Airport Manager - Scotland

Customer Service Duty Manager

Assistant Front Office Manager

Duty Manager

Trainee Ambulance Care Assistants

Food & Beverage Associate - 20hrs/week

Cleaner

Home Manager

Receptionist

Kitchen staff / 6245 - The Sir Walter Scott, Edinburgh Airport

Crew Member

Food & Beverage Supervisor

Civil Engineering Apprentice / Water - Multiple Locations (Summer 2026 starts)

Workplace, Health & Safety Specialist, UKIE WHS AMZL

Conference & Events Supervisor

HR Services Administrator

Sales Executive

Maintenance Manager

I want to receive the latest job alerts for station manager in edinburgh, edh

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